I have only dealt with a Kobus and Luche telephonically from the Paarl Boutique Hotel and through the appalling service received, i never want to go there ever!
I paid a deposit on the 1st of March for our trip which will be on the 29 April - 3 May and due to work commitments I have unfortunately had to cancel the trip and have thus requested the deposit to be refunded to me on the 9th of March and since then, Im being referred to this elusive manager Dawie who doesn't even have the decency to email me back or call to let me know if there is a problem with my request. Kobus and Luche on the other hand keep on assuring me that my money will be refunded in full, however, a week later nothing! I was given Kobus`s number but his cell 082 782 7590, rings and goes unanswered.
If anyone is need of terrible service and being given the run around, please go to the Paarl Boutique Hotel!
- Official Description (provided by the hotel):
- Welcome to Paarl Boutique HotelPaarl Boutique Hotel is situated in the heart of the famous Cape Winelands on a picturesque Mediterranean style farm amongst vineyards, olive and lemon orchards. This privately owned estate is situated high up on the slopes of the majestic Paarl Mountain with spectacular panoramic views stretching from Wellington, over Paarl to Franschhoek and borders the Paarl Mountain Nature Reserve and is within walking distance from the centre of town.AccommodationNo comfort has been spared in appointing and equipping the hotel’s fifteen individually decorated rooms.• Our 5 Luxury Suites (66m2) has a separate lounge area with comfortable sofas and armchairs and is ideal for families who prefer their own private space to relax.• The Family Room (66m2) is a two-bedroom unit with a beautiful four-poster bed, handmade rug and comfortable wingback chairs with stunningviews. The second bedroom has two twin beds.• The 4 Garden Suites (36m2) have twin beds with that can be converted to king size beds on request and a comfortable seating area.• Our 5 Standard Rooms (18m2) have a double bed with shower and is perfect for travelers on a budget.All rooms are equipped with flatscreen televisions, tea and coffee making facilities, individually controlled air-conditioning and SABC 123, ETV, M-Net, SuperSport and DSTV movie channels are available.FacilitiesBreakfastOur delicious full buffet breakfast consists of a selection of fruit juices, fresh local fruits, cereals, cape yoghurts and a selection of fresh breads, muffins and croissants served with local cheeses and homemade preserves, followed by your choice of bacon, delicious beef and pork sausages, farm eggs and rosemary infused fried tomatoes. End it off with a bottomless cup of freshly brewed coffee or try one of our speciality teas. ... more less