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“Very Nice trip”

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Laguna Cliffs Marriott Resort & Spa
Ranked #5 of 12 Hotels in Dana Point
GreenLeadersSilver level
Reviewed 29 November 2017

Had a very nice trip to Dana Point to relax and see family. The outside property and views are five star and will make you want to come back. The rooms were good and kept clean, but could use some updating. There was rust on the bathroom counter tops and some of the tile dated, but overall very good and if they get that updated as well as the parking situation squared away this could be a five star property. It was nice that they had surf boards available for use as part of the resort fees. The staff was friendly and helpful and it was an easy in and out. The location is wonderful and an easy walk down to the Dana Point Harbor where there are shops and restaurants. Our family will come again.

  • Stayed: November 2017, travelled with family
    • Rooms
    • Cleanliness
    • Service
Thank John J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LCMRS, Staff at Laguna Cliffs Marriott Resort & Spa, responded to this reviewResponded 29 November 2017

Thank you for your review. We are delighted to hear that you and your family enjoyed your stay with us. We are happy that you were able to take advantage of our resort amenities however, please allow us to extend our sincere apologies for the unacceptable maintenance of your guestroom. As you can imagine, the upkeep of our guestrooms is of the utmost importance and we have a detailed maintenance program in place to ensure the quality and cleanliness of each guestroom is always of the highest quality. Usually we receive many fine compliments from our guests and we hope you will look upon this as an isolated incident and not the norm. It is our daily intent to ensure each guest’s stay is enjoyable, relaxing and a memorable experience and we regret these shortfalls put a damper on your visit to our resort. We look forward to welcoming you back.

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12 - 16 of 1,429 reviews

Reviewed 27 November 2017 via mobile

Went for a long thanksgiving weekend
Try to book spa appt online before arrival could only book one type, booked a specific massues. When I arrived at the spa told them about booking issues and was told its really not the way to book appt. then was told my massuese was off that day and when i showed the reservation. I got a “told you so”about booking online. Next is the the rooms housekeeping. I was there for three nights never removed my banana peels, used plastic cups, coffee cups can of soda from the mini bar which funny that was charged very promptly Not that In expect them to pick up my clothes but every hotel I stay in usually folds the clothes left out on bed or chair barely got the bed made . Next pool side service... again this is a resort, chairs were great and thats where it ends any pool side service drinks or food you have to get up walk to grab a menu. Then pick up what looks like an emergency fire phone place your order then wait. Now sitting poolside at a resort cocktails should be pretty standard fair not here. This hotel/resort was sad. I have never writen a bad review but after spending $1k for 3 night stay at a resort i had to help myself at needed to share. When informed them at check out i got a sorry to hear that and left
I travel alot and am a Marriot gold elite etc etc. might need to rethink marriot for p
ersonal and all my companies business bookings

Stayed: November 2017, travelled solo
Thank magiurici
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LCMRS, Manager at Laguna Cliffs Marriott Resort & Spa, responded to this reviewResponded 28 November 2017

Thank you for taking the time to share feedback about your experience at Laguna Cliffs Marriott Resort & Spa. We regret having fallen short of your expectations, as well as our own. Our team prides itself on addressing the needs of each guest we encounter to ensure they have a pleasant stay. Your comments will be shared with our team to help us improve upon any shortfalls or inconsistencies. Our Resort is synonymous with providing an exceptional experience for our guests, we certainly hope you'll reconsider giving Laguna Cliffs Marriott Resort & Spa another opportunity in the future to restore your faith.

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Reviewed 19 November 2017 via mobile

The Laguna Cliffs Resort exceeded my expectations immediately. We are only on day 1 but felt compelled to comment. The check-in was BY FAR the most welcoming experience our family has ever received from a hotel. My 3 little girls were given stuffed animals 7 steps in the front door. Every employee from the bell hops to front desk were quick to welcome with big smiles. Tiffany and Thea at the front desk were total pros and did everything to make sure we were set for a great family weekend getaway. The grounds are immaculate, my girls were swimming butterfly in the pool and we played ping pong and pitted on the green and are looking forward to Bocce tomorrow. Both the bar and restaurant look very inviting and the views are so relaxing.
We totally scored with this gem of a Marriott property.

Stayed: November 2017, travelled with family
2  Thank Frazier5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LCMRS, Manager at Laguna Cliffs Marriott Resort & Spa, responded to this reviewResponded 22 November 2017

Thank you for your 5 star review. We are delighted to hear that our staff not only met but exceeded your expectations. We couldn't be happier that your weekend getaway was perfect from the moment you checked in. Thank you for your compliments and we do hope to welcome you back again soon.

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Reviewed 18 November 2017

we came here several times and we enjoy always the good food on the terrasse and the great view from there.
when sitting inside: the air-condition is very cold. The staff is very friendly and helpful.

Stayed: August 2017
Thank Ralf K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 November 2017 via mobile

This hotel/resort is one of my all time favorites. The view from the hotel overlooking the ocean is fabulous.
The grounds feature beautiful flowers and the pools are wonderful. The fireplace inside the lobby offers a great place to relax and watch the fire.

Stayed: February 2017, travelled solo
Thank James C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LCMRS, Manager at Laguna Cliffs Marriott Resort & Spa, responded to this reviewResponded 22 November 2017

Thank you for your 5 star review. We are delighted to hear that we are your favorite resort of all time! Thank you for your wonderful compliments. We cannot wait to welcome you back!

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Additional Information about Laguna Cliffs Marriott Resort & Spa

Address: 25135 Park Lantern, Dana Point, CA 92629-2878
Region: United States > California > Orange County > Dana Point
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Green Hotel in Dana Point
#5 Family Hotel in Dana Point
#5 Business Hotel in Dana Point
#6 Romantic Hotel in Dana Point
Price Range: HK$1,940 - HK$3,458 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Laguna Cliffs Marriott Resort & Spa 4*
Number of rooms: 378
Official Description (provided by the hotel):
Dressed in charming Cape Cod style, Laguna Cliffs Marriott Resort & Spa rests atop the majestic cliffs of the "California Riviera" overlooking the Pacific Ocean and Dana Point Harbor, and is fronted by 42 acres of park, rolling lawn, and radiant gardens laced with bicycle and jogging trails. Take a short walk to the Harbor’s numerous shops, restaurants and ocean activities from our hotel in Dana Point, and to the beautiful sands of the Pacific. Enjoy two ocean-view heated pools or relax in the adjacent whirlpools. Recognized for its excellence in meeting services with a Gold Key Award by Corporate Meetings and Incentives Magazine, the Resort offers 50,000 sq ft of flexible indoor and outdoor function space with state-of-the-art technological capabilities. Our newest addition to our AAA 4-Diamond resort is the 14,000 square foot spa. Enjoy treatments tailored to your own tastes. Our spa facilities, including a sauna and whirlpool, are also available. ... more   less 
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Also Known As:
Laguna Cliffs Marriott Hotel Dana Point
Marriott Laguna Cliffs
Marriott Dana Point
Dana Point Marriott

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