This place has potential, great views, awesome live music and really tasty cocktails. Service at the pool was awesome with live music during the day. love the firepits and the majority of the front desk staff was really on point. Where this hotel falls short is the with Director of Front Office, Michael Samawi. During my check out experience, a very frustrated looking Michael missed several points of service. I was not greeted when I approached the front desk, he did not ask me how my stay was, and he did not smile. when presented with my final bill I mentioned that the union protest woke us up that morning and really disturbed my autistic son. Michael noted that the hotel had already waved a meal charge for the union disturbance. I pointed out that was for the first night when the union was protesting up and down by the pool disturbing my autistic son so much that we had to leave the pool area and return to our room. I have over 10 years in the hotel industry as a Director of Engineering and know what level of service to expect from this type of hotel. simply put, Michael was less than professional, did not show empathy with our issues and appeared to judge me based on my skin color. I spend a lot of money annually on family trips to hotels, while there I spend even more on food and drinks, I even make it a point to properly tip all the staff I encounter including housekeeping, bellmen, and wait staff. I had also asked Michael to make sure our keys would continue to work after our check out so that we could enjoy the pool and spend a little more money. He said that wasn't allowed, never in my life have I ever heard someone say that we couldn't enjoy the pool after we checked out. I told Michael that I have experience in the hotel industry and wasn't asking for anything out of the norm, reluctantly and not in a friendly manner he arranged for our key to work past check out. Hotel Maya, do better!!!

The worst hotel & services for price.
I’ve been charged $300 a night it’s not worth it . Poor condition & filthy . front desk reservation lady extremely rude obnoxious unhelpful . She had charged me $75 extra to move from first floor to second room . Super.com assigned disability room room without my request another scanned . there is no water bottle in room I’ve requested water bottle they said I’ve be Hilton honer member which I’m but front desk lady didn’t add to my reservation because I booked through 3rd party she used against me I told her Maya charged $75 to upgrade room but they refused to bring water bottle.. the bar Tv is broken couldn’t watch Football game .. the only advantage of location is near Pacific Ocean . Hyatt Regency room the same price cross street million times better . I could have stayed at Hyatt Regency . Please do not waste your money with Maya double tree Hilton Long Beach worst experience I will not comeback . .. I called Hilton complained they didn’t do any thing about it .

1. the room was very dirty, it turned our socks and feet black.
2. despite having a gate to enter the location, they let protesters in with bullhorns because of a hotel labor dispute. They would start at 7AM each morning... My Children and wife were scared. After returning from an outing, we were greeted by protesters in front of the lobby yelling at my family not to stay here...
3. Everything you want to do is on the other side of the bay, other than the cruise port.
4. I was expecting a lot better for the price...
5. I asked to speak with the manager 3 times, and they would never get back to you. Talked with other guest that were having issues too...
6. 99% of one-star hotels are cleaner...
7. This is the first time I have EVER written a negative Hotel review.
8. The view is nice, and the outdoor space is attractive too