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9 - 14 of 1,655 reviews
Reviewed 3 May 2022 via mobile

Nice location and great service. Chef Walid and the team went out of their way to provide ambience in a tent and bin fire on top of Petra hill. Housekeeping and receptionist staff are also amazing. Few minutes from Petra walk and centrally located

Date of stay: May 2022
Trip type: Travelled with family
Thank Vjraggs
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Saleh Farajat, Other at Petra Marriott Hotel, responded to this reviewResponded 4 May 2022

Dear Guest,
Thank you for taking the time to share your experience with us. We are thrilled to know that your stay with us has met your expectations, and I would like to assure you that your kind words has been shared with the team.
We look forward to welcoming you back in the near future.
Sincerely,
Mahmoud Farajat,
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 April 2022 via mobile

Petra Marriott, thank you for the space away from the chaos, noise, traffic and the crazy schedules to the serenity, calmness and elegant hospitality, super stylish and comfortable rooms and great food. Best of all is the team that welcomes and treats guests as if they are guests in their homes, the true Jordanian hospitality topped with Marriott’s elegance. This place is a gem in Petra!
Compliments to a great manager Mahmoud Atallah Farajat and Chef Firas, proud to see a great lady in the F&B department Israa and a special thank you to all the team. Always feeling at home amongst friends in this lovely place.

Date of stay: April 2022
Trip type: Travelled on business
Thank Rana N
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Mahmoud Farajat, Other at Petra Marriott Hotel, responded to this reviewResponded 1 May 2022


Dear Guest,
Thank you for your time in sharing your recent experience with us.
I am glad to know you have noticed the level of service the team has provided to ensure you have an unforgettable experience. I have shared your comments back to the team and they are proud to have exceeded your expectations.
We look forward welcoming you back again soon!
Sincerely,

Mahmoud Farajat,
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 April 2022

The customer service was excellent. We really felt like all of the staff was incredibly helpful and took our time with whatever needs we had at the hotel. The hotel staff was incredibly kind. We had issues with our flight and needed to change flights and the front desk helped us because we did not speak Arabic. The front staff stayed on the telephone for an hour! Just to make sure we could change our flight. That is awesome customer service. The manager is top notch. They exceeded our expectations on every level. I wanted to especially thank the front desk for their help. From check in to check out they provided the best service. What ever we asked they provided more then what we expected. As a Titanium Bonvoy Member they upgraded us and breakfast was great every morning. Thank you again Petra Marriott! We had a great time in Petra! Go go go!

Room tip: Go to the steam room!
Date of stay: March 2022
    • Value
    • Sleep Quality
    • Service
Thank Peter H
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Mahmoud Farajat, Other at Petra Marriott Hotel, responded to this reviewResponded 20 April 2022

Dear Guest,
Thank you for your time in sharing your recent experience with us.
I am glad to know you have noticed the level of service the team has provided to ensure you have an unforgettable experience. I have shared your comments back to the team and they are proud to have exceeded your expectations.
We look forward welcoming you back again soon!
Sincerely,

Mahmoud Farajat,
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 April 2022

A nice hotel with great views and hospitable staff. Delicious meals, excellent chef and quality of products used for cooking.
One should stay more time there to enjoy fully the property: plan at least 3 nights there.

Room tip: excellent place for a good rest
Date of stay: April 2022
    • Location
    • Sleep Quality
    • Service
1  Thank Jaroslaw S
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Mahmoud Farajat, Other at Petra Marriott Hotel, responded to this reviewResponded 17 April 2022

Dear Guest,
Thank you for your time in sharing your recent experience with us.
I am glad to know you have noticed the level of service the team has provided to ensure you have an unforgettable experience. I have shared your comments back to the team and they are proud to have exceeded your expectations.
We look forward welcoming you back again soon!
Sincerely,


Mahmoud Farajat,
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 April 2022 via mobile

The Petra Marriott is situated atop one of the higher hills over Petra, so the sunsets are just marvelous. The hotel is clean, the staff is very helpful and gracious, the rooms comfortable and well equipped. Having USB ports was so helpful. The food was excellent - a full breakfast buffet, good bar food and drink. The service was really top notch. I would highly recommend this hotel and return to stay again.

Room tip: Note that the hotel is located above the town so getting out to local restaurants and shops requires a cab service.
Date of stay: March 2022
Trip type: Travelled as a couple
Thank S3515IElesleym
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Saleh Farajat, Other at Petra Marriott Hotel, responded to this reviewResponded 5 April 2022

Dear Guest,
Thank you for taking the time to share your experience with us. We are thrilled to know that your stay with us has met your expectations, and I would like to assure you that your kind words has been shared with the team.
We look forward to welcoming you back in the near future.
Sincerely,
Mahmoud Farajat,
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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