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Traveller rating
88
118
67
13
9
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All reviews pizza wild frontiers the main hotel building kilimanjaro climb air conditioning friendly hotel nice bar tour company breakfast was included plenty of hot water base climbers safari emmanuel cottage marathon shillings
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Reviewed 19 May 2021

Had an amazing experience at keys hotel, who organised our summit of Kilimanjaro. The staff at the hotel were friendly and helpful providing excellent service and food in the restaurant. The guides and porters who helped us up the mountain were also fantastic. If we were to return to summit Kilimanjaro we would organise our trip through Keys.

Date of stay: May 2021
Trip type: Travelled with friends
Thank C8088ZSwilliamf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 May 2021

If you have the opportunity to travel to Moshi, Keys Hotel is an excellent choice! Amazing food, kind and helpful staff, and an unbeatable location. I will never forget my time in Moshi thanks to the wonderful people and facilities at Keys! Also, outside the front of the hotel is an incredible view of Mt. Kilimanjaro. Everyone is extremely aware of COVID-19 and takes all the necessary precautions — I always felt very safe. Thank you Keys Hotel Moshi!

Date of stay: May 2021
Trip type: Travelled on business
Thank mqkieren
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Keys Hotels, General Manager at Keys Hotel, responded to this reviewResponded 18 May 2021

Dear Guest,

Thank you for Choosing KEYS HOTEL to stay and also thanking you for sharing this wonderful feedback in Tripadvisor.
We are so happy that you have enjoyed our facility. Thank you for acknowledging our staff for outstanding service.

We look forward to welcome you again to serve you.

Regards
Guest Relations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 April 2021

The keys hotel was a good place to stay before we left for Kilimanjaro. The hotel staff was friendly and courteous. We were transported from the airport by our driver, Eric, and he also guided around moshi the following day

Room tip: Rooms are nice
Date of stay: April 2021
    • Value
    • Rooms
    • Service
Thank Madaara
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Keys Hotels, General Manager at Keys Hotel, responded to this reviewResponded 18 May 2021

Dear Guest,

Thank you for your valuable feedback which will help thousands of travelers to make a right decision by selecting us for their accommodation.

Looking forward to welcome you again at the closest future.

Regards
Guest Relations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 February 2021

the service was terrible and very slow. We waited 30min to get the beverage menu and then some of us received the food 15minutes before the other ones.... the people working in this restaurant are not friendly and not organized.

Date of stay: February 2021
Trip type: Travelled solo
Thank 244cami
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Keys Hotels, General Manager at Keys Hotel, responded to this reviewResponded 1 March 2021

Dear Guest,

Thank you for your feedback. We have noted the experienced you faced. We dont want to take the advantage of Marathon situation to take excuse on this. We will work on this issue seriously and will make sure this will not happen again.

Looking forward to welcome you again in future and wish to serve you better.

Regards
Keys Hotel.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 October 2020

Perfect location for view of Kili, walk to town and longer walks along most beautiful road in town. Kilimanjaro Rd is lined with tall trees forming a canopy over the wide road allowing room for all travelers.

Date of stay: September 2020
    • Location
    • Cleanliness
    • Service
Thank Africatravel2021
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Keys Hotels, General Manager at Keys Hotel, responded to this reviewResponded 22 October 2020

Dear Guest,

Thank you for your lovely feedback about your stay with us.

We always try to give a Feel of HOME AWAY FROM HOME when you stay at Keys Hotel. We value your expectation and we will try our best to make it accommodated. Looking forward to serve you again at the soonest.

Regards
Guest Relations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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