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“Great Views, location and staff.....but a few things drop my rating”

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Laguna Cliffs Marriott Resort & Spa
Ranked #5 of 12 Hotels in Dana Point
GreenLeadersSilver level
Reviewed 23 October 2017

So let me start with all the good things.
This is in a fantastic location in Dana Point with amazing views across the harbor and out to see. We were lucky to have an ocean front room with a patio so the space was excellent. Looked like some of the side views maybe more restricted.
It is an easy walk down to the harbor where there are some good restaurants and just nice to walk around. Also very close to the beach and, if you head the other way, well worth walking up to the Bluff Head Trail which has great views.
The resort itself is very smart with a spacious reception area and a nice bar with, if you sit outside, great views. The restaurant looked nice but with so many others nearby we decided to walk out. We used one of the pools that was really good. Nice temperature and great sun loungers. Didn't go to the gym, as we opted for a long walk instead, but looks good.
Staff are very friendly and helpful.
So here are the points that. for me, let it down.
$37/day for valet parking is ridiculous and there is no option. This is just exploitation and what makes it worse is that when we were leaving I rang down 5 minutes ahead of needing my car. It wasn't there when we arrived and we stood for a couple of minutes before asking where it was only to be told that nobody had gone to get it yet! If you're going to charge Marriott then please offer a first class service. More preferable would be to offer a self park option....I don't need someone to park my car thanks.
$25/day resort fee. What is that for? Apparently internet which, as a platinum member i get for free anyway, and use of the facilities. That's a lot of money for 2 hours by a swimming pool. Marriott, add this into the room rate as you do with every other Marriott I stay in.
Price of Starbucks - I had an Americano, fruit with yogurt and Granola and a banana for the ridiculous amount of $18. I stayed at a Marriott Courtyard outside Boston two weeks ago, had exactly the same breakfast from the Starbucks at the hotel and it cost me $9!!
And lastly the toilet seat in our bathroom didn't fir on straight...small point but for the price it really ought to.
So in summary we loved this hotel for the location, the great views and the staff but I HATE to be ripped off and the parking and resort charge really frustrated me. Marriott, please review these charges.

Room Tip: Pay the extra and have a full sea view with a walk out patio
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  • Stayed: October 2017, travelled as a couple
    • Location
    • Sleep Quality
    • Service
2  Thank David J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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22 - 26 of 1,429 reviews

Reviewed 22 October 2017

I really wanted to like this property. From senior staff to restaurant/bar personnel to concierge to check in to housekeeping to parking, all were personable and helpful. Food and drinks were good, delicious even in several cases. Sheets were luxurious.

However...
There are places that are worn and in need of repair. Some were mechanical issues. Some were a missing drape or holes in another. Dirty couch. Uncomfortable bed (2 different rooms).

For $400+ a night each room, + $37 & tip for parking, $15/day for Internet each room, etc etc - in my book, that just shouldn't be.

The coup de gras was a party and/or wedding not far from our room. There was no getting away from the EXTREMELY LOUD MUSIC. (I'm shouting because that's about what we had to do to be heard in our own room.)

We've been told this section will be renovated soon but honestly, unless they move the tent that appears stationery, I'm unclear what good that will do on that last front.

Will NOT stay here again.

  • Stayed: October 2017, travelled with family
    • Location
    • Rooms
    • Service
Thank TravelBugTennessee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LCMRS, Staff at Laguna Cliffs Marriott Resort & Spa, responded to this reviewResponded 24 October 2017

Thank you for your review and kind comments about our staff. As you can imagine, the upkeep of our guestrooms is of the utmost importance. The property has a detailed maintenance program in place to ensure the quality and cleanliness of each guestroom is always of the highest quality. We do understand that you came during a busy time and we are fortunate to have these busy weekends, we regret though that it wasn't the quiet you were looking for. We appreciate your feedback.

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Reviewed 22 October 2017

rooms good but could use a refresh

pool areas good but could be improved by better in week service/clearer telephone instructions

vue lounge very good and fine location and views .Vue restaurant not so(poor menu and sloppy staff)

room service very good

  • Stayed: October 2017, travelled with family
    • Value
    • Cleanliness
    • Service
Thank Dadtraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 October 2017 via mobile

I stated a lot of Marriott properties. This property has a fantastic location and the rooms facing the ocean all have a partial view with the trees blocking most of the view to the south. The bar scene was very active on a Friday and a Saturday night. The rooms are small but the rooms facing the ocean all have a really have a decent view. The service was reliable and friendly. The facility is within walking distance of the beach, harbor and some local restaurants and shops. We had a very nice stay.

Stayed: October 2017, travelled on business
Thank Snorris57
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LCMRS, Staff at Laguna Cliffs Marriott Resort & Spa, responded to this reviewResponded 24 October 2017

Thank you for your 4-Star review! We are glad that you could experience a variety of things to see and do in and around our hotel. Thank you again for letting us know you enjoyed the service during your stay, we look forward to welcoming you back again soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 October 2017

This is a great bluff top location with beautiful views. Located next to a park with many walking trails. It is a short walk to Doheny Beach and Dana point Harbor. Parking is valet only, $37 per day. It is a very well kept and gorgeous hotel. Unfortunately, everything that you buy there is ridiculously overpriced, such as; bottled water in your room - $6, cocktails - Irish coffee $13, Manhattan up - $18, food - just went offsite because it was waaay cheaper. To their credit, the $25 resort fee (per room, per night) included use of bikes, boogie boards, surfboards, yoga mats, shoe shine service, tennis, and putting greens. We ended up around $300 per night when you included the valet and resort fee. Bring your own booze and eat offsite. If I wasn't there for a special event, I would not have chosen this place to stay because of the extremely high price.

  • Stayed: October 2017, travelled with friends
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank viensEC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Laguna Cliffs Marriott Resort & Spa

Address: 25135 Park Lantern, Dana Point, CA 92629-2878
Region: United States > California > Orange County > Dana Point
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Green Hotel in Dana Point
#5 Family Hotel in Dana Point
#5 Business Hotel in Dana Point
#6 Romantic Hotel in Dana Point
Price Range: HK$1,909 - HK$3,427 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Laguna Cliffs Marriott Resort & Spa 4*
Number of rooms: 378
Official Description (provided by the hotel):
Dressed in charming Cape Cod style, Laguna Cliffs Marriott Resort & Spa rests atop the majestic cliffs of the "California Riviera" overlooking the Pacific Ocean and Dana Point Harbor, and is fronted by 42 acres of park, rolling lawn, and radiant gardens laced with bicycle and jogging trails. Take a short walk to the Harbor’s numerous shops, restaurants and ocean activities from our hotel in Dana Point, and to the beautiful sands of the Pacific. Enjoy two ocean-view heated pools or relax in the adjacent whirlpools. Recognized for its excellence in meeting services with a Gold Key Award by Corporate Meetings and Incentives Magazine, the Resort offers 50,000 sq ft of flexible indoor and outdoor function space with state-of-the-art technological capabilities. Our newest addition to our AAA 4-Diamond resort is the 14,000 square foot spa. Enjoy treatments tailored to your own tastes. Our spa facilities, including a sauna and whirlpool, are also available. ... more   less 
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Also Known As:
Laguna Cliffs Marriott Hotel Dana Point
Marriott Laguna Cliffs
Marriott Dana Point
Dana Point Marriott

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