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“NO WIFI in rooms and the food is terrible!”
Review of Sante Hotel & Spa

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Sante Hotel & Spa
Ranked #10 of 14 Hotels in Paarl
Reviewed 3 March 2017

So when I booked this hotel - it said there was wifi and on arrival I was informed there is no wifi in the rooms and you have to sit in public areas for access to the internet which was extremely annoying.

Additionally, the breakfast was atrocious- stayed for 4 nights and didn't eat it even once.

there is little or no vegetarian options!

I was quite upset when I brought a take away pizza and asked them to microwave it and they microwaves it with the plastic still on!

Overall whilst the rooms are huge - I don't recommend this place at all!

The standard has really dropped from when I last visited!

Room Tip: not appropriate if you need WIFI
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  • Stayed: February 2017, travelled on business
    • Sleep Quality
    • Rooms
    • Service
Thank Kalika S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hote1Management, Manager at Sante Hotel & Spa, responded to this reviewResponded 17 March 2017

Dear Kalika , thank you for your feedback on your recent stay at Sante Hotel and Spa . We apologise profusely about the poor reception received at our hotel , we will definitely address this with corrective measures urgently . Again we value your continued support and do hope you we could regain your trust to welcome you back to our hotel. Warm Regards Sante Hotel Management & Staff

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5 - 9 of 189 reviews

Reviewed 24 February 2017

Ignore the bad reviews, this place was amazing. First time attending for my 3 year anniversary on the 23 February 2017 and we thoroughly enjoyed ourselves. Every treatment was totally worth it, from head to toe. The only thing I was annoyed at was the receptionist, we arrived early and was told to wait, half an hour passed and when I asked her about it, she forgot to follow up and they actually forgot about us. Nonetheless, it was a lovely experience, such a beautiful venue.

  • Stayed: February 2017, travelled as a couple
    • Service
Thank wafiekag
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hote1Management, Manager at Sante Hotel & Spa, responded to this reviewResponded 2 March 2017

Dear Valued Guest , thank you for your feedback on your recent stay at Sante Hotel and Spa . We are apologise profusely about the poor reception received at our hotel , we will definitely address this with corrective actions urgently . Again we value your continued support and do hope you we could regain your trust to welcome you back to our hotel. Warm Regards Sante Hotel Management & Staff

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 February 2017 via mobile

The central bath in the bedroom is the master piece! There is an outside small pool which is perfect to me and overlooking a pound and mountains. Hotel is a bit expensive but you get a nice breakfast in. It is a bit of a remote location - about 20/30' from wine farms in stellenbosh - so I recommend having your own car as we are struggling with uber reception. Great stay!

Stayed: February 2017, travelled as a couple
Thank Soeurise59
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hote1Management, Manager at Sante Hotel & Spa, responded to this reviewResponded 22 February 2017

Dear Valued Guest , we thank you for taking the time to give feedback on your recent stay at Sante Hotel & Spa. We appreciate your compliments and will convey the message to staff. We appreciate your valued support. Warm Regards Management & Staff Sante Hotel & Spa .

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Reviewed 10 January 2017 via mobile

My husband and I booked our stay at Sante already in May 2016 for 30 December 2016 to 1 January 2017. We also prepaid and additional R700.00 for a 'New Year's Eve Dinner'. On New Year's Eve, a wedding was held at the hotel. Although we had no problem with this, we immediately felt that all Sante's staff treated us as intruders (due to the wedding party, we were an afterthought). With an expectation that we would have received a wonderful New Year's Eve Dinner at this beautiful location, we didn't make any other plans. We dressed up for this 'dinner' and received a cold reception by the staff. The 'dinner' was held in the breakfast room. When we arrived, we were told that the dinner would only be ready at 19h30 but in out welcoming letter it was indicated as 19h00 and by the staff member that checked us in, we were told the dinner would be from 18h00 to 22h00. The tables weren't set up. There was no ambiance or music. No one to welcome us and take us to our table. There was absolutely NO EFFORT MADE FOR THIS DINNER WHATSOEVER! For our R700.00 we received no starter course, only dry bread! For the main course we had the choice of a salad (with old ingredients) and the most dry meat we have ever had in our lives. The grill used stood outside next to the dining area. So unprofessional. The steak, lamb and boerewors were so dry that we didn't eat much. For desert we had an option of a baked pudding. There was NO thought given to this 'dinner' and we felt seriously betrayed...how can the management and staff of Sante sell a 'New Year's Even Dinner' to guests and then treat them with disrespect (as their time had to spent on a wedding party) and moreover, serve food that we wouldn't even feed to our dogs? This was absolutely shocking! Although the location and view was perfect, we will never refer anyone to Sante! We were also told that the Spa would not be open during our stay. Yet Sante charged us for a hotel and Spa Stay. Worst Hotel experience ever. It doesn't matter if the hotel is set in a beautiful location...if you treat your guests in this fashion, you will not survive! Thank you Sante for providing us with the worst New Year's Eve experience we ever had!

