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Hilton Garden Inn Scottsdale Old Town

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kabulbuck

Columbus, Ohio

9630

Great location and friendly staff

Name: Great location and friendly staff
Item: Hilton Garden Inn Scottsdale Old Town
Rating: 4

Review of Hilton Garden Inn Scottsdale Old Town

Reviewed 18 March 2018

It is one block off Scottsdale Road on the edge of Old Town. Very convenient to walk or take the Scottsdale Trolley. Recommend Uber for longer trips like to the Desert Botanical Gardens. A common problem for travelers from the Eastern Time Zone is arrival mid-morning and unable to check in. I recommend checking at the front desk, let them store your luggage, and go have brunch/lunch at the Daily Dose. We had a text that a room was ready before we finished. Also keep in mind the great location means lots of traffic. It is fairly noisy at night, especially with a hospital nearby. The hotel is starting to show its age. The bath rooms do not have an exhaust fan - something I worry about with steam setting off a smoke alarm- and 90s-era low-flow toilets prone to stopping up.More

See all 943 reviews

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8 - 13 of 943 reviews

nancy7892018

Lake Tahoe (California), California

Reviewed 16 March 2018 via mobile

Awful service and not worth the price

I stayed here for 2 nights on a business trip. I flew in late in the evening and got to the hotel around 10 pm. The lady at the front desk was very adrupt. I was given a room on the 2nd floor right on top of the bar which was extremely loud at night. For 450/night, not worth wasting your money. Definitely do not plan to stay here next time

Ask nancy7892018 about Hilton Garden Inn Scottsdale Old Town

1 Thank nancy7892018

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Dear Nancy7892018,
Thank you for staying with us while on your business trip. Our apologies that our front desk person was very abrupt and your room was not quiet like expected. This do not meet our standards nor would it be acceptable at any hotel. The reviews are anonymous so we have no way to contact you to follow up. Please contact me at msickler@csmcorp.net or 480-481-0400. We truly wish for all our guest to have a pleasant and relaxing stay. Thank you.
Sincerely,
Michael Sickler, General Manager
Hilton Garden Inn Scottsdale Old Town
msickler@csmcorp.net
480-481-0400

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Debbie B

California

2410

Reviewed 14 March 2018

Nice hotel in a great location

We stayed at the Garden Inn for spring training. It is in easy walking distance of the Giants Scottsdale Stadium and old town shopping. Staff were very friendly and the room was updated and clean. My favorite place at the hotel was the outdoor area near the casual bar and pool. The fire pits were nice and the outdoor furniture was very comfortable. We had a great time enjoying our last drink of the day and talking to other baseball fans about their teams.

Room Tip: Room Tip: We selected a room facing east which was away from the pool area and very quiet.

Ask Debbie B about Hilton Garden Inn Scottsdale Old Town

Thank Debbie B

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Dear Debbie B,
Thank you so much for staying with us while you were in Old Town Scottsdale for Baseball Spring Training. Old Town Scottsdale is such a great place for walking around to all the wonderful restaurants and fun stores after or before the baseball games. Glad to see you found our staff to be very friendly and your room to be updated and clean. Our outdoor patio/pool area with the fire pits and soft seating in the warm Arizona weather is always a favorite of guests this time of year. Hope you had a fun and relaxing stay with us and will come back again next year. Thank you!
Sincerely,
Michael Sickler, General Manager
Hilton Garden Inn Scottsdale Old Town
msickler@csmcorp.net
480-481-0400

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TravelingEll

Pacifica, California

423

Reviewed 8 March 2018

55+ group of 38

This was the first time our group stayed here.. we have been coming to Spring Training for years. The hotel is just around the corner from Old Town. Many restaurants within walking distance. Golf carts are also a great way to get around. The staff at the hotel in housekeeping and their restaurant were accommodating and friendly. Breakfast was wonderful! Great area in the lobby and outside courtyard with heaters and fire pits, also live entertainment! I highly recommend this hotel for families and groups!

Room Tip: On the courtyards or pool side might be noisier.suites were very roomy?

Ask TravelingEll about Hilton Garden Inn Scottsdale Old Town

Thank TravelingEll

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Dear TravelingEll,
Thank you so much for staying with us during Spring Training. We truly hope you and everyone with your group had a enjoyable and wonderful experience in here. Old Town is a mix of old and new unique stores and great restaurants a short walk from the hotel. Glad to see you enjoyed the live music on Friday and Saturday out on our patio. We will continue to have live music on Fridays and Saturdays until the end of Spring Training. Hope you and your friends come back next year and stay with us again! Thank you again for staying with us. Much appreciated!
Sincerely,
Michael Sickler, General Manager
Hilton Garden Inn Scottsdale Old Town
msickler@csmcorp.net
480-481-0400

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

DMukul

Mumbai, India

3310

Reviewed 6 March 2018

Nice, clean and excellent location

This hotel is very clean. The rooms are big enough. good view from room. Breakfast spread is very good. staff is very friendly. Hotel is within walking distance to many food and shopping attractions. Like the pool area. Very good place.

Ask DMukul about Hilton Garden Inn Scottsdale Old Town

Thank DMukul

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Dear DMukul,
Thank you for being our guest while staying in Scottsdale earlier this month. I appreciate your positive comments about our hotel being clean, rooms being big, and our staff being very friendly. Hope you found plenty of time to walk around exploring Old Town Scottsdale with all it's great, trendy restaurants and many unique stores to find special gifts. Hope you can come back and stay with us again sometime soon. Thank you again for being our guest!
Sincerely,
Michael Sickler, General Manager
Hilton Garden Inn Scottsdale Old Town
msickler@csmcorp.net
480-481-0400

Report response as inappropriate

This response is the subjective opinion of the management representative and not of TripAdvisor LLC

bpol

Rexford, NY

8824

Reviewed 4 March 2018

Nice hotel that's close to everything

We chose this hotel because our son had stayed here in the past. The location is close to old town, arts district and the waterfront. Our room was clean and well appointed. The front desk was pleasant and helpful. It was a little chilly during our stay so we didn't get to enjoy the pool area, but it looked nice.

Ask bpol about Hilton Garden Inn Scottsdale Old Town

Thank bpol

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Dear bpol,
Thank you so much for following your son's recommendation and staying with us. Glad to see you found your room clean and well appointed and that our front desk staff was pleasant and helpful. We hope you enjoyed your time in Old Town with all the great restaurants, trendy shopping, and unique art galleries. Please come back again some time when you're back in Scottsdale. Thank you again for staying with us. Much appreciated!
Sincerely,
Michael Sickler, General Manager
Hilton Garden Inn Scottsdale Old Town
msickler@csmcorp.net
480-481-0400

Report response as inappropriate

This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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Great location and friendly staff - Hilton Garden Inn Scottsdale Old Town

Great location and friendly staff