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1 - 6 of 57 reviews
Reviewed 25 September 2017

I stayed in a triple room which gave me bed bug bites, total 11 bites on my face and neck before I realised and got out of the place. As bed bugs come out after lights off, I found more than 15 bugs, and nymphs. Many of the bugs contained stale blood, indicating they have been around for lengthy period of time. The fact that the bugs crawled around edge of wall electrical socket, making it seem very likely the bugs living inside walls and crevices and are not limited to one room, rather an endemic issue to the entire hotel. Many parts of the hotel get no sunlight at all, something which is common in many bed bug infestations.

Also note the interior room walls are not as sturdy as the outside and sound easily transmits to next room. Something couples should consider in their booking.

While this place has what some think as ‘rustic charm’, with various old objects, it does not mask the fact of its poor hygiene standards (room smell of body odour). So prospective guests are advised to consider carefully before making choice, as most hotels in the old town Santillana del Mar is of similar vintage and offer at least as much charm, and due to the tiny size of the old own no hotel is far from anything.

Room Tip: Bed bug issue. AVOID.
  • Stayed: September 2017, travelled solo
    • Value
    • Rooms
    • Service
1  Thank bellemonde
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 September 2017 via mobile

While it's location is excellent I cannot say the same about the owner. He acted inappropriately towards me and made me feel uncomfortable as a lone female traveller and I witnessed inappropriate behaviour to other woman also. It's a fine place to stay but don't put up with his behaviour if you don't like it.

Stayed: September 2017, travelled solo
3  Thank AnnaJ5760
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 October 2016 via mobile

Best staff, super friendly. We got a mini tour around the hotel and there is so much history in one building ! Didn't need to visit a museum to get a taste of the place. The rooms where amazing and spacious, and the garden is well looked after. Such a beautiful hotel, definitely recommend!

Stayed: October 2016, travelled with friends
Thank Carissa L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 August 2015

From the first moment that I put my hand on the door handle, I had a feeling that this was a special place. It truly was like entering into private mansion with eccentric owners.

The building looks as if it had been renovated a couple of years back, but the restoration was not intrusive - the old character of the building had been respected and exuded a welcoming air of tranquillity - and of an individualism hard to find these days in most places offering accommodation.

Presided over by the jovial, erudite Jorge who seemed to be a sort of cross between Brian Blessed and Captain Pugwash, the reception area led onto a corridor that was decorated, or rather populated, by old cabinets, paintings bookcases, etc. with little nooks for seating areas and the breakfast area.

Ascending the wooden staircase to our room, a very romantic attic with wonderful views and a huge bathroom, were yet more knick-knacks, books, statues, paintings, clocks, copper pans... I coud go on, but the effect really needs to be seen to be appreciated in all its glory.

Even better - there was no TV in the room or anywhere in the public areas of the building. Neither was there a Coca Cola machine or any other indication that the 21st century had arrived Total tranquillity reigned.

This is the sort of place to go in the off-season to read, relax, write, and for a few days disconnect from the modern world, but take your own towels. Bath towels are €2 per towel per stay extra (yet anther eccentricity).

Congratualtions to Jorge and his brother for their Albergue Solar de Hidalgos. A truly unique experience!

Room Tip: Ask for the attic.
  • Stayed: July 2015, travelled with family
    • Location
    • Cleanliness
    • Service
1  Thank UnRociero
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 July 2014 via mobile

I really liked this place with its old time charm, thick roof beams and historic (and somewhat cluttered) charm. Really nice staff although the breakfast and the bedding could benefit from a face lift, but a part from that I see no reason to spend your money on any of the more up scale accommodations in the area.

Stayed: July 2014
Thank Claes80
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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