Thank you for sharing your feedback. We sincerely apologize for the frustration you experienced during your recent visit, especially after such an early start to your day. We understand how important it is to have your room ready when arriving earlier than expected, and we're sorry we weren’t able to accommodate an early check-in this time.
We appreciate your understanding that early check-in is subject to room availability, and while our team does their best to prepare rooms as quickly as possible, it sounds like we fell short in keeping you informed and comfortable during your wait. We're also sorry that this impacted your overall impression of our service, as this is not the level of hospitality we aim to provide.
Your feedback will be shared with the team, including Francisco and our housekeeping staff, so we can improve communication and make the check-in process smoother for future guests. We hope you will give us another chance to offer the experience you had previously enjoyed at the Normandie.
Thank you again for your feedback, and please feel free to reach out if you decide to return so we can ensure a more pleasant stay.
