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Comfort Suites Airport Phoenix
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Reviews (309)
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All reviewsair conditioner in the roomwafflesmorning breakfast isgrab and gosky harborhot tubguest laundrycar rental returnsitting areafree breakfastfree shuttlehot breakfastwould stay here againthe breakfast arearoom was largeone night staywaffle maker
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4 - 9 of 309 reviews
Reviewed 3 weeks ago

It was a confusing stay. The hotel was recently remodeled. Not part of the remodel was the entry doors which are not automatic. Kind of hard to open a door with your hands full or pushing a cart. Check in was slow. One person checking in people. Line started to get long. We travel a lot and never have I seen people's AAA, Choice Hotels cards checked so closely. Which is fine; just process quicker. One elevator which can't hold more than 4 people. Sign posted in elevator. Our room was on the top floor facing the street. There was a balcony but chairs were slightly frayed. There are rooms that don't face the street which I think would be quieter from road noise and possibly not heat up as much. We did not request a room change. The AC although not loud did quiet the road noise. The threshold plate leading into the bathroom had pieces missing which created a slight trip factor when entering the room. We stayed for 3 nights and on the second day noticed pieces had been filled in but not completely. The room was large. The beds were a little soft. Not lumpy but not really firm. Room was clean. The desk chair was unbelievable. The leather on the arms was torn a lot. I was so concerned cause the chair looked so bad I reported it. The next day the chair was replaced but one of the arms still was torn but not as bad. Unacceptable. In the first place the hotel was just remodeled so the tiles in the bathroom should not be broken. The chair I reported should not have been in the room. The second chair was slightly better but still not good. The exhaust fan in the bathroom was very quiet and did a great job. However the grout job in the shower was awful and gave the impression of mold. I don't think it was mold; just poorly applied. The breakfast room is very warm because they use a conveyor toaster which really warmed up the room. Uncomfortable if you were sitting close to the toaster. Breakfast was fine. Not overly stocked. Brought out when staff felt it was ready to replenish. The airport shuttle was very clean. On the day we requested a shuttle ride we were told the shuttle only leaves on the hour. I am not sure if that is the case all the time so you might want to check. I don't think we would stay again. I think this is a family owned hotel. I think they are trying but the pieces aren't coming together. I was expecting more.

Room Tip: Don't face the street. Noisy and rooms get hot from sun.
  • Stayed: April 2018, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank Wanda R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jason P, Manager at Comfort Suites Airport Phoenix, responded to this reviewResponded 3 weeks ago

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.
Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

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Reviewed 5 April 2018

Prior to making reservations, I spend alot of time reviewing other people's comments. Our room was very comfortable w/2 Queen beds and a nice little sitting area with sofa, coffee table, char and a desk with all kinds of plug ins and chair. We were on the top floor, so the window opened - don't know if all rooms are like that, but we enjoyed the night air. Everything was clean in our room and hotel overall. Friendly front desk and kitchen staff. They had a hot breakfast bar, although we arrived too late to enjoy it all, but it looked decent. It was super close to the stadium and downtown Tempe. I would stay here again. It was right off the freeway, but not so close that we were bothered by noise.

Stayed: March 2018
Thank DawnSoCal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jason P, Manager at Comfort Suites Airport Phoenix, responded to this reviewResponded 3 weeks ago

Thank you!

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Reviewed 24 March 2018 via mobile

The staff was consistently friendly. But the room left much to be desired.

Shower water pressure was low - it fell from the shower head with barely more than gravity’s force.

One large tile in the bathroom was loose - it made footing a little tricky.

The heating / air conditioning system was quite noisy, rattling a bit as it blew.

We didn’t try the free breakfast, which looked typical. For dinner, we walked across the street to another hotel (Sheraton, I think) that had a restaurant with decent Southwest-themed food (though the ambience was so-so, as the tables were basically in the hotel lobby).

In short, it wasn’t awful - and maybe we happened to get a clunker of a room - but I’ll try a different chain the next time I disembark at Phoenix airport.

Stayed: March 2018
Thank RMcTaggart
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jason P, Manager at Comfort Suites Airport Phoenix, responded to this reviewResponded 3 weeks ago

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.
Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again!

Report response as inappropriate
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Reviewed 12 February 2018

This hotel is under a massive renovation. The staff was friendly, but due to hotel policy they were unable to accommodate my needs, which resulted in me finding another hotel to stay. The rooms were average and the tiles in the bathroom were loose and you could hear them grind and move as you walked in and around the bathroom. Road noise was definitely an issue from the street in front of the hotel. If you are looking for a hotel for one night near the airport, either before or after your trip to the Phoenix area, this is it. More than a couple nights, not so much. Not many dining establishments near the hotel, it is mostly in an industrial area. They do have a deal with the Sheraton across the street for a 20% discount in their restaurant.

  • Stayed: February 2018, travelled on business
    • Rooms
    • Cleanliness
    • Service
Thank AirmetSierra
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jason P, Manager at Comfort Suites Airport Phoenix, responded to this reviewResponded 3 weeks ago

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.
Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests.

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Reviewed 5 February 2018 via mobile

Mimi was an amazing front desk staff person who helped us get our rental car back, suggested a great dinner place, and lined us up with a airport shuttle. Some minor renovations were happening on our floor but mess was minor and no noise or smells in our room.

Stayed: February 2018, travelled as a couple
1  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jason P, Manager at Comfort Suites Airport Phoenix, responded to this reviewResponded 3 weeks ago

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We hope to see you again soon!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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