The resort was nice enough but the rooms seemed to need some updating. It did seem that they were doing some work at one end of the building we were in Things seemed a bit worn, Like the water faucet in our bathroom that was corroded. The refrigerator didn’t work in both of our rooms. There were six of us in two rooms. When we got there, one room had a pull out sofa as the third bed which was in terrible shape. However they were accommodating and when we called them they did bring a new bed into the room, each was full sized. The staff is friendly for the most part, however we had to spend a lot of time trying to book the restaurants. We spent three separate times in the lobby trying to book times that seemed to always be unavailable, then the times we booked somehow got lost. And to be honest, they weren’t that great. The food at the buffet seem to be a better choice. The food there was very good. There was one Pool bar (no swim up) to serve two pools, and while I was there I did not experience any staff bringing around drinks to the beach or really even to the pool, so you had to go get your own. I have no major complaints about the resort, however I have been the better.

Where can I start? We checked in with Soveyda she is very friendly and bublely, she makes us feel comfortable and at home, she also speaks French which was great for my daughters. Elizabeth was awesome as well.
The staff at the restaurant José (always singing and happy),Ray, Joseph, maría funny and friendly.
The activity staff Angela, Mr kool,Spaghetti,Heidi, omg! They are awesome so much energy and you can tell they love what they do.
I booked an excursion with Yvens and he explained very well with details also very friendly.

The grounds are very clean and rooms are done everyday.
Perhaps you have to call to refill Mimi bar. Reservations for restaurants a la carte is not always available for nights or time requested, but that was the least.
My daughters and I are planning a group trip next year God's willing to that hotel because we love it.

My wife and I stayed here. We ordered Stolichnaya, a fine Russian Vodka. The Bottle looked like Stoli, but what was in the bottle was more like lighter fluid. The only thing Russian in this place was the electrical wiring. It looked like it came out of 1944 Stalingrad. The first day we were there, a resort employee came out and danced around in a dress and Blackface! Another guest explained to us that the Dominicans are very racist against their neighbors, the slightly darker skinned Haitians, and this fellow was making fun of them. We were not amused. If I was black, I would be downright angry. Don't go anywhere near this Island. Not safe. Not clean. No reliable power or running water. There are 13 Toxicology machines on the Island and all 13 are broken. Much like everything else there. It is not worth the cheap prices.