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aceja2020
Indio, California

Great stay

5.0 of 5 bubblesReviewed 21 Feb 2020
This was a very nice stay, the room and service was good. No complaints. Everyone was very nice and always willing to help when needed. They kept the entrance very clean despite people constantly walking in with snow and dirt on their boots.
Date of stay: February 2020
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Review collected in partnership with this hotel
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Tina M, Guest Relations Manager at Days Inn by Wyndham Long Beach City Center, responded to this review
Responded 23 Feb 2020
Hi aceja2020,

Thank you so much for your compliments, rating and review of our high housekeeping and hospitality standards. It is rewarding to hear that we have succeeded in making you feel comfortable and that you experienced no difficulties with our services or amenities. We will happily share your comments with our staff and we look forward to seeing you soon!

Kind regards,

From the general manager of Days Inn by Wyndham Long Beach City Center
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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4 - 9 of 543 reviews
Reviewed 13 February 2020

OK, the location is not the best, it is next to a very busy street. The office is a little bigger than a closet, the rooms are clean but dated. The free breakfast is packaged rolls and some bottled water, or a hot drink.

Date of stay: April 2019
Thank leroy n
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Tina M, Guest Relations Manager at Days Inn by Wyndham Long Beach City Center, responded to this reviewResponded 13 February 2020

leroy n,

Your review and rating of our hotel mean a lot to us, and we thank you for taking the time to
share this experience. I regret to hear that you weren't thoroughly impressed with the location of our hotel , but we're very pleased to hear your positive feedback regarding our rooms cleanliness. I hope that this will not deter you from enjoying our accommodations and services in the future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 January 2020 via mobile

The worst place I ever been in my life and will not recommend anyone stay here!!I had 2 adults and 1 child! It was extremely cold and our heater DID NOT WORK!! Upon leaving we could not pay with another card even though when we got there ED said we could. The morning guy said, "Dont mind Ed hes new and doesn't know what hes talking about we dont do that!" the tv had scratches on it, it looked like someone peed in the toilet and didnt flush! The beds are small, the window was cracked and didnt notice until checkout which is why it was extremely cold! The bath mat was rolled up not in the bath tub... that's not my job! We asked Ed if we didnt like the room can we get a refund he said, "no he can only change rooms." He also said the rooms didnt smell when it actually smelled like someone was smoking in it and mold!! When I called about the heater he also said "he could move me rooms to one 4 doors down and the maintenance guy wont be in until 11pm that's gonna be late for you."My kid was sleep and he proceeded to tell me "it's going to be a cold night!" The parking sucks this hotel sucks! When i went to the sorriest free breakfast the morning staff just looked at me no good morning or smiles. The food was nasty the drink machine was gross!! When I asked for a manager he said he ain't available on Sundays! The halls smell like marijuana the walls are paper thin and can hear sexual intercourse upstairs and the conversations on Both sides of the room. One of the steps is tied with a string and some cords.

Date of stay: January 2020
Trip type: Travelled with family
Thank Deanna209
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Tina M, Guest Relations Manager at Days Inn by Wyndham Long Beach City Center, responded to this reviewResponded 6 February 2020

Deanna209,

Thank you for sharing your experience, and I am very sorry for the inconveniences that you
encountered during your stay. We are dedicated to ensuring that you receive the highest level of service and your feedback will help us to correct and improve our accommodations and amenities to better achieve this
determined goal. We hope you'll return someday to see how we have addressed and improved upon the issues
that you have expressed, thanks to your valuable feedback.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 January 2020 via mobile

GROSS BEDS & HORRIBLE MANAGEMENT!!!!
This was a terrible experience & completely turned me OFF from this hotel chain! My husband and I stayed here 1 night. I wasn’t expecting anything fancy, simply CLEAN & satisfactory nights rest before our long flight the next day. Upon entering the room it looked ok except for a few minor cleaning issues I wouldn’t have complained about. BUT the bathroom & entire sink area were infested with ants. AND THE BED!!!! NIGHTMARE! The sheets had pee stains. I immediately called the gal at the front desk & she came with fresh sheets that had stains, then the 3rd set looked clean. (I was worried, but try to give the benefit of the doubt) She was very nice & apologized for the nasty sheets. I told her I’ll help & we both started taking off the bedding only revealing more horror!! The bed was not just a little peed on, the mattress topper was SOAKED IN PEE!!!! To make it worse, whoever made the pee bed put new sheets on top of the pools of pee so it soaked through!! The gal was disgusted too, she called the housekeeper who was available. She said how horrible this was too! I asked for another room, but she told me they were full. Both gals were communicating with the manager this whole time & both told us the manager promised to fix this awful experience & make it right by us 1st thing. We were exhausted & it was late, so we decided to stay after they had removed everything from the bed. It was an aweful night! Not to mention the noise outside from traffic & several unsavory people roaming the parking lot just hanging out. In the morning we asked for the manager & were told he’s not coming. I asked to call him, but the contact card for the manager is a fake, with only the front desk # on it instead of the managers. We asked what was going to be done for this horrible experience & he said the manager is fully aware, even left a note, & is not going to do anything about it. He got him on the phone & he still did not care at all!! He said he didn’t care to act on his disgusting hotel accommodations since we stayed. READ REVIEWS!! Gross accommodations & a completely unprofessional, inept manager who does not care at all about his guests, his hotel, and hides behind his employees in order for them to handle his responsibilities. DO NOT STAY HERE!!!!! IT SHOULD BE DEMOLISHED OR A REAL MANAGER TAKE OVER & RENOVATE EVERYTHING!!!

