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Traveller rating
1,544
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All reviews royal hideaway rooftop pool panoramic view junior suite top floor half board large balcony breakfast and dinner pillow menu beautiful hotel buffet restaurant open plan star experience pool staff adults only section high quality turn down service
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Reviewed 18 October 2018

Pros: wonderful hotel, with fantastic staff. Large rooms, comfy beds. Sea views. Comfy Sun loungers and day beds at saltwater pool. Free yoga/fitness classes. newly built so in pristine condition throughout. Amazing breakfast choice. Cons: Resort prices for drinks.

Date of stay: October 2018
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Barcelo Hotels & Resorts
3  Thank lioneb
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
RHCR_5GL, Director General at Royal Hideaway Corales Beach, responded to this reviewResponded 11 November 2018

Dear Guest,

Firstly, we would like to thank you for the lovely review you shared following your recent visit to our Royal Hideaway Corales Resort and are delighted to read that we were able to match your holiday expectations.

Again, we thank you for this very kind review of our hotel and we look forward to serving you again in the future.

Best wishes,

Fernando Turnes
General Manager
Royal Hideaway Corales Resort 5*****GL

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 October 2018 via mobile

From the moment we arrived until we departed we experienced the highest standard of care and service.from the porter David to Esther in the bar
And all of the guys and girls in the rooms, bars, restaurant and pool. They are a credit to the company.
You want for nothing and iif something is missing, lacking or out of place then just ask and they will do their upmost to sort it out.
We stayed on a half board basis and found the food to be excellent. From lobster being served for dinner to the honeycomb at breakfast. Yes you do wait for eggs and bacon to be freshly cooked but we were on holiday and not in a rush!
The rooms are superb. There is a turn down service with extra towels every evening.
The pool staff bring towels to the sun beds for you and help with the umbrellas.There are plenty of beds and shade. Drinks and food are served poolside and at the bar and were very nice.
The hotel is quite in the evenings with a singer for a couple of evenings.the hotel is located only a short walk or a taxi away to local restaurants or the nearby towns where all the usual nightlife can be found.
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We rate it 10 / 10
Well done

Date of stay: September 2018
Trip type: Travelled as a couple
2  Thank marktN6185JE
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
RHCR_5GL, Director General at Royal Hideaway Corales Beach, responded to this reviewResponded 11 November 2018

Dear Mark,

Thank you for reviewing your recent stay in our Royal Hideaway Corales Beach. It is wonderful to hear we were able to make your stay special from the moment you arrived until the moment you departed.

We appreciate your very nice compliments for our team, they do work very hard every day to make sure our guests feel well attended to at all times and definitely are an asset to our hotel. We will certainly relay your praising comments to all of them and we are sure they will be pleased to know their efforts have been appreciated.

Once more we thank you for sharing your experience with us and look forward to serving you again soon.+

Kind regards,

Fernando Turnes
General Manager
Royal Hideaway Corales Resort 5*****GL

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 October 2018

This is a fabulous hotel, with great views from the panoramic ocean view rooms.
The room we had was on the fourth floor in the Adults only section and had 180-degree views over the sea. The balcony itself was very large, with a table and two chairs and two recliners, and plenty of room for more if needed. I believe some rooms had a Hot tub on the balcony, though ours didn’t. The balcony got the sun from about 10.00am, and as the day progresses, more of the balcony got coverage by the sun. We were able to watch some beautiful sunsets right in front of us.
The rooms themselves were very clean and well thought out, with a settee, desk and chair, king sized bed, two bed side cabinets, plenty of electric points and two USB points above the desk. large television, with some English channels, separate bathroom area with a bath, twin sinks and plenty of storage, separate shower with rain shower as well as flexible shower head and a separate toilet. There were also a couple of built in wardrobes, a safe and minibar.
We chose to go B & B, and the breakfast was very good, with plenty of choice either from a menu, or a buffet where bacon, eggs, pancakes and omelettes were made while you waited, and sausages beans, scrambled eggs etc. were in pans for you to help yourselves. There were also fruits, meats cereals, biscuits, toast, various breads, cheese, meats, Croissants along with a choice of different types of milk. Obviously, there were coffees, and teas as well as fruit juices and cava. My only criticism is that with so many British, they ought to learn to make tea, not bring a tea bag and a tea pot containing hot water.
The Breakfast area becomes the Buffet area during the evening, and once again they provide a good choice, with a chef to prepare the hot food while you wait. Again, I found there was plenty of choice for all tastes. I am not sure that setting out an uncooked example looks very appetising, but I ate there twice, and enjoyed it both times.
I found the staff very attentive and helpful, always working hard to look after the guests. They all spoke good English.
There were two pools on the Adult only side, both with bars. The roof top pool was very busy a lot of the time, but the ground floor pool normally had some beds available, and the staff were always attentive and helpful.
There is always room for improvement, and I think the Domestic staff needs further training or the management does. Cleaning was not bad but was certainly not consistent in standard. Turn down often was at 5.30pm, when we were just getting showered ready for the evening, or while we were relaxing. The television was on the wall at the bottom of the bed, and so we tended to lie on the bed whilst watching the telly, so turn down at that time was both inconvenient and too early. We were there for 10 days, and only had chocolates on two occasions, it should be either every time or never. As we get up early at home, as we were on holiday, we wanted to relax in bed until about 9.30am, guess what time they came to do the room, yep, 9.30am just as we were trying to wash and get dressed. We had to put the do not disturb sign up, but sometimes we forgot, I understand there are a lot of rooms to sort, but more staff for shorter time might allow the guests to have a more relaxing stay. This may sound a bit petty, but it was quite a topic of conversation amongst guests. I would guess that the staff are trained to do things in a certain way, including leaving one of each type of tea bag, and one small milk capsule. This meant every day if I wanted a second cup of tea, I had to send for extra, or take some from breakfast. On one occasion I asked for extra milk to be sent up to the room whilst we were out in an evening. They brought one small milk capsule and removed the key from the in room key slot, so the Air conditioning went off and the room was hot when we returned. Another small thing is there is no service lift, so the cleaning staff were using the lifts with their big trollies, I think this is what put one of the two lifts out of action for 3 days over the weekend.
We arranged transfers through the hotel, and we were picked up in a very nice Mercedes. However, the transfer from the hotel when we were leaving did not arrive as arranged at 8.30 am, this caused problems as no one who knew anything about it or what to do about it was due to come into work until 10.00am. Luckily the concierge was reached by the receptionist via Facebook messenger and gave the receptionist a telephone number to contact the driver who turned up an hour late.
The hotel is very well situated for the restaurants in the village, with several good choices within a 5- or 6-minute easy walk of the Beach reception. I am not sure about walking from the suite’s reception, as we didn’t visit that reception.
We will certainly be returning to this Hotel soon, as it was overall a very pleasant and relaxing stay.

