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Reviewed 12 August 2018 via mobile

Quick family getaway before summer vacation ended, it was between this hotel and the JW (which is by far my favorite),but we decided to try this place out. The pool is very crowded and hard to find a spot to sit and good luck finding a shaded spot! Got pretty rowdy at times, so if you’re into that sort of thing you’ll be fine! There is however a lot of families with young kids...there’s a kids club (didn’t try it) and they do movies by the pool as well, although it got pretty messy and the staff tried their hardest to keep clean...but you just can’t help some people are just nasty! the hotel provides lots of floaters, and treats which the kids will love, and they can play at the foosball, ping pong tables, or cornhole. The rooms are very spacious (corner rooms) and beds are comfy with nice sheets and comforters, big tv with great channel lineup and Netflix, Hulu etc...
If you like golf or just the range (complementary)it’s conveniently located next door and you can ask for a ride on one of the golf carts if it’s too hot, but not a bad few minutes walk! Staff is great all around, only negative would be the (party) crowds at the pool and throughout the hotel. The spa is ok not a big deal, only spent 30 min since they were closing soon after we got there! There’s is a few options for food, but during the weekends some don’t open till the afternoon! Oh and be patient when waiting on the elevators...they are slowwww :/
3.5 out of 5 seems fair, but can’t so I’ll have to give it a 4!

Stayed: August 2018, travelled with family
2  Thank Nora A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TeamMarriott, Front Office Manager at Renaissance Indian Wells Resort & Spa, responded to this reviewResponded 15 August 2018

Dear Nora A,

It was a pleasure having you as our guest at the Renaissance Indian Wells Resort & Spa. We are glad you liked our well-maintained room and were also pleased with the service provided by our courteous associates. We value your feedback and have taken a note of it. Thank you so much, and we hope to have the opportunity to welcome you back soon.

Andrew Paulus
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 August 2018

Renaissance is a beautiful resort with lots of fun activities. If you find down time between the pool and golf, they have bean bag toss, ping pong or my favorite, foosball. The seafood buffet was very inexpensive and delicious. The room was clean and the staff was friendly. Especially the bell man. He told us about burgers and beers promotion at the neighboring resort. He also informed us they would drop us off and pick us up when done. My wife tried to tip the driver on both trips, but he politely declined the second tip. That was very classy. It was both enjoyable and relaxing. We will be back for sure.

Stayed: May 2018
2  Thank Chris A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TeamMarriott, Manager at Renaissance Indian Wells Resort & Spa, responded to this reviewResponded 8 August 2018

Dear Chris A,

Thank you for the generous rating of the Renaissance Indian Wells Resort & Spa. We are delighted you enjoyed everything our hotel has to offer, including our excellent amenities and exceptional service. With the beautiful Coachella Valley as our backdrop, we love to provide our guests with a restful sanctuary for weekend getaways and family vacations. We look forward to serving you both back soon.

Andrew Paulus
Front Office Manager

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Reviewed 4 August 2018

My family stayed from 23rd to 28th of July. The room was NOT cleaned/refreshed till the night on 26th, although I phoned front desk asking cleaning the room in the morning on 26th. The representative told me that she was going to send a message to house keeping manager regarding this issue. Once I arrived from local trip, I talked with a representative again and a house keeper came in around 10 pm and changed linens/towels taking about 20 minutes. Sure, my kids could not go to sleep even they were tired. No apology from house keeping manager or anyone. Wow...I wanted to leave comments in the hotel's website, but I am not able to upload or read others' reviews as I attached images. In addition, although I visited front desk to add my Marriott reward number for my stay, the reward points for the stay were not earned. Is this really Renaissance quality?

Stayed: July 2018
1  Thank calmsmile2018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TeamMarriott, Front Office Manager at Renaissance Indian Wells Resort & Spa, responded to this reviewResponded 4 August 2018

Dear calmsmile2018,

We want to thank you for your stay and for taking the time to post your review. We deeply apologize for the mistakes made when servicing your room, and for our lack of a proper response to these issues. We take our guests feedback seriously, and we will take the appropriate action to ensure this does not happen again. We hope this unfortunate situation will not prevent you from staying with us in the future, so we can have another opportunity to make your stay exceptional.

Andrew Paulus
Front Office Manager

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Reviewed 28 July 2018

The Renaissance is a great hotel and resort. it is on same large property as the Hyatt Regency(without the daily parking fee and much more of a resort). The pool is one of the nicest, largest, with a sandy beach end. It is a good family hotel. The gym is super nice and the staff is unbelievable. The location is about 15 mins from Rancho Mirage, 30 minutes from Palms Springs Airport, and 10 minutes from La Quinta. it is on Highway 111. it is super clean, and well maintained. The bellmen are very courteous and seem to be genuine. The resort is a great value with the resort fee covering Wifi, free self parking, gym, etc.

Room Tip: Pool View or Golf Course Views are best
  • Stayed: June 2018, travelled on business
    • Value
    • Rooms
    • Service
2  Thank Michael G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TeamMarriott, Manager at Renaissance Indian Wells Resort & Spa, responded to this reviewResponded 29 July 2018

Dear Michael G,

Thank you for the generous rating of the Renaissance Indian Wells Resort & Spa. We are delighted you enjoyed everything our hotel has to offer, including our great location and the beautiful pool. Thanks again, we look forward to welcoming you back on your next trip.

Andrew Paulus
Front Office Manager

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Reviewed 9 July 2018

I liked everything, pool, pool bar. room, and fabulous 4k TV! Hd breakfast 1 morning, was fine, and pool food was good enough. Yes Quite hot in Summer is to be expected. But Indian Wells does it right, resort and town are gorgeous. Coming back soon.

  • Stayed: June 2018, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
2  Thank Bill O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TeamMarriott, Front Office Manager at Renaissance Indian Wells Resort & Spa, responded to this reviewResponded 10 July 2018

Dear Bill O,

Thank you for being our guest at the Renaissance Indian Wells Resort & Spa. We are delighted you enjoyed everything our hotel has to offer, including our great resort amenities and well-equipped rooms. It was a pleasure to have you as our guest, and we look forward to welcoming you back again soon.

Andrew Paulus
Front Office Manager

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