I prepaid for a hotel room at the Los Angeles Athletic Club through Capital One travel. When I checked in and checked out, they assured me I would not be charged for the room. A full charge for the room appeared on my card two days later. I called the front desk manager, they could not help me and asked me to email corporate sales. Sales responded (after many days and a second request for them to respond) and said the front desk manager would have to handle this. I then got my credit card company involved, and the credit card company cannot resolve the dispute because the hotel would not cooperate with them by authorizing a refund of the miles or by providing an invoice for the second charge. After three weeks this is still not resolved. Mistakes happen, but I've never experienced worse customer service. Buyer beware.

Always a wonderful experience with ur staff
Especially Larry he is very polite and always greets with a smile 😊
I am definitely happy with the customer service at this facility!!
Definitely will be back for another joyful fun experience!!

Imagine you arrive downtown LA, and are are given an enormous, elegantly decorated room with a stunning view, in a fantastic historic building, perfectly renovated, with its distinctive beaux arts details. Then you walk into the bar, where the Athletic Club members greet you, and a particularly generous one offers to take you to a tour of the building, so you discover the most incredible sporting facilities, but also small secret rooms behind faux book shelves. Then you get a drink, when a talented jazz trio begins to perform. The next morning you join a pilates class, while in the evening you swim in an olympic size pool, then you relax in the steam bath and the world pool, pleasantly chatting with friendly locals, who give you great restaurant tips. Sure, the place is not perfect (wifi in the rooms is atrocious), but the atmosphere is unique, it feels like home faraway from home. Thank you LA Athletic Club for having welcomed us with such grace and kindness!