The only good things were the lovely location and the spacious room. Bear in mind when you read this that this place is supposed to be 5 star! The only lift was out of order. The phone in our room was broken and couldn't be fixed. No wifi in the rooms; only in the bar. The pool lounger mattresses were ripped, soiled and mismatched. There was broken glass by our loungers. The snooker room had a leaking ceiling with a large tub beneath and sheets to protect the sofas from the water. The "fine dining" menu offered 2 basic starters; 3 basic main courses; and 2 basic desserts. Amazingly it was the same menu on both nights: they didn't even change the date on it! We couldn't use the spa facilities because we hadn't booked a treatment before arriving and we were told that no treatments were available. On the day we left we needed to get away early so went to breakfast at the published start time of 7. By 7.30 most of the limited buffet had not been provided and the croissants didn't appear until 7.55! We complained to reception who then asked us to wait for the Duty Manager; he eventually appeared, looked embarrassed and asked if he should go and find the General Manager. We pointed-out that we were already late, so we took the GM's email address. When we got home we emailed the GM with fuller details than the above, got an out-of-office saying they would respond in a couple of days. That was a month ago and we have heard nothing! I note that other reviewers have had a similar experience; the only hope seems to be for the place to close or be taken over by people who know what 5 star hotels are like.
- Official Description (provided by the hotel):
- Flanked by the majestic Simonsberg Mountains in the picturesque Franschhoek Valley, Santé Hotel, Resort & Spa is situated on a working wine estate. Only 40 minutes from Cape Town International airport, Santé has it all - a luxurious hotel, outstanding conference facilities and an award-winning Spa & Wellness centre. The hotel’s fine dining restaurant serves gourmet meals with international flair and inspired by local delicacies - many sourced from its own organic gardens. The rooms are stylish and luxurious, with marble finishes, deluxe bathrooms and offer sweeping views of the mountains, lakeshore and vineyards. Three types of accommodation are available: Manor rooms – in the main hotel, Spa suites, and the Villas. Santé means ‘health’ and this simple message is carried through every aspect of the guest experience - from the décor of the luxurious and spacious rooms, through to the rejuvenating spa treatments and the thoughtful attention to detail. ... more less
- Reservation Options:
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- Also Known As:
- Sante Hotel Paarl
- Sante Hotel, Resort And Spa
- Sante Winelands Hotel