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6 - 11 of 22 reviews
Reviewed 11 February 2020

so this brand new hotel is ski in/out but in niseko village, which connects to hirafu via ski lifts but by road is 15 mins away and the bus shuttle is very infrequent, and taxis limited. We hired a car from airport, which was great as it allowed us to visit lots of less touristy, and way cheaper restaurants but helpful if you have experience driving on snow...

the accomodation is excellent - very well appointed rooms. we had a 3 bedroom apartment, and every amenity was present. clean, nice and new. ski valet was lovely - just drop your skis and boots there each night. front desk staff exceptional.
as many have said breakfast is disappointing. They need to improve this. We did have one dinner at their restaurant, but it was very expensive. Far better to taxi to local restaurants in niseko village, niseko town, annupari or hirafu... some will provide a free pick up service if you ask.

Would stay here again if they keep the prices at the luxury escape deal....but otherwise would think again...there are so many new accomodation options available now....

Date of stay: February 2020
    • Location
    • Cleanliness
    • Service
2  Thank spiritof66
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 6 February 2020

We were absolutely thrilled with our stay at Hinode Hills. This is TRUE ski in, ski out. Only a few steps from the exit from the ski valet to the magic carpet that takes you to lifts and gondola. Zen and his staff in the dining and bar are welcoming and everything we ate for lunches and dinners was exceptional. Breakfast was limited choices and for the love of god get a second toaster.But I am being picky now. Great menu choices and all fresh local produce used was delicious.If you love a cocktail let Zen make you some of his specialties (I was tempted to take him home with me)
We had 2 x 1 br suites for us and the kids next to each other. They were beautifully furnished and left nothing wanting. We noticed the safe was not anchored to anything so could be picked up and taken away so I think this needs to be addressed. All staff were friendly and efficient.
I want to give a big shoutout to the ski valet staff and ski hire centre in the resort.
They were great for suggestions and recommendations. Always had a laugh and even had our warm slippers ready when we returned in our ski boots. Fraser, Jayden and Madelin are a true asset to Hinode Hills and we looked forward to seeing them each day. Big thanks to Jayden who went above and beyond organising a transfer to hospital when our youngest needed an x-ray, it was done quickly and efficiently.
Overall we had a wonderful stay and I would not hesitate to recommend Hinode Hills. Take a trip into Niseko Village on a Thursday night for the traditional drumming and dinner at Two Sticks.

Date of stay: January 2020
    • Sleep Quality
    • Cleanliness
    • Service
Thank O2109PKmelaniec
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 28 January 2020

We booked the hotel via Luxury Escape. It did not disappoint us. The apartment was made with such high standard and very spacious! For our family of four we chose the 2 bedroom style apartment which gave us lots of space to move around. The facilities within the room is also prepared well with fully fitted kitchen, dishwasher and washing machine (perfect when you are staying for a long period). We stayed for 5 nights and made quite a good use of our kitchen (which is super handy since there are not that many options for food nearby the hotel).

As we stayed there for the snow, the hotel was a perfect base. It is connected to the main meeting area via a magic carpet which is super handy in the morning, and you can also ski down to the hotel from the mountain. We hired our gear from the hotel (which is part of the Niseko Village service) as we had 50% discount for ski/snowboard hire as part of our reservation and we were pretty happy with the quality of the things we hired (snowboard was 2018 model). We also purchased our pass and book the kids class through the activity centre of the hotel.

Breakfast was so so with not much selections. we had to choose either omelette, American breakfast (bacon, eggs and bit of sausage), pancake, ham and sausage or Salmon Rice. Hot chocolate is charged at extra ¥800 and there is also surcharge for cappuccino or lattes etc. When we ordered salmon and rice they did not look freshly cooked which was rather disappointing.

Transport is a bit tricky as the hotel is in quite an isolated area. We had to catch shuttle to go to Hirafu (where shops and restaurants are located) and the frequency of the shuttle was a bit of an issue. And be mindful that you should book for the shuttle to take you to the hotel early as we found out when we arrived in the airport.

Overall it was a pleasant stay. The only thing we do note is that since the hotel crew were mainly non Japanese it did lack the Japanese charm and hospitality which we did miss from our stay.

Date of stay: January 2020
Trip type: Travelled with family
2  Thank cecaque
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 28 January 2020

We (2 adults, 3 Children) stayed in the 2 bedroom apartment for 7 nights.
Overall, we enjoyed the stay. It could be improved easily by a better breakfast offering.

Pros:
-Rooms and furnishings are spacious, and top quality.
-Housekeeping efficient
-Ski valet stores your skis downstairs
-Ski rental (downstairs) is convenient. Prices higher than Hirafu, but we had a discount voucher.
-Genuine ski-in ski-out, if you have the Niseko Village lift pass or all mountain pass
-Range of onsens from the indoors one downstairs, to complimentary use of the Green Leaf or Hilton outdoor onsens
-Staff are friendly, helpful and engaging
-Wifi is quick
-Modern smart TV offering Netflix logins, and youtube

Cons:
-The breakfast buffet, is not worthy of a 5 star hotel/apartment. You are given a choice of a hot breakfast (eggs/bacon/sausages or Japanese salmon breakfast), and the buffet. The eggs/bacon are fine. The Japanese breakfast Salmon was consistently dry and overcooked and full of bones. The buffet was very limited with limp pastry, muffins, cut up pieces of fruit, some dried up pieces of ham, toast and cheese. Juice was available. This would be fine in a 3 star hotel, but not a 5 star establishment. The feeling I got was that the hotel resourced the breakfast offering to a budget. It felt cheap. This can be improved quickly.
-The location of the hotel means that have to plan your trips to Hirafu for dinners via the shuttle bus, or face a limited offering 5-10 minutes walk away. There are restaurants in nearby Green Leaf or Hilton, but these are extremely expensive.
-The all mountain pass (required to access ski in - ski out) is expensive versus the Grand Hirafu pass. For beginner skiers, it meant that it was more worthwhile catching a shuttle to Hirafu to ski there, as there was more range of runs and cheaper. This impacted the ski-in ski-out offering. Not really a big con as it is a choice for each guest to make.
-The hotel safe is not bolted in! One can easily carry the safe away. Management needs to fix this asap.
-There is no fitness/gym room

Date of stay: January 2020
    • Location
    • Cleanliness
    • Service
5  Thank LithiumHydride
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 24 January 2020 via mobile

This was our first trip to Niseko so we didn’t have anything to compare with and booked through Luxury Escapes months ago so hard to tell what the actual price point is.
Having said that of the three hotels we visited in Niseko Village - Green Leaf, Hilton and Hinode Hills this was by far the nicest.
A bit smaller and quieter so perfect for families with very helpful and friendly staff. Super easy to manage ski hire, lessons and lift tickets.
Reasonable if not extensive breakfast and standard dining options in the Carvery.
Shuttle bus runs into Hirafu at least twice per hour during the busy season.
We stayed in a 2 bedroom apartment which was great for a family of 5. Well appointed kitchen, nice amenities with TVs, microwave, washer/dryer etc.
They also run a grocery delivery service which was useful and have an Onsen, as well as free use of the Green Leaf Onsen and the Hilton Onsen.
The ski-in ski-out was the main reason we booked here and that was perfect. Magic Carpet outside the ski valet takes you straight to slopes with zero effort.
Having said all that, you are NOT in Hirafu so if your goal is dining out and clubbing each night then this is definitely not the place to stay. For families with small children who want an easy, pretty luxurious apartment this is the way to go. We would absolutely return.

Date of stay: January 2020
Trip type: Travelled with family
2  Thank L2659AWchrism
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
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