This is a homeless shelter not a hotel! Dirty rooms. Dirty parking lot. No Safes inside the rooms. No swimming pool. Hallways and elevators are dirty and smell horrible. Uncomfortable beds. Rusty old refrigerator. There were graffiti inside elevators. Suspicious people are staying in this hotel. They're smoking marijuana in the parking lot. Also, a lady was smoking inside her room and the smoke triggered the fire alarm which was so loud and they had to call the Fire Department. This loud fire alarm has ruined our stay at this hotel. People come to hotels to take some rest not to be disturbed by loud fire alarms. Besides, people staying above our rooms were so noisy; they were pounding and stomping on the floor all night. We could hear them talking and laughing. We requested a quiet room on the upper floor but they didn't honor our request. Furthermore, a lady was knocking on the door of her friends/family for about 30 minutes. She was taking loud and asking them to open the door at night. Front Desk employees are neither pleasant nor welcoming except Jaqueline who is OK. Some of the housekeepers are nice and friendly. We will never come back to this hotel.

This hotel is FILTHY dirty and you can smell it as soon as you enter the building, food scraps and trash scattered on the floor in the common areas. The sheets on our bed were dirty from previous guests and when I informed the front desk, they said they didn’t have any clean bedding in the entire hotel. The worst part was the mold in our room. It was so bad it made me sick the first night. I did some investigating of the room and found the bathroom exhaust fan and the AC unit were both covered in mold! The hotel acknowledged the mold, but refused to accommodate us elsewhere. They also refused to refund my money for the rest of my reservation. I wasn’t about to put my health at risk for another night, so I had to pay them $300 for the night that I didn’t even stay at their hotel, and pay an additional $300 for a room at the Hilton. This hotel is a nightmare, management is so rude, do yourself a favor and stay far far away!

As soon as we arrived I noticed the hotel had an odd smell, I’d later find that this was due to mold and rotten food which was found throughout the hotel. We checked out after a few hours because I started experiencing respiratory symptoms due to the mold. This place is horribly dirty, and management is so bad that they won’t even acknowledge any of the issues. The general manager just gave me attitude and said the mold covered AC unit, exhaust fan and walls were just “stained”. Aside from that, there were no clean towels at all— not anywhere in the entire hotel. There was also no blanket on the bed, and the sheets were dirty. The parking lot is super sketchy, especially at night. Lastly they charged me nearly $300 for my cancelled stay, refused to refund, and were unwilling to relocate us to another property that wasn’t a health hazard. I will never stay at Sonesta again, and this is coming from a repeat customer and elite (top tier) member of their Sonesta travel pass program.