Not long ago, my wife and I spent two nights at this hotel. Prior to our arrival I was very positively impressed by the good service provided during the room booking process, and while arranging some taxi transfers to and from Torrelavega, and to the Altamira caves museum..
Our room, located on the top floor, had some unusual arrangement due to the sloped roof, it was also fitted with a Jacuzzi which we did not use, but we certainly enjoyed the double-sink in the bathroom, and the very quiet location of the hotel. If you stay here, also on the top floor, you will most likely hear some unusual sounds. Nothing to worry about, it would be some pigeons walking around.
Santillana del Mar is a small village and even though the hotel is located at the edge of town, everything is easy to reach in a few minutes walk. By the way, if you arrive by bus, the stop is just a few steps away from the hotel door.
All our requests for services and information were gladly and promptly met. I must add that the restaurant recommendations we received from the personnel turned out to be just great. The satisfaction to cost ratio this hotel provides is for sure hard to beat.
There are more luxurious accommodations in Santillana, but I doubt there could be any place friendlier or more accommodating to the traveler needs.More