Room tip: The higher the floor the better the view.
Date of stay: October 2018
  • Trip type: Travelled as a couple
    • Value
    • Sleep Quality
    • Service
3  Thank MacM828
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
RHCR_5GL, Director General at Royal Hideaway Corales Beach, responded to this reviewResponded 11 November 2018

Dear Guest,

Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics.

We were most concerned to read your remarks on the cleaning service you experienced whilst staying among us, mostly because your comments do not reflect the standard of service we strive to ensure for our guests. Please rest assured that your review will be shared with our head of departments for information and further revision, in order to avoid inconsistency in our cleaning and turndown service.

Last but not least, we would like to thank you for pointing out the beauty and comfort of our brand new junior suites designed to make our guests' stay as comfortable as possible with design furniture and the latest technology, being fully aware that an attractive accommodation plays a key role to our guests' overall holiday experience, we are therefore very pleased to read that you were satisfied with yours.

Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future.

Kind regards,

Fernando Turnes
General Manager
Royal Hideaway Corales Resort 5*****GL

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 October 2018

The hotel, it beautifully presented with fantastic facilities and helpful staff. The rooms are comfortable with amazing views from the balconies.There are some lovely local restaurants provide a little variety when needed. Beaches are not too far a walk and there is a fantastic beach bar just outside the resort. Some of the service is not quite what you would expect for a 5 star resort hotel.

Date of stay: September 2018
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Barcelo Hotels & Resorts
2  Thank Pad1385
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
RHCR_5GL, Director General at Royal Hideaway Corales Beach, responded to this reviewResponded 11 November 2018

Dear Guest,

We first would like to thank you for choosing our Royal Hideaway Corales Resort for your holidays in Tenerife and for sharing your comments on your experience among us.

Although your comments do not seem to quite match with the usual feedback that we receive both on this support and onsite, for a future stay, please do not hesitate to voice your concerns and approach the management team to inform us of the service imperfection you report on your review, we will be more than pleased to assist for you to fully enjoy your holidays among us. 

Once again, thank you for your visit and constructive critics, we hope that you had a nice journey back home and we are looking forward to welcoming you back and exceed your expectations.

Kind regards,

Fernando Turnes
General Manager
Royal Hideaway Corales Resort 5*****GL

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 October 2018

Really needed a quiet relaxing week away after my daughters' wedding, and this is exactly what we got! Everything was immaculate, peaceful and relaxing. If you want banging tunes by the pool, this is NOT for you.If you want peace and quiet with amazing food in and outside the hotel, you need to come here. Within walking distance to Adeje along the coastal line. We had the best of both worlds. We will definitely be returning to this hotel...

Date of stay: October 2018
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Barcelo Hotels & Resorts
2  Thank Y706UYsarahs
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
RHCR_5GL, Director General at Royal Hideaway Corales Beach, responded to this reviewResponded 11 November 2018

Dear Guest,

Thank you for this heartwarming review of your stay with us, we look forward to your next visit.

Best wishes to you and your family!

Fernando Turnes
General Manager
Royal Hideaway Corales Resort 5*****GL

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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