The staff is superb, every single employee we have encountered was super professional and always with a smile. However I would like to highlight the following points:
- to arrive to the hotel you need to drive for 4km off to a dirt road - dont bring you own car if you care for it
- the hotel public areas are not taken care of, full of spiderwebs and dirt. Smells of humidity everywhere
- there is no pool service at all, no food, no drinks and you need to go to the reception to get your own towels
- food is average and highly overpriced, options are very limited specially in the evening.
- we found ourselves with absolutely nothing to fo within the herdade, unless you want to go for a trail
- the room was ok, not worth 180€ per night. Smells like it’s been closed for years and housekeeping staff is so loud.
I would not go back