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All reviews the executive lounge table mountain bo kaap free shuttle signal hill concierge staff long street shuttle service an upgrade room was spacious the hotel offers water front central location camps bay waterfront area south africa rand
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13 - 18 of 1,581 reviews
Reviewed 4 weeks ago via mobile

Happy with our stay here. Rooms were good and well appointed. Breakfasts enjoyable although very disappointed with our westly departure breakfast bag contained yesterdays stale pastries otherwise good.

Date of stay: November 2018
Trip type: Travelled as a couple
Thank OScar77_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ErnstVanZutphen, General Manager at Hilton Cape Town City Centre, responded to this reviewResponded 4 weeks ago

Dear OScar77_13
Thank you for taking a moment to share your experience. I will be sure to share your wonderful review with the rest of the team. I do apologise for the inconvenience caused due to the Breakfast Box and will be sure to take this up with our Chef as this is not the standard that we pride ourselves on.
We look forward to welcoming you back the next time your travels bring you back to Cape Town.
Sincerely,
Ernst van Zutphen
General Manager
Hilton Cape Town City Centre

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

Rooms are clean, hotel is nice, breakfast is good and the whole service and people working there are very helpful. My room was very specious with Table Mountain view.The only small disadvantage is that shuttle to Waterfront is running only till 6pm. Will be nice to have till 9pm or 10pm like another hotels.

Date of stay: November 2018
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts
Thank Papaj122
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ErnstVanZutphen, General Manager at Hilton Cape Town City Centre, responded to this reviewResponded 4 days ago

Dear Papaj122
Thank you for taking a moment to share your experience. I will be sure to share your wonderful review with the rest of the team.
We look forward to welcoming you back the next time your travels bring you back to Cape Town.
Sincerely,
Ernst van Zutphen
General Manager
Hilton Cape Town City Centre

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 weeks ago

The Hotel is good and the staff are friendly The rooms are big and clean and mine has a balcony which is good for a break in the evening.The executive lounge offers good services and the staff is helpful The lobby is small and the furniture looks old

Date of stay: November 2018
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts
Thank nezar_talhah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ErnstVanZutphen, General Manager at Hilton Cape Town City Centre, responded to this reviewResponded 4 weeks ago

Dear Nezar A,
Thank you for taking a moment to share your experience. I will be sure to share your wonderful review with the rest of the team.
We look forward to welcoming you back the next time your travels bring you back to Cape Town.
Sincerely,
Ernst van Zutphen
General Manager
Hilton Cape Town City Centre

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 weeks ago via mobile

happy to have chosen Hilton again for Cape Town. Great room and facilities and excellent breakfast. Staff are very friendly and helpful Location is great with ifree shuttle Waterfront on the hour. Has every facility we need to enjoy our stay

Date of stay: November 2018
Trip type: Travelled with friends
Thank wrightfrank823
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ErnstVanZutphen, General Manager at Hilton Cape Town City Centre, responded to this reviewResponded 4 weeks ago

Dear wrightfrank823,
Thank you for taking a moment to share your experience. I will be sure to share your wonderful review with the rest of the team.
We look forward to welcoming you back the next time your travels bring you back to Cape Town.
Sincerely,
Ernst van Zutphen
General Manager
Hilton Cape Town City Centre

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 weeks ago via mobile

Another stay at this hotel in Cape Town that is perfectly situated for exploring the city, but.....

The hotel claims to be Halal friendly which I totally support, however not at the detriment of other guests, cater for all your International guests or do not franchise into an international brand.

Check in was okay, the room pleasant the shower hot, however the organisation in the breakfast room is non existent from the layout and kitchen side.

All team members try their best and that is the saving grace but design over function in practicality.

I will stay here again due to location but that is the only reason.

Date of stay: November 2018
Trip type: Travelled with family
1  Thank MCHands1972
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ErnstVanZutphen, General Manager at Hilton Cape Town City Centre, responded to this reviewResponded 4 weeks ago

Dear MCHands1972
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we're very sorry you were unhappy. Honouring the Culture and rich heritage of the Bo-Kaap area as well as its residents, our Hotel Lobby area as well as 126 Cape Kitchen and Café is strictly Halal. Alcoholic beverages are offered in the comfort of our guest rooms, Signal Hill lounge and terrace as well as in the Executive Lounge therefore offering many options for all of our guests. Our Executive Team is reviewing your comments to ensure they are used to improve our guest's experience.
Sincerely,
Ernst van Zutphen
General Manager
Hilton Cape Town City Centre

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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