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Reviews (5,282)
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Traveller rating
3,326
1,073
459
230
194
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Reviewed 27 February 2024

The resort is very nice, I feel like for the price the pool could’ve had fresh fruit in the water container at the pool and no one answered the phones at the spa for two days. And unfortunately the concierge wasn’t helpful at all with trying to get a spa day appointment. Other than that it’s a very nice resort.

Date of stay: February 2024
Trip type: Travelled on business
Thank Seaside29817375653
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Fairmont Scottsdale, Agency / Consultant at Fairmont Scottsdale Princess, responded to this reviewResponded 27 February 2024

Dear Seaside29817375653,

Thank you for the four stars and for sharing your feedback with us! We are always looking for ways to improve and we hope to have the opportunity to wow you next time you visit us!

Kind regards,
Fairmont Scottsdale Princess

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 February 2024

Beautiful hotel, friendly staff, and great restaurants. Dorian at reception provided excellent customer service. And Callie provided wonderful service for our dining experience at the delicious Bourbon Steak restaurant. A must visit Fairmont property!

Date of stay: February 2024
Trip type: Travelled with friends
Thank Ann E
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Fairmont Scottsdale, Agency / Consultant at Fairmont Scottsdale Princess, responded to this reviewResponded 27 February 2024

Dear travel4annie,

Thank you for the perfect score! We are delighted you enjoyed your experience with us at the Fairmont Scottsdale Princess and that Dorian and Calli made your experience even better.

We look forward to welcoming you back again soon!

Kind regards,
Fairmont Scottsdale Princess

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Reviewed 27 February 2024

We have truly enjoyed our last 2 visits to the Fairmont Scottsdale Princess, it's been a wonderful and relaxing experience! convenient location, best amenities and pools! we plan to make this a yearly stay for us! cant wait to go back next year!

Date of stay: February 2024
Trip type: Travelled as a couple
Thank Relax22733805059
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Fairmont Scottsdale, Agency / Consultant at Fairmont Scottsdale Princess, responded to this reviewResponded 27 February 2024

Dear Relax22733805059,

Thank you for staying with us and taking the time to leave a wonderful review! We look forward to welcoming you back for another luxurious stay at the Fairmont Scottsdale Princess again soon!

Kind regards,
Fairmont Scottsdale Princess

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Reviewed 25 February 2024

The customer service is the best ever! Everyone treats you like you’re the only guests there. Very beautiful grounds and the room is fantastic‼️❤️👍🏻 Couldn’t have asked for a better stay and we will definitely be coming back to celebrate more special occasions!

Room tip: Come during the spring when it’s not so hot!
Date of stay: February 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank Reed O
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Fairmont Scottsdale, Agency / Consultant at Fairmont Scottsdale Princess, responded to this reviewResponded 26 February 2024

Dear reeder00714,

Thank you for the perfect score! On behalf of all of our colleagues who made your stay exceptional, we would like to wholeheartedly thank you for choosing to stay with us at the Fairmont Scottsdale Princess. We greatly appreciate your lovely review, and will be sure to pass along your kind compliments to our team.

We look forward to welcoming you back to the Fairmont Scottsdale Princess soon!

Kind regards,
Fairmont Scottsdale Princess

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Reviewed 12 February 2024

We booked our trip through Costco Travel. We had many options of rooms which we chose the Sunset Signature Room. Very misleading. We had the sunset but we looked out to a parking lot with porta potties. We did have the option to upgrade for $50/night but felt like we had already paid enough for the hotel with no extra amenities. The nice thing about booking with Costco Travel was the resort fee was included. After reading what the resort fee included, I am glad we didn't have to pay that in addition to the room. Offering local & long distance phone calls is obsolete. Everyone carries a cell phone so this is not a benefit. Was disappointed by the ability to have someone drive us to our room which was on the far end of the property. My husband & I don't mind walking but when we returned back to the resort on Tuesday night in the rain and there were two carts with drivers and neither of them greeted us or asked us if we needed a ride, I was very disappointed. The other thing that was disappointing was the lack of room service. I realize we had the option to have you service the room everyday if we asked, but why should we have to ask when we are paying $600+/night. Ever since Covid, hotels have stopped doing daily cleanings. I understood it back in 2020-2021 but not in 2024. This is a cost cutting measure and unacceptable for a resort of this caliber. I feel like we got caught up with all of the preparation of the Waste Management Phoenix Open. Employees were focused on getting things set up and not focused on customer service. On a positive note, we had dinner at La Hacienda on Sunday evening and we had the best food and service. Our server could not have been any better. Great food and drink recommendations along with good service. This is a beautiful property with a lot of potential but if you want to be a high end resort you need to treat your customers with exceptional service.

Date of stay: February 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank kbastedo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Fairmont Scottsdale, Agency / Consultant at Fairmont Scottsdale Princess, responded to this reviewResponded 14 February 2024

Dear kbastedo,

Thank you for choosing to stay with us at the Fairmont Scottsdale Princess and for sharing your feedback with us. While we are pleased to hear you enjoyed your dinner at La Hacienda, we regret to hear about certain aspects of your stay, and would like to offer our sincere apology for the opportunities in your experience.

Rest assured, guest satisfaction is our top priority. Please reach out to me directly at Lauren.Phillips@fairmont.com so I may have the opportunity to learn more details and can assist with resolving your concern.

Kind regards,
Lauren Phillips

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