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Reviewed 4 August 2018

My family stayed from 23rd to 28th of July. The room was NOT cleaned/refreshed till the night on 26th, although I phoned front desk asking cleaning the room in the morning on 26th. The representative told me that she was going to send a message to house keeping manager regarding this issue. Once I arrived from local trip, I talked with a representative again and a house keeper came in around 10 pm and changed linens/towels taking about 20 minutes. Sure, my kids could not go to sleep even they were tired. No apology from house keeping manager or anyone. Wow...I wanted to leave comments in the hotel's website, but I am not able to upload or read others' reviews as I attached images. In addition, although I visited front desk to add my Marriott reward number for my stay, the reward points for the stay were not earned. Is this really Renaissance quality?

Date of stay: July 2018
1  Thank Kwangsoo P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TeamMarriott, Front Office Manager at Renaissance Indian Wells Resort & Spa, responded to this reviewResponded 4 August 2018

Dear calmsmile2018,

We want to thank you for your stay and for taking the time to post your review. We deeply apologize for the mistakes made when servicing your room, and for our lack of a proper response to these issues. We take our guests feedback seriously, and we will take the appropriate action to ensure this does not happen again. We hope this unfortunate situation will not prevent you from staying with us in the future, so we can have another opportunity to make your stay exceptional.

Andrew Paulus
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 July 2018

The Renaissance is a great hotel and resort. it is on same large property as the Hyatt Regency(without the daily parking fee and much more of a resort). The pool is one of the nicest, largest, with a sandy beach end. It is a good family hotel. The gym is super nice and the staff is unbelievable. The location is about 15 mins from Rancho Mirage, 30 minutes from Palms Springs Airport, and 10 minutes from La Quinta. it is on Highway 111. it is super clean, and well maintained. The bellmen are very courteous and seem to be genuine. The resort is a great value with the resort fee covering Wifi, free self parking, gym, etc.

Room tip: Pool View or Golf Course Views are best
Date of stay: June 2018
  • Trip type: Travelled on business
    • Value
    • Rooms
    • Service
2  Thank Michael G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TeamMarriott, Manager at Renaissance Indian Wells Resort & Spa, responded to this reviewResponded 29 July 2018

Dear Michael G,

Thank you for the generous rating of the Renaissance Indian Wells Resort & Spa. We are delighted you enjoyed everything our hotel has to offer, including our great location and the beautiful pool. Thanks again, we look forward to welcoming you back on your next trip.

Andrew Paulus
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 July 2018

I liked everything, pool, pool bar. room, and fabulous 4k TV! Hd breakfast 1 morning, was fine, and pool food was good enough. Yes Quite hot in Summer is to be expected. But Indian Wells does it right, resort and town are gorgeous. Coming back soon.

Date of stay: June 2018
  • Trip type: Travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
2  Thank Bill O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TeamMarriott, Front Office Manager at Renaissance Indian Wells Resort & Spa, responded to this reviewResponded 10 July 2018

Dear Bill O,

Thank you for being our guest at the Renaissance Indian Wells Resort & Spa. We are delighted you enjoyed everything our hotel has to offer, including our great resort amenities and well-equipped rooms. It was a pleasure to have you as our guest, and we look forward to welcoming you back again soon.

Andrew Paulus
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 July 2018 via mobile

A conference we attend every year was moved to the Renaissance this year and we weren’t sure what to expect. From checkin to checkout they did an amazing job handling so many people. Rooms were big with good beds, showers, refrigerators, amenities. Staff were all outstanding. Food service for thousands of people was most impressive. Conference room seats could use more padding but overall they are to commended on professionalism, service, and quality.

Date of stay: June 2018
Trip type: Travelled as a couple
Thank jim1231
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TeamMarriott, Front Office Manager at Renaissance Indian Wells Resort & Spa, responded to this reviewResponded 9 July 2018

Dear jim1231,

Thank you for choosing the Renaissance Indian Wells Resort & Spa while here for a conference. We are thrilled you liked your well-equipped room and our friendly staff members. Thanks again for your wonderful review, and we look forward to welcoming you back soon!

Andrew Paulus
Front Office Manager

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Reviewed 6 July 2018

Recent 2 night stay with a 12 year old grandchild. Super rooms, nice view of the pool. Great staff. Kid loved the pool and its attractions. Good restaurant . Would stay again. Breakfast Buffett was exceptional and we also had lunch 2 times both were excellent. Large hotel with a great bar area and lobby

Room tip: Get a view of the pool area
Date of stay: June 2018
  • Trip type: Travelled with family
    • Value
    • Service
Thank Bear H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TeamMarriott, Front Office Manager at Renaissance Indian Wells Resort & Spa, responded to this reviewResponded 6 July 2018

Dear Bear H,

Wow - thanks for the five-star review of the Renaissance Indian Wells Resort & Spa. We are thrilled to know you & your kid had a delightful stay with loved our well-appointed rooms and friendly staff and that your kid loved spending time at our beautiful pool. We also take pride in the quality of the food we serve. We will pass on your gracious comments to our Food & Beverage staff and let them know their efforts are not going unnoticed. Thanks again, and we look forward to welcoming you back again soon.

Andrew Paulus
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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