So, we stayed in Stellenbosch for 2 nights at the summerwood guesthouse, double room/ garden room.
I must admit, unfortunately, that I have been quite disappointed... especially because of all the good reviews on TripAdvisor. firstly, the welcome was not as warm hearted as we are used to from South Africa. It was a quick hello and just: your room isn’t ready yet. Gotta say that we wrote two emails in advance to let them know we play arrive earlier, just wanna drop off the luggage and then head to the Vine Hopper. Never got any reply... so we dropped of the luggage, for all information we actually had to ask. The other junior manager in the afternoon did explain the whole house etc to the new arrivals. Ours in the morning did not really. When we got back from the wine tour we got into our room. It has a good size and firstly looks like on the pictures. Later looking closely you see that there are quite a few things that need to be repaired. Shower door doesn’t close, glass shelves in the shower almost falling down. Hair and dust in the drawers that obviously weren’t cleaned.
Even after letting them know, nothing happened. The drawers were still dirty when we got back later that day.
The guesthouse itself looks like on the pictures. But don’t look to closely, then you’ll see it needs quite some renovating.
Now Service: well, not that much really. Mostly hiding behind the reception. You actually had to say hello loudly to get someone to the front desk.
Breakfast from 7:30-9:30, not all built up When you come downstairs at 8am. No coffee service during the day, you pay 15R for a coffee pad and make it yourself.
On our day of departure still just a quick excuse for all the negative points, nothing to comfort us etc. . Even forgot that we payed our room already and took another 15 min to check again.
So, we stayed in truly amazing guest houses with welcoming service before, making you feel like home. Unfortunately not the case here...
Never again, sorry.