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Reviewed 2 January 2021

Our family had an incredible time at the Park Hyatt Niseko, first time in Hokkaido on our ski trip with the kids and they learned how to ski! Luxury hotel with great guest service, everything was catered to our needs like the ski valet and in room onsen. Extremely memorable experience thank you Park Hyatt

Date of stay: December 2020
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Review collected in partnership with Hyatt Hotels
Thank davidkoo2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Paul Wright, General Manager at Park Hyatt Niseko Hanazono, responded to this reviewResponded 6 January 2021

Dear Mr Koo

I would like to take this opportunity to sincerely thank you for taking the time to share this wonderful feedback on Trip Advisor, it certainly means a lot to us. It is so wonderful to learn that your children were able to learn how to ski during your time with us! We are absolutely delighted to hear you had such a memorable experience staying with us.

We certainly hope that we have the opportunity to welcome you back in the future. If I can be of any assistance whatsoever, please do not hesitate to reach out to me.

Wishing you all the best for 2021!

Paul Wright ポール ライト
General Manager 総支配人

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 December 2020

At last! A full service ski hotel. World class experience. World class facilities. Exemplary staff. Onsen was disappointingly small without an outdoors. Also no balconies or opening windows in otherwise excellent accommodation. Unruly children could be policed better, but the staff provided exceptional, personalised service throughout.

Date of stay: December 2020
    • Value
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    • Service
Review collected in partnership with Hyatt Hotels
2  Thank MCMLXIII
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Paul Wright, General Manager at Park Hyatt Niseko Hanazono, responded to this reviewResponded 31 December 2020

Dear MCMLXIII

Greetings from Park Hyatt Niseko Hanazono.

Thank you for choosing our hotel for your recent visit to Niseko and for taking the time for this review.

I was thrilled to read that you found the overall experience "World Class" and that the service was personalised and exceptional. I have also duly noted your comment regarding the policing of children, and the Onsen facilities. Whilst providing an outdoor Onsen may not be something that can be changed in the immediate future, the hotel will evolve its facilities in the future and so having this feedback is most valuable to us.

We truly look forward to an opportunity to welcome you back and may I wish you all the very best for 2021.

Sincerely from Niseko,

Paul Wright
General Manager

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Reviewed 26 December 2020

We had a wonderful experience as a family staying at the Park Hyatt. The staff and facilities were brilliant. Everyone was so friendly, helpful and wanting to ensure our stay was incredible. I couldn't recommend this hotel highly enough

Date of stay: December 2020
    • Value
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Review collected in partnership with Hyatt Hotels
Thank mthunter75
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Paul Wright, General Manager at Park Hyatt Niseko Hanazono, responded to this reviewResponded 29 December 2020

Dear Mr Hunter

I would like to take this opportunity to sincerely thank you for taking the time to share this wonderful feedback on Trip Advisor, it certainly means a lot to us. We are absolutely delighted to hear you had such an enjoyable stay with us, and that we were able to make this festive season a special one for you as a family.

We certainly hope that we have the opportunity to welcome you back in the future. If I can be of any assistance whatsoever, please do not hesitate to reach out to me.

Festive Regards

Paul Wright ポール ライト
General Manager 総支配人

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Reviewed 27 November 2020

Hotel is modern, spacious and comfortable. Facilities are all wonderful and the staff are especially excellent. They go out of their way to meet your requests and expectations. Will definitely stay here again.

Date of stay: November 2020
    • Value
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Review collected in partnership with Hyatt Hotels
Thank duncanmanser
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Patrick Schori, General Manager at Park Hyatt Niseko Hanazono, responded to this reviewResponded 8 December 2020

Dear duncanmanser,


Greetings from Park Hyatt Niseko Hanazono.

Thank you for choosing our Hotel as your residence during your recent visit to Niseko and for taking the time for this review.
I do trust your visit has been an overall memorable experience and you had the opportunity to relax and enjoy with us.

We cannot wait for the current situation to settle down and to re-open all of our facilities and services to our guests.
At all of our restaurants, we provide carefully curated menu by our international chefs using the finest local products also.

We truly look forward to an opportunity to welcoming you back on your next visit.


Sincerely from Niseko,


Patrick Schori
General Manager
Park Hyatt Niseko Hanazono

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Reviewed 15 September 2020

Stayed for 2 nights on the residence side during the summer holidays with my family. Although it was my first visit to the hotel (and Niseko), it has become one of my favourites. As a large part of the staff were non-Japanese throughout the hotel, communication was usually easier and likely to be more detailed in English.

We arrived at around 15.00 when the check-in was smooth enough regardless of the number of guests on the day. We entered from the hotel entrance as we did not know where the entrance for the residence was, but the staff was kind enough to move our car to the residence side for us.

We stayed in a one-bedroom residence and loved the private 'onsen' in the room. I did not use the shared onsen and spa, but I would like to try it next time as I heard the water source is different for the private and shared onsen.

The good thing about the room amenities for me was that the size of slippers/nightwear etc. was relatively large. As I am rather tall and large for a Japanese, it is not very common to find somewhere with amenities large enough to fit me perfectly. As a gender equalist, however, I needed to question the necessity of distinguishing toothbrushes and razors for men and women.

The downside of the room was the inconvenient location of power sources. Although the dining table was the only table or desk (except for the kitchen counter), power sockets were only available at the sofa or by the window close to the floor. Since I wanted to retouch some photos on my laptop, I asked on the phone if a power extension was available or if there was any other power source closer to the table, but the answer was no. I believe this is something that can be improved.

Also, the water pressure of the shower was on the weaker side for a nice hotel in Japan.

Another thing I did not like was that the quality of housekeeping varied significantly through the stay. Some noticeable dust and somebody's hair was found on the first day, while rubbish bins were not emptied during the daytime housekeeping and the towels were not checked in the evening service on the second day.

Nevertheless, people were overall very lovely, and especially Sebastian in the lobby lounge made our experience very satisfying. There was a minor mistake during breakfast, but the way of recovery was more than perfect.

The dinner we had at Molière Montagne was quite enjoyable too. The French restaurant made full use of fresh Hokkaido products to serve in its own unique style, so the whole course was full of surprise.

I pretty much enjoyed the whole stay at Park Hyatt Niseko. I would recommend this place to anyone visiting Hokkaido, looking for a getaway from the city, or even longing to experience an English-speaking environment in Japan. Of course, skiing will be the primary purpose of stay during winter.

I really hope to come back to Niseko again very soon.

Date of stay: August 2020
    • Sleep Quality
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    • Service
Thank kotaumeda
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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