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motherbird1961
Preston, United Kingdom

Great location for the Disney Parks

4.0 of 5 bubblesReviewed 18 Apr 2024
Nice size rooms for a short stay, the bar/restaurant on site serves reasonable quality meals and excellent drinks.

The coffee shop/cafe on site opens early (6:00am) which is great for when you have an early start to the parks.
Date of stay: March 2024
Trip type: Travelled with family
4.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
4.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Victor Caceres, Owner at Holiday Inn La Mirada – Buena Park, an IHG hotel, responded to this review
Responded 23 May 2024
Dear motherbird1961,

We are delighted to hear that our coffee shop/cafe’s early opening hours have contributed positively to your experience with us. It’s wonderful to know that we could provide you with that much-needed early morning convenience as you set off for your adventures in the parks.

We strive to anticipate the needs of our guests, and your feedback affirms that we are on the right track. Thank you for taking the time to share your thoughts, and we hope to continue being a part of your early starts for many more visits to come.

Warm regards,

Victor Caceres
Hotel Manager-Holiday Inn La Mirada
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (372)
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5 - 10 of 372 reviews
Reviewed 6 August 2023

Excellent experience- stay.
Amazing staff- friendly- kind- helpful and making you feel welcomed - valued.
Hard working people. Responsible dependable and very caring.

This is a hidden secret in La Mirada, California. The hotel staffs are amazing. Very kind and accommodating.
My wife and I have stayed at Holiday Inn La Mirada CA 6 times (cumulative, 45 nights or more) over 2 1/2 years and found it very clean- friendly and great location.
The hotel manager Victor Caceres is extremely professional-accessible and willing to provide excellent customer service. No request is
beyond his scope of services from over-the-counter shaving cream- great room service, extra pillows, to making sure all your needs are met. He’s an amazing hotel manager. Very diligent in his work ethic. Very clean hotel. Great house keeping - always quick to bring up a microwave, great room location or extra blankets, closet hangers, pillows when needed. Approachable and assessable. Excellent follow-through.
The housekeeping staffs are dependable, efficient and very accommodating - friendly & hardworking. Always willing to provide room assistance - very caring positive attitude.
Ms. Silvia Ortiz , Ms Maia Rivas, Ms Sara,
Ms Candelario and Ms Elsa are fantastic- attentive and accessible. Very kind people and professional- take pride in their work. Dependable and reliable.
The restaurant 12Sixty Modern Pub & Kitchen has a great breakfast buffet and plenty choices from the breakfast menu. You can’t find more friendly, attentive, and professional hotel - restaurant staffs. I found them to be helpful and always making sure your menu - food order is correct and served timely.
They are so efficient and attentive- great customer - hotel restaurant guest services. Tomas handles the daily restaurant operations - he is by far the hardest working person - that I’ve ever met ( he must have multiple clones, because I see him everywhere daily - all hours at the hotel ) - he makes sure customer needs are met in the restaurant - is efficient and runs smoothly- plus great nostalgic music.
The breakfast servers’ Cynthia
( Elvis) is amazing - efficient – friendly and accommodating. She makes us feel welcomed. Always making sure our breakfast is served quickly - hot coffee- ice water and approachable - smiling - friendly- positive attitude. Going the extra mile - going beyond the call of duty. Very attentive and professional. Very kind - caring person.
Mario is always available - checking making sure our breakfast needs are met and friendly - professional and willing to accommodate our special orders. Hard worker.
The evening restaurant staff Janni is so helpful and attentive - professional and friendly. Always willing to help with special requests.
You might find it interesting that the hotel and restaurant staffs have been at the their positions / assignments - jobs over 12 years or more on the average. Honestly, that says something about their pride and loyalty and commitment to the hotel - facility. Great focus to excellent hotel guest services. They freely returned to their hotel assignments after Covid-19 closer- reopened.
You won’t find a more committed- attentive hotel group anywhere in Southern California. Although I no longer live in Southern California - I’m happy to say this is our home away from home when visiting friends & family. An additional plus is
Chick-fil-A, Clearmans North Woods Inn Restaurant and In-N-Out Burger are walking distance. Easy access to interstate - freeway 5. Or, interstate 91 and 605.
Please plan your next visit - stay at Holiday Inn La Mirada Ca- Enjoy the superb hospitality services. You won’t be disappointed- Highly recommended.

