TripAdvisor community,
I am devastated by the experience my family and I had at the Great Wolf Lodge. Our stay, meant to be a celebration for my autistic daughter's birthday, turned into a nightmare. The staff mishandled our room, showed disrespect, and cancelled our reservation without consent. They discarded our belongings, including my daughter's birthday cake. Despite my attempts for resolution, the lodge ignored us. This experience deeply hurt my daughter and our family. I urge the Yelp community to reconsider supporting a business that treats its customers with such callousness. Avoid the Great Wolf Lodge to spare others from a similar ordeal.

-A Devastated Parent

There is so much rust and mold throughout the water park. I can’t believe this place is still able to stay open. Someone is going to seriously get sick. This place needs to close and deep clean. We are not looking forward to coming back to the water park tomorrow. Good thing I only booked one night.

We stayed in GWL in Anaheim because we were trying to give our children an awesome experience with GWL and Disneyland, so we stayed here first and it was awful, we had 13 people, and 3 rooms, one of our daughters was on the 6th floor in the back of the hotel, and our other family members were on the first next to each other, and upon checking out, we had food charges of places we did not eat, we had the buffet breakfast and food in the cabana, they had us charged with the small eateries we did not eat at??? Upon checking out it took the front desk 2 hours to settle our bill, and we felt okay about it, but we have since talked to GWL who informed us that one of the rooms owed money, the other rooms had credit....I love the GWL in grand mound, we have never had this experience??? also the wave pool is so small and the dance floor is super small, it was not a nice visit, and we are still fighting for our incidental holds???