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Reviewed 25 July 2019 via mobile

There was nine of us, all literally wiped out from a seven hour drive. When we came to check in, Alex at the front desk was so accommodating, with a positive attitude despite having a full occupancy, managed to get us great rooms. To top it off he helped us with our luggage up the stairs to the new tower to get the rooms we wanted. All with a big smile on his face. It’s those kinds of people who make a difference for customers. Kudos Alex and thanks to Crowne Plaza for having such folks onboard

Date of stay: July 2019
Trip type: Travelled with family
2  Thank 3nizare
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Aldo C, Guest Relations Manager at Crowne Plaza Costa Mesa Orange County, an IHG Hotel, responded to this reviewResponded 17 September 2019

Thank you for your stay at the Crowne Plaza in Costa Mesa. We are happy Alex was able to assist you. We hope to see you again.

Warm regards,

Aldo Casanova
Guest Service Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 July 2019

My family and I have been coming here for 4 years and it has always been such a great experience. This hotel has the best customer service and the most friendly/ thoughtful staff like Arturo, Juilo and the entire kitchen/housekeeping and front desk staff. I genuinely recommend this hotel for a relaxing, comfortable, great hotel to go to. Definitely so happy with our experience of staying in this hotel.

Date of stay: June 2019
  • Trip type: Travelled with family
    • Sleep Quality
    • Rooms
    • Service
2  Thank Joscelin A
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Aldo C, Guest Relations Manager at Crowne Plaza Costa Mesa Orange County, an IHG Hotel, responded to this reviewResponded 10 August 2019

Thank you for the recent stay and your continued patronage of the Crowne Plaza in Costa Mesa. We are so happy the entire team continues to welcome you and we look forward to your next visit.

Warm regards,

Aldo Casanova
Guest Service Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 July 2019 via mobile

I checked into the hotel and really appreciated the professional and kind help I got from Javier. I like the hotel, and the staff is pro. The pool and the room were very nice. I did not use the restaurant. Thank you.

Date of stay: July 2019
Trip type: Travelled with family
2  Thank greggwhotravels
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Aldo C, Guest Relations Manager at Crowne Plaza Costa Mesa Orange County, an IHG Hotel, responded to this reviewResponded 10 August 2019

Thank you for the recent stay at the Crowne Plaza in Costa Mesa. We are very happy to hear Javier helped you kindly. We hope to see you again.

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Reviewed 24 June 2019 via mobile

A friend and I stayed for two nights in adjoining rooms. The rooms were clean and used white bedspreads, always a
good sign that the sheets might also be clean. The bed was quite comfortable. Those were the good points.

Now to the negatives: we came back to the hotel after shopping, hoping to nap before getting ready for dinner. There was very loud banging overhead, sounding like a large hammer hitting metal.. I asked about the noise at the front desk, and the answer was “oh that’s construction.
they are working on the plumbing and the sound reverberates through the hotel”. It was impossible to rest with loud noise going on. We had headaches and our dinner was not fun.
The door to the room felt as if it was made of lead. I had to use both hands to pull it open and never managed to get out of the door opening without it slamming into me.

The dining room was cold, barn like, uninviting, really quite ugly. I tried to eat breakfast at 8 am there the first day. I was not shown to a table so just sat down at one. I got up 3 times trying to find a wait person to help me. Finally I chased down a waitress and said I wanted an egg. Worrying about the time, I suggested that the waitress just take get one egg from the buffet for me. She said I needed a fresh egg and eventually brought one, disappearing immediately afterwards. It didn’t take me long to eat the egg. Got up to hunt for someone to pay. Nobody in sight. Again, I waited, standing in the middle of the empty room, eyes on the kitchen door. At last the waitress came out and I told her I wanted to pay. She looked at me sadly and said “complement”. I felt very sorry for her. She may have been the only wait person working at the time.

There was 2 things missing from the room. One was soap. I got one tiny bar of soap the entire two days. Annoying.
The other was a comfortable chair. The only chair was a straight desk chair.

My stay was very unpleasant, no way worth worth the price I paid.

Date of stay: June 2019
Trip type: Travelled with friends
3  Thank Elizabeth Y
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Aldo C, Guest Relations Manager at Crowne Plaza Costa Mesa Orange County, an IHG Hotel, responded to this reviewResponded 2 July 2019

Dear Skeeter32,

Thank you very much for the recent stay and vital feedback shared. I am extremely sorry to hear of the very challenging visit you had. We are currently almost completely done with construction and any noise. Since your visit we have also passed this information to our restaurant manager as a training opportunity for our staff.

We hope to have another opportunity to host you so that you may see this last stay was an exception.

Warm regards,

Aldo Casanova
Guest Service Manager

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Reviewed 22 June 2019 via mobile

Crowne Plaza is a very good hotel close to the main roads and the huge South Coast Plaza shopping mall. Very clean and spacious rooms, very good bed and a perfect bathroom. Furthermore a small but well equipped fitness center and a delicious breakfast. Stayed there for 5 nights and would do it again if in the neighborhood.

Date of stay: June 2019
Trip type: Travelled on business
2  Thank Piet005
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Aldo C, Guest Relations Manager at Crowne Plaza Costa Mesa Orange County, an IHG Hotel, responded to this reviewResponded 23 June 2019

Thank you for the recent stay and vital feedback provided. We are happy you enjoyed your time with us and the central location. We look forward to seeing you again.

Warm regards,

Aldo Casanova
Guest Service Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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