Thommie and Zoleika Burger

Stayed: January 2017, travelled as a couple
Thank thommieb673
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hote1Management, Manager at Sante Hotel & Spa, responded to this reviewResponded 13 January 2017

Dear Thommie and Zoleika Burger

Thank you for your most valued response. The issues you have brought to our attention we deem highly serious. Senior management will be contacted and an investigation will be launched in order to get to the bottom of this. We would like to extend our most sincere apologies to you. We hope that you will afford us the opportunity to win back your most valued business.

All the best for 2017
Warm Regards
Staff and Management
Sante Hotel and Spa

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Reviewed 19 December 2016

No hot water in shower - advised management, never remedied for duration of our stay. Attempt to engage on issue when we checked out met with feeble apology. Cold breakfast offering poor, "fresh" fruit and pastries looked like they had seen better days. One of worst (if not the worst) breakfasts I have had in a hotel. Would not have booked there if I had known the hotel had recently been auctioned. Can probably attribute current poor standards to fact still under old management. Nothing in minibar when we were there...not even water. Serious shortcoming given summer heat in the area. Can't fault staff though, they were lovely.

Room Tip: Ask for room overlooking pool as opposed to courtyard.
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  • Stayed: December 2016, travelled as a couple
    • Value
    • Location
    • Service
Thank ej130
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hote1Management, marketing at Sante Hotel & Spa, responded to this reviewResponded 10 January 2017

Dear Guest
Thank you for taking the time to review Sante Hotel and Spa. We appreciate your feedback as it helps us to improve our services and customer experience.
Please accept our sincerest apology for the inconveniences your experienced throughout your stay. This is not acceptable. Senior management has been informed and is working hand in hand with the hotel to improve the service offerings. Our staff try very hard every day to make sure the guests are tended to and we are pleased to hear that they are doing so.
We do hope that you will return in the future and have an improved experience.
Warm regards
Staff and management
Sante Hotel and Spa

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sante Hotel & Spa

Address: La Bella Vita Wine Estate | Simonsvlei Road, Paarl 7646, South Africa (Formerly Sante Winelands Resort)
Region: South Africa > Western Cape > Paarl
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool
Hotel Style:
#6 Luxury Hotel in Paarl
Price Range: $892 - $3,990 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sante Hotel & Spa 4*
Number of rooms: 61
Official Description (provided by the hotel):
Flanked by the majestic Simonsberg Mountains in the picturesque Franschhoek Valley, Santé Hotel, Resort & Spa is situated on a working wine estate. Only 40 minutes from Cape Town International airport, Santé has it all - a luxurious hotel, outstanding conference facilities and an award-winning Spa & Wellness centre. The hotel’s fine dining restaurant serves gourmet meals with international flair and inspired by local delicacies - many sourced from its own organic gardens. The rooms are stylish and luxurious, with marble finishes, deluxe bathrooms and offer sweeping views of the mountains, lakeshore and vineyards. Three types of accommodation are available: Manor rooms – in the main hotel, Spa suites, and the Villas. Santé means ‘health’ and this simple message is carried through every aspect of the guest experience - from the décor of the luxurious and spacious rooms, through to the rejuvenating spa treatments and the thoughtful attention to detail. ... more   less 
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Also Known As:
Sante Hotel Paarl
Sante Hotel, Resort And Spa
Sante Winelands Hotel

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