Our planned shark diving adventure was cancelled four days ahead as the company stated there were not enough sharks in the bay.
As an alternative, they offered us to go with a company they recommend to do shark diving in Gansbaai. They had even already checked space and shark availability and would rebook us if we had wanted to.
We felt they acted very honestly and customer friendly towards us and that sure speaks books about a business.
We finally decided not to go to Gansbaai as we explicitely chose African Eco Charters because of the scuba and the smaller groups.
So too bad - no sharks for us, maybe another time.
Five star rating for the customer service of African Eco Charters.
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