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Reviewed 2 March 2020

Yu Kiroro was an absolute highlight at the end of our three week trip. While the room, location and amenity were all excellent, it was the thoughtful generosity of the team at Yu Kiroro that made our stay so worthwhile. Thank you to everyone who sent us home so well looked after, relaxed and happy – we'd give you ten stars if we could. x

Room tip: Don't bother going anywhere else for breakfast, lunch or dinner... Yukashi has the best of everything x
Date of stay: February 2020
Review collected in partnership with this hotel
Thank MrKobiashi
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Yu Kiroro, Other at Yu Kiroro, responded to this reviewResponded 16 March 2020

Thank you for your wonderful review Mr. Kobiashi.

We feel honored that you decided to stay with us while you were here in Hokkaido.

We constantly strive to provide five-star customer service along side our five-star accommodation facilities.
We always put effort into connecting with all our guests and hope you really experienced that while you were here.

We hope you had a safe journey home and we look forward to serving you again next season!

Kindest Regards,
Yu Kiroro Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 February 2020

The Yu Kiroro is a new luxury hotel/residence building located at the foot of the Kiroro Ski Resort in Niseko. We chose the Yu Kiroro to spend a holiday weekend, and as a place for our daughter to enjoy her first ski trip.

Instead of talking a shuttle or public transportation, we opted to rent a car at the Nippon Rental Car office near the Chitose Airport. Foreign visitors will need an international drivers license and a credit card in order to rent a car in Japan. But the rental process is painless, and much more efficient than you would find in an American city.

If you are renting a car, rent through Alamo or another American company, they are affiliated with Nippon Rental Car. You can get your points with Alamo or National, and book through their sites instead of having to try to navigate through a Japanese car rental site. After picking up your bags, just go to the car rental desk. They will give you a number, and ask you stand by until the shuttle comes, the bus driver will take you to the bus. Keep track of your number, it will be called as soon as you arrive at the car rental counter. We were in and out of the car rental agency in 10 minutes.

The drive to Yu Kiroro is around 90 minutes, but is not complicated. The car navigation systems have an English option, and they work very well. We rented a midsize car with all-wheel-drive and snow tires for about $90 per day, including all options for insurance. Traffic was not bad, despite being a weekday.

Upon arrival at the Yu Kiroro, we were impressed by the exterior of the hotel, which was quite modern and very stylish. Parking is free, and we found an open spot near the front door. The staff were all international, that is, no Japanese, so there was no language barrier to overcome. We were given a tour of the property and facilities, and given a look at our room. Though check-in time wasn't until 3pm, we were able to get into our room as soon as we arrived, which was a little after noon. The style of the hotel is a little reminiscent of the Conrad hotel in Tokyo, but with a more mountain-esque theme.

The Yu Kiroro is a luxury residence, with a luxury price. However, the staff who work at the hotel are mainly young people spending the season in Hokkaido. They are not as polished or service-conscious as staff members at your usual luxury hotel, however, they are kind and as helpful as can be.

Our room was large and comfortable, and had all the amenities we could ask for. It included a kitchenette, a washer/dryer, and the usual bathroom articles. The bed was very comfy, and the sofa folds out into a bed. The wifi is fast and free, and works well throughout the property. Cellular service is also very good in the area around the hotel and ski slopes.

The lobby has a small lounge where you can relax before or after hitting the slopes. There is a ski valet adjacent to the lobby where you can keep your skis. The resort is a ski-in, ski-out, with a lift nearby which can take you up to the Mountain Center.

Ski rentals are available next door at The Kiroro, about 2 minutes walk. You can rent your equipment, buy your lift tickets, and arrange for classes all in one place. The ski valet will pick up everything and bring it to the Yu Kiroro for you.

Facilities include a kids room with games, books, and some toys, a fitness center, and an onsen bath. The on-site restaurant was quite good, and reasonably priced (at least it was reasonable compared to the prices in our local restaurants in Roppongi). Our room included breakfast, and I can say that it was the best hotel breakfast I have had since we stayed at the Tiara Yaksta at Theoule Sur Mer, which is a 5 star resort.

The Yu Kiroro has a shuttle van which can take you to nearby places, the van can usually be ready at the door in 5 minutes. The Mountain Center is just at the top of the road, and whatever you cannot find at the Yu Kiroro, you can find at the Mountain Center.

The downside of the property are that it is rather remote, and the nearest place you can do any real shopping is at least a 40 minute drive away. The routes recommended by car navigation may be closed due to snow, and if you cannot figure out how to get the navigation to show alternate routes, you might get a little perplexed. It is a good idea to use a map application on your phone should the car navigation lead you to a closed road (as ours did).

Another thing to be wary of is unpredictable weather. The weather reports in Niseko are unreliable, as the weather is impossible to predict more than a few hours in advance. If the report promises heavy snow tomorrow, you are just as likely to have a sunny and clear day. Niseko also gets windy, and if winds are strong, the lifts will be closed down. Bring a book to read, or if you are renting a car, take a trip to Otaru if you cannot get on the lifts.

We enjoyed our stay at the Yu Kiroro enough that we plan to make it an annual event.

