I had the misfortune of having a reservation when Jordan closed its land borders in March due to the pandemic (my reservation was 3/12-3/13/2020. Thus I was unable to cross the border back into Jordan (from Israel) and had to cancel this reservation as well as other reservations in other locales in Jordan. When I called Petra Guest House I was assured that money would be refunded because it was Jordan who had closed it borders. After waiting 30 days still no refund and I called the hotel numerous times without success. Then I reached out to Expedia. Expedia contacted the hotel and was were told that I had shown up and used the reservation, thus would not receive a refund. When I provided proof that I was in Israel (and had to make alternate arrangements to fly home from Israel) the hotel then responded and now said they would simply not refund the money, period.
It was deceiving of them to assure me they would refund my money and then represent to Expedia that I had shown up. The truth was revealed when confronted with proof that I could not have been there when they claimed I was... Do not do business with this hotel, they do not honor their word and make false claims.

We stayed at the guest house which was located next to the entrance of "Petra". The room had been recently renovated and was very clean. Service was also very good. The staff spoke English and were very welcoming. When we entered the hotel we were given a fruit juice to drink. Front desk workers were helpful with information. room service was available if desired.