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Vikaash R

No invoice - hotel ignoring my e-mails

1.0 of 5 bubblesReviewed 26 Jul 2023
During my stay at the hotel (July 8th - July 9th) there was an administrative issue in their system with my booking.

Upon checking out this resulted in me not being able to receive an invoice. I was informed that I would receive this later via e-mail. Unfortunately, after reaching out multiple times myself I still haven't received the invoice - The hotel is not responding at all!

As this was part of a business trip I need an official invoice to declare my costs, which I am now unable to do. This alone has made the experience horrible and not something I would recommend to others.
Date of stay: July 2023
Trip type: Travelled solo
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General Manager, Guest Services / Front Office at Los Angeles Athletic Club, responded to this review
Responded 29 Jul 2023
Dear Mr. Ramnath,

Thank you for taking the time to show us your concern. We truly apologize for the difficulties you are experiencing in receiving your invoice and for not being responsive to your follow-ups about the same. We assure you it will be sent to you at the earliest, and we are really very grateful for your patience in this matter.

Angela Penneylane | Director of Operations
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed 29 April 2023 via mobile

I had a great visit, a healthy spring reset using the pool and fitness facilities.
The historic hotel is clean and well maintained.
The rooms are small but very comfortable.
Responsive friendly staff.
I had a 27.00 a day credit for 30.00 parking and a 15.00 a day food credit.
The Athletic Club facilities are first rate and getting an upgrade.
I cannot recommend the hotel enough if you want a central spot in Los Angeles.
Public transportation is frequent and safe with security and guides everywhere.
A Jazz Salon on Thursday nights (7:30-9:30) is a bonus,
A-list players from the area focusing on the Great American Songbook was icing on the cake!

Date of stay: April 2023
Trip type: Travelled solo
Thank Janet C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Guest Service Manager, Guest Services / Front Office at Los Angeles Athletic Club, responded to this reviewResponded 29 April 2023

Dear Janet C,

Thank you for choosing the Los Angeles Athletic Club and for recommending us. We are thrilled you loved our onsite amenities, well-kept property, and friendly service. We sincerely look forward to welcoming you back next time you visit LA. Stay healthy!

Angela Penneylane | Director of Operations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 February 2023

We stayed at LAAC for four nights in the Yacht Club Suite. It was a wonderfully decorated and felt like a mini-apartment. They have regular rooms available as well. The bathroom was small, but we were prepared for that. The bed and linens were extremely comfortable and divine to sleep in. The hotel is downtown and there was some street noise, but a white noise app on your phone works wonders. The staff was professional, courteous, helpful and wonderful!!! The hotel is well kept and clean, and has tons of athletic amenities (it is an athletic club) and we were able swim, and work out. The view from the roof deck of down town skyscrapers is not what you think of when you think LA, but was impressive. You receive a 15$ breakfast voucher and the dining room is decorated like a men's club with historic athletic memorabilia. The food and ambiance in the main dining room was fantastic. Museums, theaters, and spectacular restaurants are located a few blocks away. This is a city, and you need to be aware when you are out, but we had zero issues. Overall, if you have to be in downtown LA, this is a wonderful place to stay.

Room tip: If you can do it, reserve the Yacht Club or the Polo Club Suite.
Date of stay: February 2023
    • Location
    • Sleep Quality
    • Service
Thank bubbajones32
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Guest Service Manager, Guest Services / Front Office at Los Angeles Athletic Club, responded to this reviewResponded 13 February 2023

Dear bubbajones32,

Thank you for choosing the Los Angeles Athletic Club for your visit to our city and for sharing your review. We love to hear that you rested well in our comfortable accommodations and that our amenities were perfect for your needs. We are also thrilled our service and location made your trip a total success. Thank you for recommending us, and we hope you will make us your home the next time you are in this area.

Gretchen Crookes | Director | Hotel Operations

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Reviewed 3 January 2023 via mobile

Classic style hotel with access to an amazing sport club. I personally think the pool itself make worth the stay. Men lockers have a nice jacuzzi, sauna and cold tub. Please be aware breakfast is not anymore included although the hotel keeps saying so. Instead, the include a 15usd coupon per night per room which is convenient. A 25usd per night resort fee is charged at check out. NOT even try to use public transportation in LA under the risk of been beaten by homeless drug addicts who literally control every street, park, bus and subway car in the city these days. Consider LA declared an state of emergency in Dec 2022 over the homelessness and security crisis so be very careful and consider twice before deciding visiting the city for tourism.

Room tip: Beware breakfast is no longer included in the hotel fare
Date of stay: December 2022
Trip type: Travelled with family
Thank Navae_12
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Guest Service Manager, Guest Services / Front Office at Los Angeles Athletic Club, responded to this reviewResponded 3 January 2023

Dear Navae_12,

We truly appreciate you taking the time to let others know about us. It's great to read you loved our pool, jacuzzi, and well-kept property. We love knowing how much you enjoyed your time with us. We look forward to seeing you again soon at Los Angeles Athletic Club.

Gretchen Crookes | Director | Hotel Operations

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Reviewed 26 December 2022

Fantastic location; close to Grand Central Market, lots of restaurants and close to two grocery stores (Whole Foods and Ralph's). Hotel is beautiful but the athletic club activities are truly the stand outs--AMAZING pool and spa with a great steam, sauna and whirlpool. All staff very helpful and polite with good suggestions for anything you need. Our second time staying here and we plan to return it's so great!

Room tip: Definitely go to the Grand Central Market, just a few blocks away. Explore downtown and use the wonderful light rail system that LA has!
Date of stay: December 2022
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank R393FZyolandav
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Guest Service Manager, Guest Services / Front Office at Los Angeles Athletic Club, responded to this reviewResponded 26 December 2022

Dear R393FZyolandav,

Welcome back to Los Angeles Athletic Club. We are glad you liked our excellent location, outstanding amenities, and courteous associates. Providing an exceptional visit to every guest is what we strive for every day, and we cannot wait to welcome you back soon. We wish you a wonderful holiday season.

Gretchen Crookes | Director | Hotel Operations

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Reviewed 11 December 2022 via mobile

Great facilities and service. The place lets you feel the history but is extremely well maintained and easy to use. The swimming pool is beautiful too. On top of all that the Club staff went out of their way to help us when we had a little problem (unrelated to the Club).

Date of stay: December 2022
Trip type: Travelled with family
1  Thank Tokyowhereelse
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Guest Service Manager, Guest Services / Front Office at Los Angeles Athletic Club, responded to this reviewResponded 12 December 2022

Dear Tokyowhereelse,

Thank you for choosing the Los Angeles Athletic Club and for your fantastic review. We are thrilled you loved our facilities, pool, and service. We will surely share your compliments with the associates you mentioned for a job well done. We look forward to seeing you again soon.

Gretchen Crookes | Director | Hotel Operations



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