Home away from home feel - genuine and positive staffs

Room tip: Enjoy a wonderful breakfast options and exceptional service.
Date of stay: July 2023
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank Larry J
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 3 August 2023

nothing special here. booked 2 rooms adjoining for the kids. off to knotts tomorrow. I noticed the room has a lot of oily head blotches on the INSIDE of the window. not clean, everything else seems up to par. should work for 2 nights

Date of stay: August 2023
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
1  Thank hugh b
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Victor Caceres, Owner at Holiday Inn La Mirada – Buena Park, an IHG hotel, responded to this reviewResponded 5 August 2023

Hello hdbsob,

Thank you for taking the time to provide us with your valuable feedback. We are sad to see that your most recent stay did not meet the standards that we are accustomed to delivering, including the cleanliness of your room.

I would like to sincerely apologize for the issue you experienced. We certainly understand how this impacted your stay, and we deeply regret any inconvenience this may have caused to your experience. We have relayed these issues to the appropriate departments for immediate action, and we appreciate you taking the time to detail your concerns for us to improve upon.

On behalf of our entire staff, we are truly grateful for your feedback and will make the necessary improvements based on your comments. We hope this isolated issue does not deter you from choosing IHG and Holiday Inn for your future travels.

Sincerely,

Victor Caceres
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 June 2023

I would not ever go here again, poor service I did have to call x3 times to get extra towels to be sent to the room. And of course called again the next morning even i just called x3 times, noisy hotel had kids outside the halls yelling and screaming uncontrollably. Parents were no where in site for these kids. loud and very disruptive. I would not recommend to anyone.

Date of stay: May 2023
Trip type: Travelled with family
Thank Samira O
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
IHG Service, Owner at Holiday Inn La Mirada – Buena Park, an IHG hotel, responded to this reviewResponded 16 June 2023

Hi Samira O,

Thank you for staying at our Holiday Inn La Mirada.

We create value for our customers and make it easy for them to accomplish neither work nor play. I'm sorry for the issues you experienced. I have forwarded your comments to our hotel management team for them to know what we need to improve. I also sent you a private message to extend our sincere apology.

We value all the feedback we receive, as this is our best resource for improvement. We are hoping to see you again soon.

Best regards,

Dominador R.
Case Manager
IHG Hotels & Resorts Service

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 May 2023 via mobile

The beds at this IHG are surprisingly comfortable., and I'm very picky about that. The staff is nice and efficient. I left my credit card at the desk, and when I inquired, they had it set aside. It's near a very nice park our favorite Bakery (Porto's), and the La Mirada Theater for Performing Arts.
My only complaint is that the walls are thin. It's easy to hear your neighbors, but we fixed that by turning on the fan in the room.

Room tip: Pick a room without neighbors, far away from the elevator and ice machine
Date of stay: May 2023
Trip type: Travelled as a couple
Thank Loves-A-Deal-2-Eat
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Victor Caceres, Owner at Holiday Inn La Mirada – Buena Park, an IHG hotel, responded to this reviewResponded 5 August 2023

Hello Loves-A-Deal-2-Eat,

Thank you for choosing the Holiday Inn La Mirada. We are very happy to know that your experience at the hotel was enjoyable and relaxing.

We sincerely appreciate your kind and honest feedback, and we will make sure to share your comments with our team so we can enhance our level of service.

Once again we thank you for your time and visit, and we hope to welcome you again soon!

Warm regards,

Victor Caceres
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 March 2023

Stayed on business at the recommendation of a travel colleague. I was put into Room 623. I thought there was construction or some type of maintenance happening after a long work day, but I tried to sleep anyway. Every few minutes, it sounded like a jackhammer going off and the bed would actually move. Around midnight (had to be up at 6), after several rude awakenings, I asked to move rooms, and it was then that I realized that the headboard to the bed in room 623 was directly adjacent to three elevator stalls. I can't believe that they would put a human being in this room. The hotel was otherwise fine for a 3 star hotel, bed was comfy (aside from movement and noise) but if they put you in a room ending in 23, run for the hills. Really disappointed that this is what my platinum IHG status gets me, a horrible nights sleep in a room they must know is awful.

Date of stay: March 2023
Trip type: Travelled on business
Thank U8891SEkatew
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Victor Caceres, Other at Holiday Inn La Mirada – Buena Park, an IHG hotel, responded to this reviewResponded 10 March 2023

Hello U8891SEkatew,

Thank you very much for choosing our hotel for your most recent stay, and we thank you for being a loyal IHG One Rewards Platinum Elite Member. We are very sorry to know your experience at the hotel did not meet your expectations. We understand how the disruption of a good night's sleep can greatly impact the overall stay.

We will make sure to share your feedback with our team, and use it as a training tool in order to minimize issues like this in the future. Regardless, please accept our sincere apologies for the inconvenience you faced. We hope this isolated issue does not deter you from choosing IHG and Holiday Inn Hotels in the future.

Sincerely,

Victor Caceres
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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