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Jaska
Washington, D.C.

Excellent customer service!

4.0 of 5 bubblesReviewed 29 May 2024
I had problems but the manager went above and beyond to remedy them! Many times people encounter problems with their stay at a hotel but rarely do managers take the appropriate action to remedy them The manager of this hotel did just that and I couldn’t be happier!
Date of stay: May 2024
Room Tip: Request a corner room!
Trip type: Travelled with friends
3.0 of 5 bubblesValue
3.0 of 5 bubblesRooms
3.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
3.0 of 5 bubblesSleep Quality
Problem with this review?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The Hoxton LA, Owner at The Hoxton, Downtown LA, responded to this review
Responded 30 May 2024
Hi Xfmt,
We are thrilled to learn about the exceptional service provided by our manager! Your feedback brightened our day. Thank you for sharing your positive experience with us! 😊.

- The Hox Team
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (1,016)
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Reviewed 29 May 2024

This location is wonderful, but because of all of the dangerous things going on outside, I was afraid loud noise at night, sirens, police helicopters, homeless people it was awful

Date of stay: May 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank mcmama4
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The Hoxton LA, Owner at The Hoxton, Downtown LA, responded to this reviewResponded 31 May 2024

Hi ,
We are sorry to learn about the disturbances you experienced around the location. Your safety and comfort are our utmost priority. We appreciate your feedback and will take immediate action to address these concerns for a better experience in the future. Thank you for sharing your experience with us.

- The Hox Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 May 2024

Fun place. Beautiful rooms. I respectfully updated Beautiful old building that has kept it's charm. Pay the breakfast fairies! They are worth it.

Date of stay: May 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank roberheller
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The Hoxton LA, Owner at The Hoxton, Downtown LA, responded to this reviewResponded 29 May 2024

Hi Roberheller,
Thank you for sharing your experience with us. We're delighted to hear that you enjoyed the fun atmosphere and the beauty of our rooms in the charming old building. Your feedback about the breakfast service is greatly appreciated. We look forward to your next visit with us!

- The Hox Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 May 2024

The room was teeny tiny. There wasn't anything special about this place, I don't think it was worth $500/night.

Date of stay: May 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank evan87654
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The Hoxton LA, Owner at The Hoxton, Downtown LA, responded to this reviewResponded 29 May 2024

Hi Evan,

Thank you for sharing your experience with us. We understand your concerns about the room size and pricing. Your feedback is valuable to us in our continuous efforts to enhance our guests' experiences. If you have any additional details or suggestions, please feel free to reach out to us at Steve.kim@thehox.com. Thank you.

Steve Kim
Director of Rooms

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 May 2024

Perfect stay for California get-a-way! Great customer service, stylish and friendly vibe. Great stay and will be back!

Date of stay: May 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank hannahharrison1210
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The Hoxton LA, Owner at The Hoxton, Downtown LA, responded to this reviewResponded 29 May 2024

Hi Hannahharrison1210,
We're delighted to hear that you had a perfect stay in California! 😊 Thank you for mentioning our outstanding customer service, stylish ambiance, and friendly vibe. We appreciate your kind words and can't wait to welcome you back!

- The Hox Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 May 2024

I am extremely disappointed with my experience. I was charged a $400 security deposit which was never refunded. Despite numerous attempts to resolve this, no one has provided a solution or even a proper response. I have exchanged multiple emails with Andre Keene, but there has been no resolution whatsoever.

To make matters worse, my friend also faced the same issue and did not receive their $400 deposit back either. That's a total of $800 that we are both out of pocket. This is completely unacceptable and I would strongly advise against staying here.

Room tip: I am extremely disappointed with my experience. I was charged a $400 security deposit which was never refunded.
Date of stay: April 2024
Trip type: Travelled on business
Thank M8777CPfernandaa
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kara Bartelt, General Manager at The Hoxton, Downtown LA, responded to this reviewResponded 26 May 2024

Hello Fernanda!
Sorry for any delay in communication. Our team looked into your reservation and there was just an authorization on your credit card, it was released at checkout as you didn't charge anything on your folio. Your bank is processing it but it should be there any day depending on your bank.
We promise that we've done everything on our end - it should just be a matter of a few days maximum for that to show released! I've emailed you separately - please reach out if we can do anything else on our end. We are here to help!
-The Hox Team

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