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32 - 37 of 119 reviews
Reviewed 3 weeks ago via mobile

We came to the Dreams searching for our wedding venue. We stayed 5 days and 4 nights and the experience was amazing. Thank you to Ugery, our butler for the stay, for such an amazing time!! He took care of everything that we needed. Due to covid restrictions only two restaurants opened every night for dinner but every single one was delicious! Every staff is always with their mask, cleaning and taking the precautions. They set up our covid test and we got the results after 15 min. Thank you to Juli and Yelitza at the lobby bar every night for their amazing drinks! Thank you Luisa for giving us a tour of the property and showed us every possible location for the weeding! We loved it so much that we signed immediately to reserve our date! We decided to get marry here June 2022 and we can’t wait!

Date of stay: February 2021
Trip type: Travelled as a couple
Thank jkelly90
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
eConcierge Secrets Royal Beach, General Manager at Dreams Royal Beach Punta Cana, responded to this reviewResponded 3 weeks ago

Dear jkelly90,

Receive heartfelt gratitude for choosing our hotel to firstly stay some days and tour around it, and later decided to have your wedding here. Such as the honor that it will be celebrating with you such a special occasion. We are glad to hear you had such a great stay with us and appreciate your business very much. Thank you so much for your wonderful compliments to the friendliness of the staff you interacted with during your stay. Every member of our team works hard every day to provide an uncompromising level of service and it is always rewarding to hear that our efforts have been recognized and appreciated.

We look forward to having you here again in 2022 to celebrate your wedding.

Best regards,

Clara Escribano
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago

The Dreams Royal Beach Resort is amazing! Went with a big group of people for a wedding and had a fantastic time and an extremely great time with the entire staff! The rooms are very very clean, the food is great! The pools are cleaned every day in the mornings and are maintained daily. The atmosphere is just so nice and JC our butler was always there anytime our group or an individual needed anything. Huge shout out to Alexander AKA Teddy Bear(bartender) Pedro (the best DJ and always loved song requests), Oniel (Our night shift bartender ALL WEEK!) , Euclave AKA Gabby Gabby (he loves to chit chat) Omar (amazing pool side bartender), Maria in house keeping, and Jefrey with only 1 "F" (because his mama drank too much mamajuana)

Room tip: 3rd floor is the best view of the resort and ocean
Date of stay: January 2021
    • Location
    • Cleanliness
    • Service
Thank X1565RKtonyw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
eConcierge Secrets Royal Beach, General Manager at Dreams Royal Beach Punta Cana, responded to this reviewResponded 3 weeks ago

Dear X1565RKtonyw,

Thanks to you and your group for the opportunity to be your holiday destination. Thanks for your kind review and the valuable time you invested to share your comments and thoughts with us. We are so happy to see that you had an excellent experience with us.

I couldn't agree more with you, our rooms are cleaned to the highest standard and all the facilities are often mentioned by our guests as they are indeed so useful! Thank you for your kind words about the team. The team take great pride in looking after our guests' and they will be delighted to hear your positive comments too.

Hopefully, we will be welcoming you again in the near future.

Best regards,

Clara Escribano
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

4 couples spent 7 nights at Dreams and we enjoyed every second of it. The staff was very attentive to us and made sure all of questions and needs were taken care of. The service all around was fantastic and the food was very good. A big thank you to our pool bar service provided by Jeffery, Omar and Alexander -- they mixed great drinks and were very entertaining. Eduardo the butler was very attentive and took great care of us. Our hostess Pamula always meet us with a smile and Aaron from Texas made sure our food was cooked as ordered. It was a very relaxing week. I highly recommend Dreams Royal Beach and I can't wait to go back.

Date of stay: January 2021
    • Sleep Quality
    • Cleanliness
    • Service
Thank B3286DMdebbied
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
eConcierge Secrets Royal Beach, General Manager at Dreams Royal Beach Punta Cana, responded to this reviewResponded 3 weeks ago

Dear B3286DMdebbied,

We appreciate you decided to stay at Dreams Royal Beach for your vacation. Thank you for taking the time to complete a survey in regards to your recent stay. We are glad to hear you had such a great stay with us and appreciate your business very much.

I am delighted to hear that above all it was the service you received that was most remarkable. While it is always great to receive positive comments about the hotel's physical attributes; your feedback in relation to the team are especially pleasing to read as we do strive to go that extra mile and deliver an authentic experience!

Hopefully, we will be welcoming you again in the near future.

Best regards,

Clara Escribano
General Manager

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Reviewed 4 weeks ago

I stayed at this resort 7 years ago when it was a Secrets. It was wonderful then and it's even better now. This time we stayed at the New Secrets next door but we had full access to to this resort's amenities.

The food was always really good. Unfortunately for us we didn't think to go to the Dream's restaurants until half our trip was over. We enjoyed all our meals here and wished we had "found" these restaurants sooner.

The staff is helpful and friendly. The beach restaurant is the perfect place for breakfast. The sunrise view is beautiful. Gracias is a welcoming hostess whose mask can't conceal her warm smile when you approach.

To me the lazy river is the center piece of this resort. It's surrounded by vegetation for natural shading and a real winding river feel to it. It's the perfect place to relax and read a book. Jefrey at the attached pool bar, is wonderful. His timing was always perfect almost uncanny. As soon as I started thinking about getting another drink he'd appear with that drink on his tray. He is also very entertaining and very good at making a person happy.

I'm not sure if this was because of Covid or not, but the pool by the lobby bar was also empty. There isn't a lot of vegetation around it, so the sun keeps it warmer than the other pools. You could jump into it without getting that cold shock you receive from the other pools. It's a great pool for a refreshing dip and to swim in. I'd imagine it's swim up bar would also be a great place to hang out when Covid is under control.

The shows and entertainment were always fun to watch. You can find good deals and it's family friendly. I'd highly recommend staying at this resort.

Date of stay: January 2021
    • Location
    • Service
Thank MoparKevin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
eConcierge Secrets Royal Beach, General Manager at Dreams Royal Beach Punta Cana, responded to this reviewResponded 3 weeks ago

Dear MoparKevin,

I want to first thank you for your loyalty to us as there is no better compliment than getting to welcome back familiar faces. Thank you kindly for taking the time to submit your review following your most recent stay with us!

We are glad to hear you had such a great stay and enjoyed the visits to our hotel. We appreciate your business very much. We appreciate your comments about the gastronomy offer. Our food and beverage team does go out of the way to ensure our guests leave happy and I'm sure they would be delighted to hear your compliments.

At the same time, it honors us that you refer to our team as helpful and friendly. We are very proud of our employees and are indeed fortunate to have such people working with us.

We are very proud of our employees and are indeed fortunate to have such people working with us.

We hope in the near future you are able to return for another memorable visit.

Clara Escribano
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

We came back to this place after two years. It was a good reminder of why we fell in love the first time. And even better. No names to be called. Very high standard all over the place from the whole crew. Thank you all a lot and see you next year.

Date of stay: February 2021
Trip type: Travelled as a couple
1  Thank Koen M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
eConcierge Secrets Royal Beach, General Manager at Dreams Royal Beach Punta Cana, responded to this reviewResponded 4 weeks ago

Dear Koen M,

I want to first thank you for your loyalty to us as there is no better compliment than getting to welcome back familiar faces. Thanks for your kind review and the valuable time you invested to share your comments and thoughts with us. We are amazed by the fact that this experience has been perfect. I would like to start by thanking you for underlining the high standards.

We count ourselves lucky for guests like you and look forward to welcoming you back.

Best regards,

Clara Escribano
General Manager 

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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