Entrance to the hotel is a nightmare. Security process requires your drivers licence and while most will have it, if you do not, you may not get in so easily.
Welcome at reception was fine. The lift that was broken in other reviews is still broken. It only affects getting bags from one floor to the next really, but its not 5 star.
Food - is average at best. We had breakfast, lunch and dinner. Only as we had no other option without a car. The spa is very busy so book in advance.
The spa pool and therapies are separate to the accommodation, so it is only destination spa if you have this prepared in advance.
The rooms were well appointed. Nothing in the minibar, but they are now dropping water in with biscuits at night.
There does seem to be a lack of staff about then you need them and they are almost lost with what to do in the notable absence of Management.
The hotel has potential. It is in a beautiful location, with all the facilities but there is no heart in it, no personal touch, a dead ambiance, it reminded me of The Shining.
If you are looking for that level of solitary experience, go for it. Make sure to arrange your transport in advance. We were overcharged by an external taxi driver as we forgot to agree the rate in advance and there was nobody at the hotel reception when we arrived so we were not going to argue the difference in the situation. Cannot recommend the hotel for anyone looking for an amazing experience until it is given the support it needs.
- Official Description (provided by the hotel):
- Flanked by the majestic Simonsberg Mountains in the picturesque Franschhoek Valley, Santé Hotel, Resort & Spa is situated on a working wine estate. Only 40 minutes from Cape Town International airport, Santé has it all - a luxurious hotel, outstanding conference facilities and an award-winning Spa & Wellness centre. The hotel’s fine dining restaurant serves gourmet meals with international flair and inspired by local delicacies - many sourced from its own organic gardens. The rooms are stylish and luxurious, with marble finishes, deluxe bathrooms and offer sweeping views of the mountains, lakeshore and vineyards. Three types of accommodation are available: Manor rooms – in the main hotel, Spa suites, and the Villas. Santé means ‘health’ and this simple message is carried through every aspect of the guest experience - from the décor of the luxurious and spacious rooms, through to the rejuvenating spa treatments and the thoughtful attention to detail. ... more less
- Reservation Options:
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- Also Known As:
- Sante Hotel, Resort And Spa
- Sante Hotel Paarl
- Sante Winelands Hotel