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Worst hotel I've ever stayed at

1.0 of 5 bubblesReviewed 22 Aug 2022
This hotel, which actually its not, is very old and moldy and it feels/smells that way. This place was built in 1880 and it feels that way. Here are the issues with our stay.

1. We weren't told there was going to be a 'DJ' fest going on 2 blocks away at an park that started at 5 pm - 12 am, that the bass was so loud that we were on the 12th floor and it was vibrating the room. Basically like being in a war zone for 6 hours.
2. The lighting in the bath room and shower was like from a Physco movie. Very dim.
3. The connection for the phone was pulled out from the wall and had no cover.
4. The tv was so small about the size of a laptop screen, the beds were so far away had to sit in an uncomfortable chair to watch.
5. The 'Hotel' (again we don't believe it qualifies to hold that name) is centered in 'old' downtown LA, they have to lock the doors at 9 pm. On the street, extreme amount of homeless and not friendly ppl. Not a place I would stay with a family. We have two younger kids 13 & 9 and this was not a place I would recommend staying.
6. The AC didn't work, the 'maintenance' guy came by and said, 'well, yeah I guess its not cooling', said he was going to check and see if they could move us to another room, No such luck as they were booked due to the 'KPOP' concert at crypto.com center.
7. The 'continental breakfast' is a complete joke, they brought like a small 3 tier like tray that had like 2 cold crescent's and a couple of sauces on it. That was it. Most 'continental breakfast's include eggs, cereal, bacon, sausage, etc.
8. We ordered a simple breakfast of eggs, bacon, sausage, pancakes. There were only 5 tables occupied in the entire dining area. It took 45 mins to get our bfast and it was disgusting. The pancakes were burnt, the eggs were cold, the sausage tasted like it had been dropped on the floor and rubbed in some kind of cleaner. I stated the same to the server and she came back and the only thing they did right was to 'void' the check. After an hour of waiting and crappy food. McDonalds has a better breakfast than this place.

This is by far the worst 'hotel' I've ever stayed at. I've stayed at better hotels in 3rd world countries that are 100 times better than this place. I've been to over 30 countries and this one is the worst ever. The best place I've ever stayed are hotels in Manali Philippines.
Date of stay: August 2022
Room Tip: Don't stay here!
1.0 of 5 bubblesRooms
1.0 of 5 bubblesLocation
1.0 of 5 bubblesService
Problem with this review?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Guest Service Manager, Agency / Consultant at Los Angeles Athletic Club, responded to this review
Responded 23 Aug 2022
Dear nonC5548FN,

Thank you for taking the time to share your review. Please accept our apologies for the maintenance and cleanliness issues you encountered during your visit. We will share your comments with appropriate individuals as we strive to enhance our guest experience. We are also sorry for the problems you had with the breakfast we offer, and we will discuss it with our food and beverage team to see where we can improve. Furthermore, we regret not meeting all of your expectations and for the inconvenience this has caused. We are grateful for your patience, and we hope you will give us another opportunity to make it up to you.

Teri Onorato
Director of Sales & Marketing

This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed 9 May 2022 via mobile

Was very pleasantly surprised. The room was top notch and the athletics facilities were top notch. The only negative was the location. It’s not a great area and nowhere really to walk. But I wouldn’t let that stop me. We really enjoyed our stay

Date of stay: May 2022
Trip type: Travelled as a couple
1  Thank bugsy554
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 27 January 2022

Checked in on Monday the 17th and left the 24th booked directly through the website ( I recommend doing so ). I really enjoyed every experience and amenity this classic Los Angeles establishment has to offer. The staff are truly incredible and you can feel they really respect and love the establishment they work for. They go above and beyond for their members and hotel guest and for that alone i would prefer this place over a soho house or 4 start hotel as the service provided here is above luxury.

The staff gifted me a little treat from Bottega Louis as i celebrated my birthday and Melissa and BK are the most warmest and welcoming front desk i've ever experienced.. They made a conscious effort to communicate and ask about our day and plans and remember our name. Literally ABOVE & BEYOND.

Do i need to comment on the spa and athletic facility or the food we had? There is a reason this establishment has been in Los Angeles since pre 1900's.

Great job guys! Don't change a thing!

Date of stay: January 2022
    • Location
    • Cleanliness
    • Service
Thank 334kylee
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 21 January 2022

We enjoyed iur brief visit. The LAAC is a beautifully maintained historic property. It's like waltzing back in time. The service, friendly staff, beautiful art, historic photos and ephemera are at every turn. We enjoyed happy hour, dinner and jazz in the beautiful restaurant.
Wish we could have stayed more than one night to take advantage of all the amenities.
Parking was easy, and secure. Our room was beautiful, bathroom was small, as I'd expect in a historic building.
We look forward to visiting again...what a gem!

Date of stay: January 2022
Trip type: Travelled as a couple
Thank 735dorothyh
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 20 December 2021

It took me awhile driving past the LAAC, that there was not a person to help take your bags etc. from the car. I assumed staying 2 days at the ‘Hotel/Club for a wedding.
I was guided in to the front of the building after driving around the block twice when I called and told there was a self park around the corner.
Had driven over 2 hrs. and in good physical shape , but older and somewhat confused as to manage the undertaking of checking in, your fairly new employee, Tony
, asked someone in the office if she could help me..
She took the single luggage cart , brought in my bags.. then took me up to a 4th. floor to park. We then went down elevator ,got luggage , went up a different elevator, to my room, where she helped me set down the bags
.Tony gave me info on where and when, made me feel at home, and assured me she was happy to help.. Downtown LA, is so much busier, especially mid afternoon on a Friday, than when I was here last, Being a native and able to drive from Santa Monica, , early on Saturdays, to enjoy a walk with no one in sight, down to the Pantry for breakfast shop at Brooks Bros.. and go to the flower mart, I was caught off guard. Living out of the area for years.
Tony made my arrival on Friday and leaving early Sunday a breeze..
She went out of her way to make me feel at home..I wanted to let you know she is and will be a fine long term employee in my opinion, that you Gretchen and the powers that be, can feel confident In.
I was in the Hospitality business on the west side of the city for many years.
I thoroughly, enjoyed my stay in the beautifully appointed Hotel / Club with a wonderful past, filled with memorabilia, good food, nice room and helpful staff.
Please thank Tony again !
Most appreciative,
Melinda Winet
Mc Donald/ Bahl Wedding Dec. 2021

Sent from my iPhone

Date of stay: December 2021
Trip type: Travelled with friends
1  Thank 354melindaw
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 29 November 2021

My wife and I had a concert at the nearby Teragram Ballroom and didn't want to drive all the way home to Sacramento after the show. The LAAC come up as the most 'affordable' for our Saturday evening and $20 for secure parking was a bonus so we could Uber to and from the event. We had a King Suite, loved the room wishing we could have stayed longer, honestly. We will come back to LAAC when our favourite bands skip the Bay Area/NorCal and are playing Downtown LA again.

Next time: white noise machine to keep the late night sirens and engine revving in the background rather than foreground of sleep.

Date of stay: November 2021
    • Location
    • Sleep Quality
    • Service
Thank tsrorexx
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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