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“Bad service!”

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Paarl Boutique Hotel
Ranked #13 of 14 Hotels in Paarl
Reviewed 16 March 2016

I have only dealt with a Kobus and Luche telephonically from the Paarl Boutique Hotel and through the appalling service received, i never want to go there ever!

I paid a deposit on the 1st of March for our trip which will be on the 29 April - 3 May and due to work commitments I have unfortunately had to cancel the trip and have thus requested the deposit to be refunded to me on the 9th of March and since then, Im being referred to this elusive manager Dawie who doesn't even have the decency to email me back or call to let me know if there is a problem with my request. Kobus and Luche on the other hand keep on assuring me that my money will be refunded in full, however, a week later nothing! I was given Kobus`s number but his cell 082 782 7590, rings and goes unanswered.

If anyone is need of terrible service and being given the run around, please go to the Paarl Boutique Hotel!

Stayed: March 2016, travelled as a couple
1  Thank Babongile2016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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2 - 6 of 40 reviews

Reviewed 8 March 2016

We spent a night in the Garden suite room which was clean & comfortable.
Arrive in the bfast room. NO clean tables or even set. All tables dirty & used. Not a staff member insight to help. We took odd utensils left on the dirty tables to create our own "set" table. Eventually we had to walk upstairs into the kitchen to call for help.
A lady came to tell us what we can order but she was totally inappropriately dressed to work with food or guests.
Eventually the manageress on duty arrived & we kindly commented on the lack of a clean set table & assistance. She told us that other guests ate earlier but no apology for not re-setting one table for us plus it was still one hour before bfast ends.
The previous night the owner told us that we cannot miss their very special bfast, it is a must!
Well, it was overcooked, dry bacon, oily fried eggs and slices of raw tomato & cucumber. No freshly baked items, just bread from the shop. The view we got from the area where the food was prepared and the ladies.... made me lost my appetite completely.
NEVER again --- very very poorly trained staff!!!

Stayed: March 2016
Thank travelgirl133
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 January 2016

The hotel was built by a German many years ago. It was called Berghof ............

The place is under new ownership which seems to struggle to get things right. The rooms are big and comfortable, however the en-suite bathroom is totally outdated! Currently you only watch local TV channels, which is a bummer if you are a business traveler.
The towels are so hard that you can use them to massage your skin. Breakfast was up to standard.
The check-out procedure was rather lengthy, it took forever to print an invoice and it was suggested to the owner to invest in a new computer system.
The price for a standard room was totally over the top. R720 for one night including breakfast. Seems they want to recover their investment in a hurry. Good B&B's in Paarl go for about R200 (+/-) and there is nothing special to the hotel that would justify this price.

Room Tip: Would not go there again
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  • Stayed: January 2016, travelled on business
    • Location
    • Rooms
    • Service
1  Thank Joerg H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 December 2015 via mobile

Not a hotel. Just a dodgy room. It's an ugly building that smells of smoke and the furniture is terrible and lights don't work and bathroom was an 80s pink disaster and I could go on but it's not worth it

Stayed: December 2015, travelled as a couple
Thank bwade2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 December 2015

I only stayed at this hotel for one night on a business trip, and when I got there I was quite impressed. It is located on top of a hill so once you find it, it has a stunning view. The room I stayed in (#18) was pretty big, with a lounge area and separate bedroom. After hearing a colleague complain about the place, I started noticing room for improvement. The bathroom is quite old, which is not a problem if everything is in a good condition, but the tub-shower-combo is a problem. As with most of them, 90% of the water ends up on the floor after taking a shower. The lounge area is nice, but this means that there is no TV inside the bedroom, which is nice for business trips. There were nothing in the mini bar, not even a still water in the room. When we went to the bar, they didn't have any water available, which explains the lack of water in the rooms. They were very low in alcoholic beverages as well, which is disappointing as they are centrally located and could have easily stocked up. It is really not bad, clean, comfortable rooms and quite good service, but I think they have the potential to be great. Not a cozy, romantic boutique hotel at all.

Room Tip: Apparently some rooms are super small with showers only. Perhaps ask for a room in the main building...
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  • Stayed: November 2015, travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank Sune T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Paarl Boutique Hotel

Address: Monte Cristo Avenue | Follow Monte Cristo Avenue to the end of the road., Paarl 7646, South Africa
Region: South Africa > Western Cape > Paarl
Bar / Lounge Children Activities (Kid / Family Friendly) Shuttle Bus service Swimming Pool Airport Transportation
Hotel Style:
Ranked #13 of 14 Hotels in Paarl
Price Range: HK$659 - HK$691 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Paarl Boutique Hotel 3*
Number of rooms: 17
Official Description (provided by the hotel):
Welcome to Paarl Boutique HotelPaarl Boutique Hotel is situated in the heart of the famous Cape Winelands on a picturesque Mediterranean style farm amongst vineyards, olive and lemon orchards. This privately owned estate is situated high up on the slopes of the majestic Paarl Mountain with spectacular panoramic views stretching from Wellington, over Paarl to Franschhoek and borders the Paarl Mountain Nature Reserve and is within walking distance from the centre of town.AccommodationNo comfort has been spared in appointing and equipping the hotel’s fifteen individually decorated rooms.• Our 5 Luxury Suites (66m2) has a separate lounge area with comfortable sofas and armchairs and is ideal for families who prefer their own private space to relax.• The Family Room (66m2) is a two-bedroom unit with a beautiful four-poster bed, handmade rug and comfortable wingback chairs with stunningviews. The second bedroom has two twin beds.• The 4 Garden Suites (36m2) have twin beds with that can be converted to king size beds on request and a comfortable seating area.• Our 5 Standard Rooms (18m2) have a double bed with shower and is perfect for travelers on a budget.All rooms are equipped with flatscreen televisions, tea and coffee making facilities, individually controlled air-conditioning and SABC 123, ETV, M-Net, SuperSport and DSTV movie channels are available.FacilitiesBreakfastOur delicious full buffet breakfast consists of a selection of fruit juices, fresh local fruits, cereals, cape yoghurts and a selection of fresh breads, muffins and croissants served with local cheeses and homemade preserves, followed by your choice of bacon, delicious beef and pork sausages, farm eggs and rosemary infused fried tomatoes. End it off with a bottomless cup of freshly brewed coffee or try one of our speciality teas. ... more   less 
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