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Reviewed 19 August 2021

Our stay at the Mövenpick Nabatean Castle was unforgettable.
We were extremely well treated since the moment we arrived, until the moment we left! Thank you very much. The hotel is beautiful and the location is awesome.
Let me start saying that we are thankful to all the personnel, without exceptions. Although it may seem unfair to the people not mentioned here, please don’t consider it that way. But there are at least 3 persons to whom I would like to give my praise.
My first praise is to the person who read my message sent on 04/08/2021. The message was:
“For our stay, we would prefer a room in one of the upper floors, if possible with a balcony.
We would really love to have sunset view, if possible, within our booked rate, of course.”
Unfortunately, I don’t know the name of the person who received my message, but I want to say my most sincere thank you, because he or she gave us exactly everything I asked for (room 603), and made our stay absolutely marvellous. Thank you, thank you and thank you.
My second praise goes to Mr. Ibrahim, who took care of our breakfasts in a kind and special way. My friend, you made our breakfasts unforgettable, with your care, joy, friendliness and imagination, making sure we did not eat the same thing 6 times. And by preparing something special on the morning we left. You won a place in our hearts and we want to thank you so much for everything.
My third praise goes to Mr. Khalid, who in a similar way, ensured our dinners were different every night, even when the menu was the same.
My fourth praise goes to all personnel, because excellent results do not come from one person alone, but from a team of persons.
Last but not least, praise to the Management for taking care of the cats. We loved to have them around us during the dinners. They did not bother us, and despite of the warnings, they gave us a lot of joy and happiness. But this is because we are cat lovers, of course. Blessed all who support animals! They will support you by making sure no rats will live around...
If we come back to Jordan, we will not miss staying with you again.
Thank you for making our stay unforgettable!

Date of stay: August 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank PauloBaptista
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Armin Weller, Owner at Movenpick Nabatean Castle Hotel, responded to this reviewResponded 19 August 2021

Dear PauloBaptista,

A big thank you for your perfect rating and detailed review.

The team of Movenpick Nabatean Castle Hotel is very delighted that our staff were accommodating and were able to provide you excellent service all through out your stay. Rest assured that your comments have been passed on to the team specially the ones you mentioned. We always aim to provide great service to our valued guests and we are happy that you appreciate the things the team did while you were with us.

We hope you had a wonderful tour in Petra and around Jordan as well. We wish to welcome you again in the future.



Best and kind regards,

Armin Weller
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 August 2021

Neat & clean superior room with full equipped bathroom, comfortable bed, helpful staff starting from receptionist Mr. Ahamd Qtaish & Mr. Ahmad Nawafleh, ending with polite waiter Mr. Zaid Al Rafayyah, our stay was very relaxing after hard time in corona, will go there again soon !

Room tip: room has a nice view on the mountains of petra
Date of stay: August 2021
    • Location
    • Rooms
    • Service
Thank RashaN5
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Armin Weller, Owner at Movenpick Nabatean Castle Hotel, responded to this reviewResponded 11 August 2021

Dear RashaN5,

Thank you for your superb review.

The team of Movenpick Nabatean Castle is delighted to know that you had comfortable stay at the hotel. our staff were friendly and polite, and we were able to give you excellent service. We wish you had a great time visiting Petra as well.

We hope to welcome you again in the near future.

Sincerely,

Armin Weller
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 July 2021 via mobile

Everything was great in this Hotel. The staff are very helpful and welcoming, the rooms are clean, the view is beautiful, the food is great, the service was beyond excellent and the location is very close to Petra’s visitors center. We had a luxurious stay while also feeling at home. We are grateful the most to Mr. Mohammad Nawafla for his professionalism and kindness. Mr. Khaled El Hamadi made sure our food experience and ambiance were memorable and perfect. Thank you for offering us with maximum satisfaction.

Date of stay: June 2021
Trip type: Travelled with family
Thank jinanj2014
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Armin Weller, Owner at Movenpick Nabatean Castle Hotel, responded to this reviewResponded 18 July 2021

Dear jinanj2014,

A big thank you for your magnificent review and rating.

The team is delighted to know that our staff were friendly and welcoming, the rooms were clean, you enjoyed the superb view over valleys of Petra, the food served was great, and we were able to offer you excellent service.

We are glad you had a memorable stay at Movenpick Nabatean Castle Hotel. We hope you had a wonderful trip to the Red-Rose City of Petra as well.

The team wishes to welcome you again in the near future.

Best regards,

Armin Weller
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 June 2021

Sitting above Petra the hotel has the most magnificent views, and takes advantage of this with a magnificent traditional bbq and Bedouin tent dinner. AMAZING AMAZING AMAZING. The staff were particularly kind navigating us through gorgeous cuisine and sharing insights into getting the most out of Petra including helping us find the mountain entrance and introducing us to mountain bbq picnic and friends. We are so grateful to everyone for helping us experience Petra in such a lovely way as well as getting to know some amazing locals. And of course, wonderfully respectful of a Covid safe environment. Thank you so much everyone!

Date of stay: June 2021
    • Location
    • Rooms
    • Service
Thank nicolamK7350UJ
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Armin Weller, Owner at Movenpick Nabatean Castle Hotel, responded to this reviewResponded 19 June 2021

Dear nicolamK7350UJ,

Thank you so much for giving us an excellent review and rating.

The team is glad to know that you enjoyed your stay at Movenpick Nabatean Castle Hotel and we exceeded your expectations, and you had a wonderful experience in Petra.

We hope to welcome you again in the future.

Best regards,

Armin Weller
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 May 2021

Road trip to Petra, we saw the hotel opened and want to check out the view and grab a bit to eat. How much we got surprised they have this cool tent out back where they do dinner and me and my friends ended up staying the whole evening. We took the chance and joined eating the Zarb they suggested and it was amazing. We all loved it, even my friends who live in Amman said it was super. Next time if I travel to Jordan again for diving and hiking i will sure stay there.

Room tip: The backyard is so tranquil and has a little pine forest with birds and all. I think choose a room facing into the valley for sure
Date of stay: May 2021
    • Location
    • Service
1  Thank haroldk491
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Armin Weller, Owner at Movenpick Nabatean Castle Hotel, responded to this reviewResponded 16 May 2021

Dear haroldk491,

Thank you for your great review. The team is glad to know that you enjoyed and loved your Zarb during dinner at our Al Khaimah Bedouin Tent with the stunning view.

We hope you had a marvelous time in Petra as well and we wish to welcome you again in the future.

Best regards,

Armin Weller
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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