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6 - 11 of 490 reviews
Reviewed 12 December 2018 via mobile

Stayed overnight.

Important points are:
Room: old and dated. Evidently our room was a smoking room and everything including linen smelt of cigarette smoke. No hair dryer in the room; you are expected to go up to the main bath.

Meal: our dinner buffet was noisy, crowded, with average to ok food. One male manager in particular was shockingly rude as he bluntly attempted to correct my cutlery use (“NO! THIS IS THE BOWL FOR SUSHI, NOT THIS”). Frankly the staff here (and the hotel in general) appeared rushed and lacking the usual Japanese omotenashi.

One interesting point was that there did not appear to be a Japanese patron in the massive buffet dining area, despite there being plenty in other communal areas of the hotel. Given that the website states there being two buffet restaurant places, I have a suspicion that they segregate Japanese and non-Japanese customers into different dining halls.

Bath: the quality of onsen water is excellent, but bathing facilities so-so. Private bath costs an eye watering 3,200 yen for 50 minutes (establishments in other area charge as little as 1,000 yen for similar usage).

Location: this hotel is further away from Noboribetsu onsen town than any other, and includes a 10 minute uphill walk that can be perilous in winter. There are definitely better located places in town.

Overall, not at all a good value for money and an unpleasant experience. I will avoid this place in future specifically. There would be better places in this town for sure.

Date of stay: December 2018
Trip type: Travelled as a couple
Thank Bazaaa
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 7 December 2018 via mobile

Booked this hotel after reading the reviews in Tripadvisor.
Having paid about 64000yen for a Japanese Style Room for 2 nights for my family of 4, i was expected to be greeted by a high class hotel with big room.
However, upon reaching the hotel, i was greeted by old and stained looking carpet in the lobby. During check-in, i tried to change my booking to a Western style room but was told it's fully booked and only smoking room is available. Decided to keep to my original booking.
The room given to us was very small. The tatami bed was not set up. Hence, we hv to set up the tatami bed. After setting up the bed, there was basically no walking space luggage space.
On the 2nd day, before we left for our sightseeing, we have stacked our mattress together so that the housekeeping staff has space to walk around during their housekeeping. However, upon returning, we were shocked to see that our beds have been undone and or mattresses have been packed into the cupboard. This means that we have to go through the hassle of setting up our beds all over again. In addition, i have placed my shower cap beside the wash area in the toilet. When i returned, it was gone. Apparently, the housekeeping staff had thrown it away this is the first time i had encountered my shower cap being thrown away during housekeeping. I was very disappointed as the hotel does not provide shower cap at all.
Last but not least, the hotel is located above a slope. To get to the town area, you will have to walk down the slope and it takes about 10 mins to reach the town area where all the shopping is.
I will not recommend this hotel to families with young children or senior citizens. There are other hotels that are in close proximity to the town

Date of stay: December 2018
Trip type: Travelled with family
2  Thank Pachelbel1998
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 6 December 2018 via mobile

I chose this hotel based on the above criteria.

The stayed at the wing with both indoor & outdoor onsen. The outdoor onsen was more relaxing with less suffocating steam than indoor one. I recommend to soak at indoor first before going the outdoor.

Another highlight is it's close proximity to the footbath and we proceed downwards to the hell valley which was less tiring.

The 2 night buffet dinners were very similar, and love the BBQ beef cooked on spot. 2nd night had special sashimi. The dining place was very smokey and we wore yukata for dining then bingo time before going to onsen.

Overall we enjoyed our first ryokan & onsen experience with nearby footpath.

Date of stay: December 2018
Trip type: Travelled with family
Thank relax_travelling
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 28 October 2018

we stayed there for one night. The onsen is very good and spacious. Needless to say, we enjoyed the kaiseki-ryōri very much ( the extra cost for kaiseki ryori instead of buffet is worth it!). The room is also very spacious and comfy !

Room tip: Rooms in 銀杏館 is closer to the outdoor onsen
Date of stay: October 2018
  • Trip type: Travelled as a couple
    • Value
    • Rooms
    • Service
1  Thank RoyH2204
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 17 October 2018 via mobile

We were put here by All Japan Tours. Happily this is our last ryokan experience. This place like many we have stayed in is run down and has seen better days. Bathroom needs to be gutted. Room reeks of wet tatami. Some updates have been done but not enough.
Food is served buffet style. It is just ok. Unfortunately not the worst place we have stayed on this trip.
There is an Onsen but based on room I chose not to go.

Date of stay: October 2018
Trip type: Travelled as a couple
Thank drjeff
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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