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4 - 9 of 3,478 reviews
Reviewed 2 January 2024 via mobile

I love this hotel so much, this was my second stay and the service is immaculate. I work in hospitality and I am so grateful when I receive good service when I travel. I wanted to give a special shout-out to Gina, who made this trip very special for my friend, who came with me for her baby moon. We had a small issue with our room being a bit noisy, and the next day we were accommodated without question. Thank you again x 100! We will definitely be back! We also got a free firework show from our room. No hassle for parking or even leaving the comfort of our room. Simply amazing!

Date of stay: January 2024
Trip type: Travelled with friends
1  Thank Danielle R
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 15 December 2023 via mobile

First off the staff was great! The check in and out was very easy, but I wish they had an in room check out option. The rooms were spacious and clean and the beds were comfortable. The curtains blocked out the light in the morning when we wanted to sleep in. The shampoo, conditioner, body wash and lotion smelled amazing. The fridge was cold and clean. And we love how you have to use your key in the elevator.

The chairs weren’t so comfortable for long sits, but they did the trick for the little time we sat in them. They weren’t as sound proof as we hoped. We heard everything in the hall and next rooms. Unless the guests were just particularly louder than normal, which is possible. I also wish they had benches outside for those waiting for rides.

We did not try the breakfast or buffet. I hoped the continental breakfast was included and that they had room service. The Starbucks staff was amazing though. They were friendly and so helpful. We were lucky to find a parking spot, but I see how small it is.
All in all, we had a great stay and would stay here again. It would be nice if the hot tub was open until midnight for those of us who would like to get in after a long day being a tourist. I do see us coming back in the future, as we found it reasonable with a great location and overall stay.

Date of stay: December 2023
Trip type: Travelled with family
Thank TP528
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 9 December 2023

Worst customer service! Checked into a room with a broken tv. Was charged for it after check out. I reported it immediately and they made it seem like no big deal. Spoke to their GM Yvonne and she was rude and not helpful. Proceeded to say how do I know you didn’t break it. Since has refused to answer or return my phone calls. Still an ongoing dispute between the hotel and bank, since July. Now resorting to posting reviews to call them out on this terrible customer service.

Room tip: Beware of previous damage to room. They won’t be helpful. Worst customer service! Checked into a room with a broken tv. Was charged for it
Date of stay: July 2023
  • Trip type: Travelled as a couple
    • Service
1  Thank Dan H
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 14 November 2023

With the negative reviews that I read, my expectations were quite low. But I am happy to say that we had a wonderful experience at this hotel and would stay again. I traveled with my daughter for a quick Disneyland weekend. We checked in late at night (11pm) after the park closed. The receptionist was friendly and got us into our room right away. The bed, linen and pillows were super comfy. The AC unit did not make a terrible noise and we could not hear our neighbors (which I am always fearful of). We were given an accessible room (maybe because we checked in so late) but we did not have any complaints about it. We used the lobby Starbucks a few times, and the customer service was very pleasant and quick service. We decided to Uber to the parks each time -- walking was too far, and the public transportation looked like a long line. To my pleasant surprise, each way only ended up being $7-10, so very fair pricing.

Date of stay: November 2023
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank Emily W
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 11 November 2023

Set your customer service and cleanliness expectations low and then prepare to be disappointed. Manager was terrible and didn’t honor my husband and my Titanium elite status- no breakfast or upgrade room even though our suite status upgrade came through. This place was Not Clean - short black hairs in the tub and after how awful everything was from check in to check out- understaffed and disinterested couldn’t care less attitude of the staff - won’t even be back. Top down careless attitude and tone sets the poor example that permeates this sad place. Highly suggest booking elsewhere as there are so many better Bonvoy options around… Springfield suites and Residence Inn and Courtyard and Fairfield are all much better and closer to Dland and much safer too. Look elsewhere my friends…

Room tip: Book elsewhere… ANYWHERE elsewhere!
Date of stay: November 2023
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank Tami K
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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