The front desk crew is very nice and pleasant but the room and the hotel in general leaves a lot to be desired. The beds were comfortable but the room is a little frightful. This place looks more like a motel that an Inn and Suite. Also, parking is only free for one car, any additional cars are charged a $5 per night fee to park on site but you can park for free on the street.
We have stayed at this property over 10 years and have to say goodbye. This was a great place for 'park n sail'. We loved the shuttle service and could leave our vehicle on site during our cruise. New owners took over a couple of years ago and NOW you cannot leave your vehicle for over 10 days. They used to charge $5 per day for extra parking days. NO MORE I was informed the last time I stayed in February that they would HONOR all of my current reservations for for 15 days of 'park n cruise' but NO MORE. Well after all of these years I explained that I was a 'steady customer' I knew all the staff and WHY. They explained they have parking issues. Well guess what YOU WILL NOT HAVE PARKING ISSUES WITH US ANYMORE. You kicked us to the curb and we found other accommodations. I have been a Choice member for years and now we are gone.
We were processed quickly and given a clean room which adequately met all of our needs. Breakfast included waffles eggs sausage pastries cereal and juice all of which were ample. This hotel really shines when it comes to guest services and Dita was a wonderful host. We enjoyed talking to her about our home in Portland OR and she made us feel like valued guests! THANK YOU DITA! Also the shuttle service to Long Beach Airport was a huge Plus.
Thank you very much for your time and your review. We are happy that we met your expectation this time. We will share this to all our staff and next time, we will try to impress you more and exceed your expectation.
This place deserves a minus 10. Room smelled of marijuana or cigarette smoke. The bathroom was very outdated, we walked up to piles of garbage from a Pizza restaurant next door, to the right of our room was another pile of garbage I have pictures to prove. A homeless man was taking a bath with a hose. The hotel is overpriced and not worth it. Definitely not worth what you pay. Will never stay at another Quality Inn. We were going to a wedding and asked to check in early, front desk said they didn't have the request. Maybe that's why we got the worst room, the front desk Clerk a black man was not friendly at all!!
DON"T STAY HERE, Equivalent to a Motel - Bug infested rooms, unprofessional staff, limited parking, torn up rooms, and old/outdated pool. Had to change rooms because of bugs. Got into the new room and immediately saw bugs on the wall shown in the picture. There were about 7-10 of those flying around in my "new updated room," which they charged me $10 for a room "upgrade." You're literally handed Free Drink Coupons from a bar as your tickets for their free breakfast. Never would I try their food and I am never going to another Quality Inn. Opposite of quality. The entire building and each room needs a complete renovation!
