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Luzk E

Terrible

1.0 of 5 bubblesReviewed 26 Jun 2024
I was in the place a week ago. I rented one of the best cabins, its cleaning was terrible, in four nights they only cleaned once due to my request. And they also charged me $54 for alleged damage to the toilet paper holder.

The clipboard was loose since I entered the room, and they charged it to my account as if I caused the damage.
They buy cheap things, and then charge them to the guests' account. It's unfair to pay that amount for a screw. since it was not broke.

Terrible service. I do not recommend it
Date of stay: June 2024
Trip type: Travelled with family
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Reviewed 26 June 2024 via mobile

The resort is a good place if you have small kids and you want to spend a day or two at the water park. The check-in line is kind of long, but the check-in moves fast. The room is outdated and definitely needs a renovation.
They have electric vehicle chargers, but the parking is $36.6 per day. They have a couple of restaurants and dunking donuts on the premises. They have a few slides that are fun for adults. The service is good, you are always seeing a smile on the staff faces.
You can use the waterpark early before your checking in time. The cabana isn't worth the money, and they never answer their phones in case you had a question before arrival

Date of stay: June 2024
Trip type: Travelled with friends
Thank 173hanyg
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 26 June 2024 via mobile

People have been telling me for years that I simply must do GWL as it is an incredible experience.
Incredibly expensive? Yes
Incredibly fun? Meh.
Allow me to break things down:
* If you've never been before, it's a "resort." I use the quotation marks because resorts typically are all inclusive. This one is not, and literally everything you do costs extra money, including parking.
* There's a water park downstairs. It has stupid hours and closes at 8 PM each night, way too early. Should be open til 10 like every other pool at every other resort. Even Disney pools are open until 11 or midnight. Because it closes stupidly early, all the kids will be running feral around the resort after 8 PM, and you won't be able to do anything else due to hoards of unsupervised children. There's another pool or patio that was closed the entire week we were there. Then there's an additional outside pool and play area that closes even more stupidly early, around 5 or 6 PM, even though it doesn't get dark until 9.
Dumb.
* There are lifeguards, but they stand around talking and not really guarding anything, so try to watch other people's kids too. It's not safe.
* They make it seem like there's lots of dining options, but there aren't because they all have stupid hours, too. Dunkin closes at 2 each day--- and the employees there were super rude--- the dinner buffet only runs on certain days of the week, the pizza place was always out of half the stuff on the menu, and the wait at the bakery/ice cream place was always ridiculous.
* They have MagiQuest, which we've played in other places, and it's actually pretty fun. It's like a live action role play. You run around and use a magic want and cast it at items to complete quests. But every other place we've played, it's all on the same floor. Here? It's spread allllll over the resort. On multiple floors! They even have items in hallways upstairs where the rooms are! So basically you have unsupervised kids with magic wands CONSTANTLY running full speed up and down the stairs, down the hallways in between rooms where people are sleeping, and playing on the elevators so they can finish quests. I cannot understand what GWL was thinking with this one. You WANT unsupervised kids running up and down stairs and playing in your elevators? Sounds like a great opportunity for injury and liability issues but ok.
* There's an arcade but it's pretty small
* We never got to use bowling. It's not a real bowling alley. It's 6 or 8 lanes of virtual bowling, basically ski ball, and the wait was over an hour.
* There is golf but it was always too crowded as well.
* We did build a bear
* Overall the resort is very run down and wasn't Incredibly clean for as much as they charge

Tl;dr? It's very expensive and very crowded. Just be prepared and try to go with the flow. Your kids will probably have a blast. You'll probably need a few drinks.

Date of stay: June 2024
Trip type: Travelled with family
1  Thank Seven7777
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 18 June 2024

We got our money's worth out of the water park, but wish there was a day care for date night. I noticed many hidden fees that we weren't expecting. I also was told we had a credit by an employee, but chatted with another employee and they said other wise. It would be nice if the lodge offered "swim time" for guests staying in the lodge. Better hygiene rules for the pool would make a lot of improvement. The rooms and water park need maintenance.

The good news. The staff and housekeeping are great! Anytime I contacted them, they responded quickly. Kelsee the bartender was very kind.

Room tip: Save your money for the food! Wish the offered rooms with a kitchen.
Date of stay: June 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Savannah K
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 13 June 2024

TripAdvisor community,
I am devastated by the experience my family and I had at the Great Wolf Lodge. Our stay, meant to be a celebration for my autistic daughter's birthday, turned into a nightmare. The staff mishandled our room, showed disrespect, and cancelled our reservation without consent. They discarded our belongings, including my daughter's birthday cake. Despite my attempts for resolution, the lodge ignored us. This experience deeply hurt my daughter and our family. I urge the Yelp community to reconsider supporting a business that treats its customers with such callousness. Avoid the Great Wolf Lodge to spare others from a similar ordeal.

-A Devastated Parent

Room tip: Do not go
Date of stay: April 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Priscilla B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 29 May 2024

There is so much rust and mold throughout the water park. I can’t believe this place is still able to stay open. Someone is going to seriously get sick. This place needs to close and deep clean. We are not looking forward to coming back to the water park tomorrow. Good thing I only booked one night.

Date of stay: May 2024
Trip type: Travelled with family
1  Thank jewel02472017
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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