I feel bad because the hotel itself is beautiful, but the experience was awful. They gave away the room we had pre-paid for and made us downsize. The parking gates were not working the entire time, taking half an hour to get someone to look at it. The elevator got stuck while I was in it and the walls are paper thin. All of these things added up made for a terrible stay,

Not great for family with small children. Rude uncaring staff. So many issues, never resolved.
Checked in and room was clean, but there was no tub, only a shower. Called front desk and requested a room with a tub. They said they don’t have rooms with tubs, showers only. Our daughter has autism and the different sensation of a shower is frightening and triggering to her, so we thought we’d have to switch hotels, but the hotel had already charged our card and said they would not refund at this point since we’ve checked in. We called back in the am and spoke to a manger who said there were rooms with tubs and while were at the park, they will move us. Great! We spent extra time packing back up and putting everything by the door. When we got back, we were not moved. We had packed all our things, still sitting by the door. So then we had to explain everything again to the front desk person, who had no idea about any of this, who had to talk to more people who eventually after an hour, gave us a new room. No one ever asked if we needed help moving our things. So we went up to new room to see if it was ok. The new room not only had 2 beds, which we had already had a king, but stunk like marijuana and cigarettes and the tub was ADA and had a seat attached to the wall that wouldnt fold up and stay up, and kept falling.. so back to old room. We ended up having to bath her in the pool...

Paid for parking when the gates were never closed and no parking ticket for car ever given. Came home from parks to find the lots were full. Someone was having a house party and it was obvious because the gates weren’t closed at all during the 3 days we were there that neighborhood party guests were parking at the hotel and filling it. When we came in to ask what we were supposed to do, staff told me, with a small child at 1am to “park across the street at target.” We have handicap too and there are only a few of those spaces and they were full. Then asked if we could park at Delta next door we were told we would have to pay an additional $25! Delta and Sheraton are both owned by Marriott and they should have a contract if the gates at Sheraton are broken and lots are full, guests should be able to park there. No apologies, just rude.

Then of course when we got to our room, room keys not working. Called and spoke to a supervising manager the next morning, who could only give us one free buffet breakfast to apologize for all the inconveniences. We had to pay for the other breakfast. Buffet was awful and eggs and French toast were watery and bacon too greasy to eat. So my daughter had to order pancakes, which we had to pay for. So something free turned into more charges.
Very frustrating trip and even thought we spoke to supervisor and manager, no one cared. This happened to be my daughter’s birthday and it was not worth the money to stay there. We’ve stayed down the street at Hyatt Regency and it was a wonderful stay, we will go back there next time and recommend that to friends, family, and clients.
Oh and the toilet took 30 mins for the tank to fill to be able to flush and no one ever came to fix it when we asked multiple times.

No where to buy quick snacks, had to get food delivered or go to target.