We needed a hotel to stay the night before a cruise leaving out of Long Beach. In the past we stayed at a name hotel near the port but had experienced issues with that hotel’s overcrowded cruise port shuttle. I am a Choice Hotels member so I looked for a Choice hotel in Long Beach and found this Quality Inn.
I’d read some previous reviews and found many praises for Sanjay at the front desk. Those reviews did not lie. Sanjay could teach a course in the hospitality industry. He welcomed us, and noticed my wife had mobility issues and was using a Walker. This hotel has no elevator. Sanjay searched for a first floor room for us. He promised if they had one available, it was ours. Even though we arrived before checkin time, he allowed us to have the room.
Throughout our stay he checked to see how we were doing and made an effort to be sure my wife was able to get around easily.
Yes, the property is old and closer to the airport than the cruise port. But, the room was beautiful for its age, the wifi was excellent. The breakfast met our needs with eggs and cereal. Everything in the room worked. The TV selection was fine. Above all, the staff and service was excellent! Everybody on the staff treated us as a welcome guest. This was 5 star service at a Quality Inn. Also, the cruise shuttle worked out perfectly. I would recommend this hotel to all Long Beach cruisers.