Date of stay: November 2019
Trip type: Travelled as a couple
2  Thank Betty_BoopTexas
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Tina M, Guest Relations Manager at Days Inn by Wyndham Long Beach City Center, responded to this reviewResponded 16 January 2020

Your review and rating of our hotel mean a lot to us, and we thank you for taking the time to
share this experience. I do apologize for the discomfort you experienced with our bed. I do want to assure you and all other guests that we clean and sanitize our guest rooms following each guest stay. It is a very important part of our policies in order to ensure that each guest enjoys a comfortable, clean, and safe environment. Also, we are sorry hear that you weren't thoroughly impressed with our staff that time. Our team is working hard to make sure our guests are comfortable and are receiving the best service. Please give us time to investigate the matter of your concern so we can do appropriate actions. We are all looking forward to seeing you again!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 November 2019 via mobile

This was the end of our anniversary week, great room and helpful staff for finding ways to kill time before check in time, as we were quite early. No handicap room available, but still managed to move us to a first floor room.

Date of stay: November 2019
Trip type: Travelled as a couple
2  Thank SusanSos
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Tina M, Guest Relations Manager at Days Inn by Wyndham Long Beach City Center, responded to this reviewResponded 7 November 2019

SusanSos,


Thank you for taking the time to share your feedback and to acknowledge the efforts of our hardworking staff to be as accommodating, helpful and welcoming as possible. It is rewarding to hear that we have succeeded in making you feel at home and that you experienced no difficulties with our services or amenities. Once again, a big thank you from all of us and we look forward to having you back.

Kind regards,

From the general manager of Days Inn by Wyndham Long Beach City Center

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 October 2019

I have never been more disappointed in a hotel stay in my life. My husband and I stayed overnight at the Days Inn (City Center) in Long Beach on 10/12/2019 while traveling through California. We were disgusted by the lack of cleanliness in our accommodations. From unclean surface areas, to broken doorways (patio), to a complete infestation of ants in the bathroom and sleeping areas - the room was not fit for rental. The receiving area was so small that only a few people could fit in the room at a time. Every available surface was sticky and unclean. The food offered was stale and expired - except for the bananas. The staff were friendly (and apologetic) when we could find someone - but were rarely available. The grounds were unsafe. Many times we noticed people (not guests of the hotel) wandering the parking lot peering into people's vehicles and looming near the vending area - although the vending machines did not work. The glass patio door of our guestroom was open when we arrived. The patio screen door was detached and just sitting up against the wall in the patio area. The room stank of mold and feces (I think that is what that smell was...). The couch still held a previous tenant's sexual aide under one cushion, and the surface was sticky (gross! - was this room available for rent by the hour??), the bathroom sink area was overrun with ants (that came from the drain and a hole in the ceiling), and the bedroom was crawling with ants (along the crown moulding at the top of the walls, all over the end tables, and hundreds -maybe even thousands- along the headboard). My husband recorded the entire disgusting thing on his cell phone (including the telephone clearly displaying the room #, the clock, and the guest key). We had originally planned to stay 2 nights but were so disgusted that we canceled the next days' reservation and left as fast as we could get a cab to pick us up. We were told there were no other rooms available, and every other hotel I called was booked already (it was after 9 pm). I was told I needed to speak to the assistant manager the next morning, who never arrived (as far as we were aware). We spoke with other guests the next morning who experienced many of the same issues that we did. Several people chose to congregate in the parking lot (waiting for rides) after the sun came up (as did we) rather than staying one more second inside their "guestrooms." As far as we are concerned, this horrible establishment should be shut down.

Date of stay: October 2019
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
2  Thank cheyenne0225
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Tina M, Guest Relations Manager at Days Inn by Wyndham Long Beach City Center, responded to this reviewResponded 26 October 2019

cheyenne0225,

Thank you for letting us know about the inconveniences that you encountered during your
recent stay at our hotel. I apologize if you did not feel that our housekeeping met your own standards of cleanliness, though our own standards are very high and include checking up to ensure that rooms are as clean as can be. I hope you'll come back to see how we are growing, improving and evolving through constructive feedback like yours.

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