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All reviews bruno mars plunge pool lobster martini bar the grill sports bar room service black coffee chez isabelle beachfront honeymoon rooftop terrace main pool swim up suite non ec club restaurant food truck language barrier
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Reviewed 30 May 2018 via mobile

We have been to both Excellence resorts in Mexico many times but El Carmen is now our favourite. We have the honeymoon club ocean front swim up and you could not ask for a more super room. The service is very good and the food is excellent ( never had any problems which I've had in other 5 star hotels). It's a relaxing holiday but there are activities if you want to be more active . This year the coffee shop opened at 7am which was great for morning cappuccinos and delicious pastries . The choice of restaurants is great but my favourite is Chez Isabelle . Room service is excellent too. We have just booked our third visit and can't wait. If you have booked this hotel in my opinion you will have a wonderful holiday . Enjoy.

Stayed: April 2018, travelled as a couple
7  Thank Sue B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 May 2018 via mobile

This resort is wonderful if you are looking for an all inclusive where you just want o relax and not be bothered. There were a few games at the pool and some light music but other than that, it’s a very relaxed resort geared toward you and your spouse just relaxing together. Weather was perfect with a breeze the whole time and this resort is almost on the beach so the breeze is welcome. The beach did have large amounts of seaweed and we were told this happens 5-7 months out of the year but you can still swim. Highly recommend a swim up suite.
Overall the staff wasn’t as friendly and hospitable as workers at all inclusive resorts in Cabo, but it’s understandable given how must are not anticipating or working for tips. Some of the workers have a hard time with English and Spanish. The evening theater shows were fun. Restaurant food was above average but not excellent. Our favorite overall was basmati or lobster house. You need to plan your day accordingly especially when you leave for the airport because there are no restaurants open from 11-12. Also a restaurant is closed each night and you do not know which one it will be until the night before. The concierge told us they don’t even get a schedule so it’s a bit of a gamble; don’t put off going somewhere you really want to try if it’s open.
The best people we found In the resort are as follows - make sure you search them out by name. They will make your stay 1000 times more enjoyable!
Elizabeth at the cielo bar; she is absolutely awesome as a pool side server and went over and beyond to take care of us.
Sergio at the sol bar was a riot. He makes some of the best most creative shots. Make sure you ask him for a gas station shot!!
Gonzalez was our bellman and he was incredibly helpful getting us accustomed to the resort and explaining it everything.
Natividad works at the Magna restaurant in the evenings. She was the best waitress we had. She was super attentive and funny. Made our night!

Stayed: May 2018, travelled as a couple
2  Thank Tyler S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 May 2018 via mobile

My mother and I stayed at excellence and had a great time. The facility was beautiful and the staff was nice. Luis Miguel was our favorite! He was very friendly and informative. Thanks to him, we went on 2 fun-filled excursions! I would highly recommend staying at the excellence resort.

Stayed: May 2018, travelled with friends
Thank rebeccadiggs23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 May 2018

The overall visit was quite good although the sea weed sorta disappoints. They work quite hard trying to keep up with removal and make the beach accessible but it's an overwhelming task. "Don't fool with mother nature!" That said, the rooms were nice with plenty of room, nice balcony and hot tub in a secluded corner where you can see out to the courtyard. Service was very good as well, especially the reception station outside when you first arrive. They take your bags and immediately offer you champagne! Thanks much to Miguel who escorted us to our room and provided a very good guided tour, pointing out the restaurants, bar locations, spa, and other amenities along the walk to our room. He also was our bellman for departure and was right on time and made sure we caught the correct transportation to the airport!

Overall, a great time!

Room Tip: There is a difference between Ocean View and Beach Front! Make sure you know the difference if it matters to you.
  • Stayed: May 2018, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
1  Thank clintonnull
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 May 2018

Stayed 26/4/2018 for 2 weeks room 4006 swim up suite amazing loved just lazing around. Pool area entertainment was really good . Loved the synchronised swimming, the whole team work so hard day & night to ensure you have a fantastic time . Jovanny , Dianna & all the team always there to literally entertain you . Martini bar the standout person was for us Aurelio "Happy We " was his favourite greeting . This is the perfect place for a drink. We loved the whole resort and all the staff were very pleasant & friendly. I can honestly say none of this was fake. I saw staff singing as they were working. Our special thanks has to be for Dominicana guest relations manager. We cannot thank her enough for all that she did for us. Arranging a meal ,balloons, champagne & birthday cake for my husband who was so embarrassed when the staff at Magna came out with the cake singing happy birthday to him. Dominicana did so much for us she really went above & beyond as far as we were concerned. The grill restaurant Edwin was really attentative and made our visits really enjoyable .

Stayed: April 2018, travelled as a couple
2  Thank lasbryce
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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