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lynnnieee

DO NOT STAY HERE!!!!!!

1.0 of 5 bubblesReviewed 9 Nov 2018via mobile
I stayed here for 2 nights nov. 2-4 for a disneyland trip. All the other hotels were booked due to blizzcon.
They allowed me to check in an hour earlier than the regular check in at 4 which was awesome. Got into the room looked great! I’ve stayed in the candlewood hotel near Disneyland and it’s such a wonderful clean hotel and friendly staff that I would think this would be no different. I was wrong. As any person does they wana quickly take a shower after driving several hours on a road trip. Came across a towel that was stained and even had pubic hairs on it! I was grossed out! I’ve never seen anything like that ever even staying at a motel I’ve never seen anything like that I was DISGUSTED!!!! So since we were in need of towels my husband goes downstairs asked for towels. The lady rudely asked him, “Well where are your other towels?” He told her he had left them upstairs on the bathroom floor because they were stained and dirty and he would not be touching them. She demanded him to bring them down to her and gave him a bag to do so. I was pissed. That’s unacceptable!! And to top it off our toilet clogged and we were at Disneyland and told the staff it was before we left they took care of it and when we came back whatever was in the toilet that had clogged it was around the bowl when we came back not even cleaned! This hotel is unsanitary! I will never stay here again due to the dirtiness of the hotel room and the rude staff! Please don’t stay here if you have family the kids should not be in a dirty hotel like this!
Date of stay: November 2018
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IHGService, Guest Relations Manager at Sonesta Simply Suites Anaheim, responded to this review
Responded 22 Nov 2018
Hello lynnnieee,

Thank you for your review regarding your recent stay at Candlewood Suites Garden Grove/Anaheim Area, CA. It is regrettable you were not satisfied with the service you received. I would like to address this with you further. I have sent you a private message to obtain more information about your stay. I look forward to hearing from you and being of further assistance.

Sincerely,

Orlando A.
Case Manager
IHGService
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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31 - 36 of 188 reviews
Reviewed 7 August 2018

My wife and I stayed for 9 nights in this hotel. First of all, the hotel location is good. It is not close to supermarkets and shopping malls but it is easy to reach many places like "the outlets", walmart and Target within 5-10 minutes by car. Our room was comfortable and equipped with stove top, mircowave oven, coffee maker, utensils, refrigerator, air condition and TV. Also, there is a free laundry service available for guests and you can buy washing powder from reception with few dollars. The hotel staff is friendly and helpful, whenever you ask them about any thing you will get their support. I recommend this hotel for guests who will visit Garden Grove.

Date of stay: July 2018
  • Trip type: Travelled with family
    • Rooms
    • Cleanliness
    • Service
Thank michelsN801YD
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 16 July 2018 via mobile

Old property but with great perks. It has that home feel but not quite like your home but that of a close relative like an aunt. That's what I liken this property like. There is also a sense of community and friendship. There are some nice touches and updates and where it is lacking the amenities make up for it. Ali (Front Desk) is like the Uncle of the property then you have all your Aunties. Very clean property. The staff works very hard. They are friendly and polite. There is nightly security. I would stay at this property again. George Foreman Grills, Books, DVDs and more are available to borrow. Washer and Dryers are available complementary which was a huge bonus. There is also ans outdoor grill and pavilion on the property.

Date of stay: July 2018
Trip type: Travelled with family
Thank Warrior44
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 24 June 2018

The hotel is conveniently located just off the 22. The staff was very welcoming and answer questions well. i was surprised that room service was only once a week as this was an extended stay hotel but understood why it was the case. this was ok as the hotel allows you to get fresh towels/sheets at the front desk. hotel also offers free laundry.

Rooms are dated but comfortable and come with a full kitchenette. Some furniture was worn but again liveable. some cutlery and serving spoons were missing but was able to get them at the front desk.

The one thing that is nice but overwhelming is the smell of room-freshner in the lobby and hallways - maybe that can be toned down a bit.

overall decent and a good deal if you can live with some of the differences compared to a full service hotel.

Date of stay: June 2018
  • Trip type: Travelled with family
    • Value
    • Sleep Quality
    • Service
1  Thank pdxdesi
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 1 April 2018

Checked out of the hotel 3/29/18. Realized 5 hours later I forgot 2 expensive sweaters hanging in the closet. I called immediately and was told they would check with housekeeping. I never received a call the next day so I call them again. Told they did not find them and they would do a more extensive search and call me back. It's 3 days later and no return phone call. Housekeeping or hotel staff most certainly found them and decided to keep them. My fault for forgetting them but any reputable establishment would return items left behind if they cared about customer service. My first and last time staying at this location.

Date of stay: March 2018
  • Trip type: Travelled with family
    • Value
    • Sleep Quality
    • Service
Thank onetake2
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
IHGService, Guest Relations Manager at Sonesta Simply Suites Anaheim, responded to this reviewResponded 15 April 2018

Hello onetake2,

Thank you for staying with Candlewood Suites recently. We appreciate all the feedback we receive because we know it helps our hotel to attain ultimate guest satisfaction. I'm sorry to hear that our staff was not able to deliver our usual high standards of service. To look into this further, I have requested additional information via direct message. I'm glad to see that you were satisfied with our room rates and that you slept adequately. We look forward to regaining your confidence in our brand!

Kind regards,

Anna B
Case Manager
IHGService

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 March 2018 via mobile

We stay regularly at IHG properties and Candlewood Suites frequently. The staff was friendly and helpful. The property is run down and due for some building upgrades as well the furniture and fixtures. The kitchenette area in our room had less than normal dishes,pans,silverware etc. All were worn. The items you could sign out and borrow were almost nonexistent. The pantry shop had very few choices in dry goods or refrigerated/frozen. Generally both areas are very well stocked with basic but good variety.

Date of stay: March 2018
Trip type: Travelled on business
1  Thank tenae2017
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
IHGService, Guest Relations Manager at Sonesta Simply Suites Anaheim, responded to this reviewResponded 28 March 2018

Hello Tena E,

Thank you for staying with us and for leaving a review. I am happy that you found our staff commendable. On the other hand, it is regrettable that you were not able to fully enjoy your stay with us due to the general condition of the hotel. We are also sorry that the room's amenities and limited choices at the pantry negatively affected your overall satisfaction. Your feedback has been taken into account and will be shared with our management team. We are confident that necessary steps will be made, in order to achieve complete guest satisfaction.

Again, thank you for staying and we hope you give us another chance to show you how great our hotel is.

Best Regards,

John O
Case Manager
IHGService

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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