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All reviews jordanian dishes comfortable bed great hotel clean rooms petra entrance lobby
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2 - 7 of 67 reviews
Reviewed 23 July 2022

A high quality, clean, comfortable and upscale hotel, with great people and great service! I love this place, I can't wait to go back! I can only rate the meeting environments, this is a great hotel, very friendly staff almost like family. This is a biased review I'll put that right out there, but again a very wonderful staff and well kept Hotel

Date of stay: June 2022
Trip type: Travelled as a couple
Thank L2689OCosamaa
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 6 July 2022 via mobile

At the Petra Heart Hotel we had an excellent experience during our visit, rooms are really clean and new, the service was fast enough and the traditional breakfast was amazing. The people were very nice and from the depth of my heart I would like to say thank you so much for your warm welcoming

Date of stay: May 2022
Trip type: Travelled with friends
1  Thank Rami H
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Suliman Sowabn, Owner at Petra Heart Hotel, responded to this reviewResponded 8 July 2022

Dear Rami,

Thank you for posting your explicit review on TripAdvisor. I have read your comments and feel excited to know that you have enjoyed your stay with us. The team and I are pleased to know that the hotel facilities and service provided were up to your satisfaction and exceeded your expectations. We pride ourselves on providing "honest, uncomplicated, comfort" to all our guests and are pleased to hear we achieved our goal. The staff will be very proud to see that they were able to make your stay so great when we share your kind comments with them. We would be delighted to welcome you should your travel plans bring you again to Petra.

Best regards,

Sadam Altwassi, Hotel Manager

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Reviewed 1 July 2022 via mobile

Enjoyed it very much! Would certainly return here if ever going back to Petra.
The property is located nearby all the shops that you need during your vacation.

It’s a few minutes walk to good restaurants and it’s a 10-15 minute downhill walk to the Petra entrance.

The staff were really friendly and accommodating to us. They helped us with every question we have as well as looking out for price

City views from the terrace on the fourth floor.

Laundry is available

All in all great place to stay!

Date of stay: July 2022
Trip type: Travelled as a couple
1  Thank SamRobertson2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Suliman Sowabn, Owner at Petra Heart Hotel, responded to this reviewResponded 4 July 2022

Dear Sam,

Thank you for your time in sharing your recent experience with us. I am glad to know you have noticed the level of service the team has provided to ensure you have an unforgettable experience. I have shared your comments back to the team and they are proud to have exceeded your expectations. We look forward welcoming you back again soon!

Sincerely,

Sadam Altwassi, Hotel Manager

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Reviewed 13 April 2022 via mobile

We stayed here for 2 nights with our 6 year old daughter. The location is good, less than 5 min drive to Petra visitor centre and close to restaurants. We were driving so it was convenient for us, parking available at the hotel. Our room had 3 single beds, ac worked well. We did not have breakfast at the hotel but got packed breakfast for $7 each, it consisted of two sandwiches, juice box, cake slice and water. Room had a kettle, there was no milk in the room so I asked reception to provide me with some and they obliged. Overall good experience.

Date of stay: April 2022
Trip type: Travelled with family
1  Thank Manik81
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Suliman Sowabn, Owner at Petra Heart Hotel, responded to this reviewResponded 5 July 2022

Dear Manik,

Thank you for choosing to stay at the Petra Heart Hotel and for rating your experience with us. We are glad to know that you enjoyed your stay with us and we would like to welcome you again soon.

Kindest regard,

Sadam Altwassi, Hotel Manager

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Reviewed 14 March 2022 via mobile

Our greeting was very friendly. The host helped us park and was warm and friendly. The breakfast buffet was standard Jordanian breakfast. Meh. Chef was engaged and friendly tho. The room was clean and ready and we appreciated the great value.

Room tip: Up a very steep hill from Petra Visitor Center. 0.6mile. Walk down is easy. Walk up difficult.
Date of stay: March 2022
Trip type: Travelled as a couple
2  Thank TeacherKimJ
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Suliman Sowabn, Owner at Petra Heart Hotel, responded to this reviewResponded 5 July 2022

Dear TeacherKim,

Thank you for sharing your experience at Petra Heart Hotel. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a valued customer your feedback will be shared with team to continue to inspire and motivate them to deliver exceptional customer service. Thank you for staying at Petra Heart Hotel, we hope you choose to stay with us again whenever your travel needs bring you back to Petra.

Kindest regard,

Sadam Altwassi, Hotel Manager

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