We came here for two days for business, and this is our second time coming back to this hotel. The room is spacious and clean, not far from everything. We would like to give a big compliment to the front desk staff Gina, she is super helpful and friendly. Excellent service.
I love this hotel so much, this was my second stay and the service is immaculate. I work in hospitality and I am so grateful when I receive good service when I travel. I wanted to give a special shout-out to Gina, who made this trip very special for my friend, who came with me for her baby moon. We had a small issue with our room being a bit noisy, and the next day we were accommodated without question. Thank you again x 100! We will definitely be back! We also got a free firework show from our room. No hassle for parking or even leaving the comfort of our room. Simply amazing!
First off the staff was great! The check in and out was very easy, but I wish they had an in room check out option. The rooms were spacious and clean and the beds were comfortable. The curtains blocked out the light in the morning when we wanted to sleep in. The shampoo, conditioner, body wash and lotion smelled amazing. The fridge was cold and clean. And we love how you have to use your key in the elevator.
The chairs weren’t so comfortable for long sits, but they did the trick for the little time we sat in them. They weren’t as sound proof as we hoped. We heard everything in the hall and next rooms. Unless the guests were just particularly louder than normal, which is possible. I also wish they had benches outside for those waiting for rides.
We did not try the breakfast or buffet. I hoped the continental breakfast was included and that they had room service. The Starbucks staff was amazing though. They were friendly and so helpful. We were lucky to find a parking spot, but I see how small it is.
All in all, we had a great stay and would stay here again. It would be nice if the hot tub was open until midnight for those of us who would like to get in after a long day being a tourist. I do see us coming back in the future, as we found it reasonable with a great location and overall stay.
Worst customer service! Checked into a room with a broken tv. Was charged for it after check out. I reported it immediately and they made it seem like no big deal. Spoke to their GM Yvonne and she was rude and not helpful. Proceeded to say how do I know you didn’t break it. Since has refused to answer or return my phone calls. Still an ongoing dispute between the hotel and bank, since July. Now resorting to posting reviews to call them out on this terrible customer service.
With the negative reviews that I read, my expectations were quite low. But I am happy to say that we had a wonderful experience at this hotel and would stay again. I traveled with my daughter for a quick Disneyland weekend. We checked in late at night (11pm) after the park closed. The receptionist was friendly and got us into our room right away. The bed, linen and pillows were super comfy. The AC unit did not make a terrible noise and we could not hear our neighbors (which I am always fearful of). We were given an accessible room (maybe because we checked in so late) but we did not have any complaints about it. We used the lobby Starbucks a few times, and the customer service was very pleasant and quick service. We decided to Uber to the parks each time -- walking was too far, and the public transportation looked like a long line. To my pleasant surprise, each way only ended up being $7-10, so very fair pricing.
