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Reviewed 10 April 2018

Dining menu does not have all food available and the waiting time could be wrong. Room cleanliness is good. Customer service is good, polite and helpful. The furniture is a bit old but with the price that we pay is reasonable.

  • Stayed: March 2018, travelled on business
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Review collected in partnership with this hotel
Thank sekphunloo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TravelodgeBatam, Manager at Travelodge Batam, responded to this reviewResponded 10 April 2018

Dear Sekphunloo,


We very much appreciate your comments regarding your stay at the Travelodge Batam.

It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,


Henry
Asst FOM

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 April 2018

Spooky and eerie feeling when get to the hotel..must make it more lively. The dining option was disgraceful. It has only several menu not much choice and the taste was flair. The room cleanliness was outstanding and so the lobby area. The facilities was averaged. The staff also couldnt tell that we are tourist too.

  • Stayed: March 2018, travelled with family
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Review collected in partnership with this hotel
Thank Ryan L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TravelodgeBatam, Manager at Travelodge Batam, responded to this reviewResponded 3 April 2018

Dear Ryan L,

Thank you for taking the time to tell us about your experience at the Travelodge Batam. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Travelodge Batam, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Sincerely,

Management

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Reviewed 31 March 2018

Staff were helpful. Hotel is decent for it's price. There were also a couple of shopping malls nearby that we can visit. The hotel is located in a quiet neighbourhood. We really enjoyed our time in Travelodge Batam.

  • Stayed: March 2018, travelled with friends
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Review collected in partnership with this hotel
Thank foocj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TravelodgeBatam, Front Office Manager at Travelodge Batam, responded to this reviewResponded 1 April 2018

Dear Foocj,


We very much appreciate your comments regarding your stay at the Travelodge Batam.

It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,


Haddy KARYANA
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 March 2018

Overall the hotel environment, cleanliness, and bed room is good and comfortable. The staff is very friendly and helpful. However the air conditioner in room is not working well, get to change the room immediately after inform front desk. Breakfast choice is variety and love their local cuisuine!

  • Stayed: March 2018, travelled with friends
    • Value
    • Location
    • Sleep Quality
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Review collected in partnership with this hotel
Thank Fen N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TravelodgeBatam, Front Office Manager at Travelodge Batam, responded to this reviewResponded 1 April 2018

Dear Fen N,


We very much appreciate your comments regarding your stay at the Travelodge Batam.

It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,


Haddy KARYANA
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 March 2018

We are very contented with the service. The decoration and the cake they organised for my daughter's birthday was awesome. My little girl really loved it. The spread of food and choices are good. But the wait is a bit too long. Besides that overall stay was awesome

  • Stayed: March 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank malathyrajoo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TravelodgeBatam, Front Office Manager at Travelodge Batam, responded to this reviewResponded 19 March 2018

Dear Malathy Rajoo,


We very much appreciate your comments regarding your stay at the Travelodge Batam.

It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,


Haddy KARYANA
Front Office Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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