Checking in on w quiet weekday when the resort was empty but I am pretty sure I was given the worst room in the entire place. It was small and ugly. It had a terrible view overlooking the rock covered roof. I began noticing ants crawling all over the large table with the coffee machine on it. I thought that was weird but was willing to wait and see. I killed the ant. Then another. Then another. I killed up to 10 ants and they kept crawling all over. I went to the desk to speak to someone about changing rooms due to an ant infestation. The staff member at the desk was very accommodating and gave us a room upgrade. The new room was larger, it was a corner suite and had a pool view but not much else going for it. The walls and doors had dirt marks and stains and not only needed a thourough washing but a repainting. The baseboards looked as though they never been wiped ever. The lampshade had a stain on it. The curtains were stained and shredded and I can't believe they were left hanging in room let alone a suite! Our room was clean, the bathroom was clean, the beds were clean and comfortable. I believe housekeeping did a good job but the entire resort is worn, dirty and in desperate need of a reno. The staff at the pool and...More
- Pool
- Restaurant