Room tip: Higher floors have better views.
Date of stay: February 2020
    • Sleep Quality
    • Cleanliness
    • Service
3  Thank Sangetsu03
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Yu Kiroro, Other at Yu Kiroro, responded to this reviewResponded 23 February 2020

Dear Sangetsu03,

Good Day! Thank you for detailing your experience and providing excellent tips for Hokkaido Ski Holiday planning. Many visitors find convenience in renting a car from the airport to have stops on the way and make day trips to nearby towns. Kiroro Resort has many international visitors and our staff reflects this. English, Chinese and Thai are among the languages that we can assist guests in and of course we have a number of Japanese staff as well.

You have done a superb job of highlighting the services of Yu Kiroro including free wifi, ski valet, family room, fitness center, onsen and drive service. Your praise of the in-house restaurant Yukashi was well received by their hard working staff.

We at Yu Kiroro would appreciate your comments and we would be happy to welcome you again next winter.

Kind Regards
Timothy
Duty Manager - Yu Kiroro

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Reviewed 22 February 2020

This recently opened apartment hotel at Kiroro Resort offers wonderful accommodation and service, close to what a 67 year old retired Japanese naval officer I met on the ski lift told me was "the best snow in Japan".
We had a 1 bedroom apartment which was more than adequate - indeed, it turned out to be the best of the accommodation that I had booked in Hokkaido (Rusutsu and Niseko being our other destinations)
The snow was not kind to us - my naval officer acquaintance adding to his statement - "but not today". Japan having its worst season I think for a long time, and "spring like conditions" in February (when it is not spring). However we had 3 days of blissful light fluffy powder snow, the likes of which we had never experienced before (having skied in North America, Europe, Honshu Japan, New Zealand and Australia. And then it got warm and things deteriorated....I would not say it was Australian conditions exactly - that was Niseko where it was icy and raining. But it was "churned ice-cream". And after the amazing light fluffy stuff that we had just experienced, it was a let down.
Fortunately, the wonderful accommodation made us less sad about the snow - the hotel is marked by its excellent service - with highlights including the restaurant (food good, breakfast highly recommended, staff really outstanding). The ski concierge was also excellent at managing gear, drying boots, etc. (Although no hot chocolate like at Whistler).
The onsen in the hotel was excellent. The Yukatas were the best we have been offered so far in our Japan travels.
The hotel is a gondola ride from the skiing, with a new ski trail back which is so flat that it only works when things are really icy (requires lots of poling, I would think snowboarders should just give up and get the gondola or bus back).
The hotel also is near to most of the restaurant options in the resort, as well as other snow activities such as tubing, sledding and snow rafting.
In terms of things that could be better - the top-load washer dryer was hard on clothes and very inefficient at drying. The instructions in the compendium for the washer dryer were not very helpful - google translate was much better.
We would also have liked a better lounge area where we could order drinks and nibbles separate to the restaurant .
Also, if you wish to self cater, arrange for a grocery pick up on the way, as shopping options in the resort are limited.

Room tip: Rooms in building B are closer to the onsen, but access is easy regardless through the walkway on the first floor.
Date of stay: February 2020
Review collected in partnership with this hotel
Thank Travelordinaire
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Yu Kiroro, Other at Yu Kiroro, responded to this reviewResponded 23 February 2020

Dear Travelordinaire

Greetings from Yu Kiroro. We'd like to thank you for staying with us and leaving a thorough review of your visit to Hokkaido. We are happy to hear you had a nice stay and could ski in the famous Japan pPowder.

We appreciate your compliments of the hard-working restaurant staff, ski valet and overall service. Furthermore, we have notified management about your comments for improvement regarding hot chocolate, washing machines and grocery packs.

Thank you again for sharing your holiday with us and we hope you have a nice day.

Regards
Timothy
Duty Manager - Yu Kiroro

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Reviewed 20 February 2020

Yu Kiroro is a ski in ski out hotel with ski valet and an excellent restaurant. Their onsen is lovely and the foyer is stunning. The 2 bedroom deluxe apartment we stayed in was very well appointed with stunning views of the new gondola.

Room tip: Ski side view is nicer.
Date of stay: February 2020
Review collected in partnership with this hotel
Thank Sandra867
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Yu Kiroro, Other at Yu Kiroro, responded to this reviewResponded 20 February 2020

Dear Sandra867

Stunning views, a relaxing onsen, and an attractive foyer are essential for a luxury ski in ski out holiday. Thank you for choosing Yu Kiroro and thank you for highlighting some of our amenities.

We look foreword to be able to welcome you back for your next winter vacation.

Regards
Timothy
Duty Manager - Yu Kiroro

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Reviewed 12 February 2020 via mobile

1.5 hours from CTS airport by shuttle bus (advanced booking)
We stayed in a 2 bedrooms apartment with beautiful mountain view.
The room is large, fully furnished, kitchenware and coffee machine.
Comfortable bed.
All staff are friendly and helpful, English, Japanese, Chinese, and Thai speaking.

Date of stay: February 2020
Trip type: Travelled with family
2  Thank Annie89302
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
YuKiroro, Front Office Manager at Yu Kiroro, responded to this reviewResponded 14 February 2020

Dear Annie89302


We'd first like to thank you for leaving us a kind review and we are happy to hear you had an enjoyable stay at Yu Kiroro.

The rooms and the views is what many guests fancy about their visit. Our international staff try to welcome and provide service for guests from all over and we hope that we can welcome you back again soon.


Regards
Timothy
Duty Manager - Yu Kiroro

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