We appreciated the fast and reliable Wi-Fi connection, which made staying connected a breeze and allowed us to share our experiences with friends and family. The seamless internet service was crucial for both our leisure and work needs..
Dear J5610QPjoshuaa,
Thank you for highlighting the fast Wi-Fi connection during your stay. We’re glad it helped you stay connected and share your experiences with loved ones, and it’s great to know it supported your leisure and work needs. We hope to have the opportunity to improve your overall experience on your next visit.
Najeeb Shamsid-Deen | Hotel Manager
I'm a gym rat, so I loved this place. I can't wait to go back. I like retro, so if you only like modern, this isn't for you. The bed was super comfy too. The top roof... I thought was cool but that is subjective to me. I like looking at city lights. We didn't get to eat or get coffee at the hotel as we had plans and reservations elsewhere. We got one drink which was ok, the bartender was cool and friendly.
Dear Cathryn,
Thank you for your positive review. We are thrilled you enjoyed our gym facilities and the retro vibe of our hotel. It’s also great to hear you found the bed comfortable and appreciated the city views from our rooftop. Thank you again for your feedback. We look forward to welcoming you back to Los Angeles Athletic Club the next time you visit the area.
Najeeb Shamsid-Deen | Hotel Manager
What i like about this hotel is :its friendly club atmosphere and warm feeling of being a friendly & family place, its huge fitness facility, a great co-working and bar saloon, its great rooftop views
What i was less excited about is the sleep quality as the mattresses would need an upgrade.
Dear Budapest4Lausanne,
Thank you for highlighting the aspects you enjoyed, from our friendly atmosphere and extensive fitness facility to the co-working space and rooftop views. We also appreciate your feedback on the mattresses, and we’ll consider your suggestions for upgrades to enhance our guests’ comfort. Thank you for sharing your experience with us. It was our pleasure hosting you, and we hope to do so again on your next visit to the area.
Najeeb Shamsid-Deen | Hotel Manager
I prepaid for a hotel room at the Los Angeles Athletic Club through Capital One travel. When I checked in and checked out, they assured me I would not be charged for the room. A full charge for the room appeared on my card two days later. I called the front desk manager, they could not help me and asked me to email corporate sales. Sales responded (after many days and a second request for them to respond) and said the front desk manager would have to handle this. I then got my credit card company involved, and the credit card company cannot resolve the dispute because the hotel would not cooperate with them by authorizing a refund of the miles or by providing an invoice for the second charge. After three weeks this is still not resolved. Mistakes happen, but I've never experienced worse customer service. Buyer beware.
Dear valued guest,
Thank you for taking the time to show us your concern. We truly apologize for the difficulties you are experiencing with charges on your account and for not being responsive to your follow-ups. Your comments have been noted with the appropriate individuals, and we appreciate your patience in this matter. Thank you again, and we wish you safe travels.
Najeeb Shamsid-Deen | Hotel Manager
Always a wonderful experience with ur staff
Especially Larry he is very polite and always greets with a smile 😊
I am definitely happy with the customer service at this facility!!
Definitely will be back for another joyful fun experience!!
Dear Berni1176,
Thank you for choosing Los Angeles Athletic Club. Your review was a pleasure to read, and we were delighted to learn that the service provided by Larry and our other associates surpassed your expectations. We will enjoy sharing your compliments to recognize them for a job well done. We look forward to your next visit so we can provide you with another exceptional stay.
Najeeb Shamsid-Deen | Hotel Manager
